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365 posts

Ultimate Geek

#205937 3-Dec-2016 13:16
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I want to RMA my GTX 970 due to one of the fans making a loud flutter. The card is about 17 months old. It's my understanding that EVGA replace with a re certified product, I'm concerned about what the origin of the replacement might be. If the replacement card happened to have more usage on the parts then I don't feel that would reflect the current value of my card. I've expressed my concern with EVGA and their reply regarding a re certified product is that "it could mean that the product was an open-box item that was returned, damaged packaging. It could also have minor scratches."


Am I within my rights to know exactly what the origin of my replacement will be?

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365 posts

Ultimate Geek

  #1682966 5-Dec-2016 21:14
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toejam316: I paid for a monitor from Korea on Thursday afternoon and had it in hand by Monday, and I routinely receive stuff from Amazon within 2 weeks, and sometimes as fast as 5 days.


Ok, so why do you guys think 4-5 weeks for an RMA to Taiwan is acceptable?


Because it's the festivus period and shipments from NZ to Taiwan I would imagine are few and far between - I'd think it more likely your RMA would be sent to Australia to go on the pile of things to go to Taiwan, and eventually on its way. Unfortunately, it is what it is. Let the retailer deal with the repair and don't worry too much - if going without the card isn't viable, advise the retailer, they may be able to provide a temporary card to tide you over, although they may require a deposit from you. You're complaining to the wrong people, and asking a lot of questions without following through to the conclusion with them. If you've raised your concerns properly with the retailer, and advised them of all the concerns you have, you probably would've already have been able to negotiate a solution that you can live with, and had your card off for replacement.


Yes fair enough. I'm considering purchasing a new card and selling off the RMA. 


Thanks for the input into the thread, some good ideas have been suggested and I feel more comfortable with the CGA.

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