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  Reply # 1612035 15-Aug-2016 15:53
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 Being  A certified laptop /  Desktop Technician, you can swap parts out as much as you like, how ever If the device Faults due to that part then you are liable. in this case you have not avoided warranty


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  Reply # 1612040 15-Aug-2016 16:04
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timmmay:

 

100% personal use. Consumer gaurantees act gives some protection, but doesn't directly help as far as I can tell, this is a pretty specific case. It would be done to some kind of reasonableness clause, unless someone can find something I can quote if needed.

 

"Consumer Guarantees" would cover it just stopping working, but maybe not if I did this. I'm looking for something precise and targeted they can't argue with, which may not exist.

 

 

 

 

have you tried ringing consumers on their 0800 number and asking them this same exact question I'm pretty sure you'll be told the same thing as on here unless the hdd caused the fault your covered and "IF" ascent still want to be douches about it you can have the people at consumer nz ring them and give them what for over it 


mdf

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  Reply # 1612225 15-Aug-2016 21:58
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You're after section 26 of the CGA (though it's kind of written backwards from your perspective):

 

26Exceptions to right of redress against manufacturers

 

     

  •  

     

    Notwithstanding section 25, there shall be no right of redress against the manufacturer under this Act in respect of goods which—

     

       

    •  

      (a)fail to comply with the guarantee of acceptable quality only because of—

       

         

      •  

        (i)an act or default or omission of, or any representation made by, any person other than the manufacturer or a servant or agent of the manufacturer; or

         

     

The starting point is manufacturers must supply goods that are of acceptable quality. There is an out for manufacturers in section 26 set out above, that the goods aren't of acceptable quality (i.e. broken) because of the act of a third party (e.g. you). But this is only [emphasis added above] where there is a link between the failure and your actions.

 

Assuming that the laptop failing is within the CGA (and at 2.5 years you might have a wee bit of to-ing and fro-ing there), Asus would only be able to reject your right of repair if your actions caused the failure.

 

Which is probably a question of fact. Was the hard drive a slot-out slot-in replacement, or one of those ones where you have to remove every screw, cable, connector and the keyboard? If the former, you've probably got a reasonable argument that there's no way your acts could have caused the failure. Perhaps less of a case in the latter.

 

Voiding an additional warranty doesn't affect the minimum rights under the CGA.

 

 




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  Reply # 1612278 16-Aug-2016 05:00
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I had to take the bottom off, half a dozen screws, but it was easy, nothing else to change there. Good call on 26, I think that could apply. Hopefully I don't need to get into an argument with them about it.

 

Exactly what I was looking for, thanks MDF :)





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  Reply # 1612295 16-Aug-2016 07:28
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I wouldn't raise it unless necessary.  

 

If I read correctly you haven't yet been knocked back so leave them to investigate and make their decision.  If you start being all defensive before there is even an issue it may make them think twice that there is something fishy going on.  Take the high ground and see what happens first.    





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  Reply # 1612298 16-Aug-2016 07:43
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scuwp:

 

I wouldn't raise it unless necessary.  

 

If I read correctly you haven't yet been knocked back so leave them to investigate and make their decision.  If you start being all defensive before there is even an issue it may make them think twice that there is something fishy going on.  Take the high ground and see what happens first.    

 

 

Absolutely. Just looking at options if they do deny.





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