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391 posts

Ultimate Geek
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# 213834 14-Apr-2017 11:57
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I've just brought a Canon 9000F scanner Mark 2

 

When its scanning photos to the PC in the task manager 100% of the disk is being used.

 

And I can't use the PC for anything else because its too slow.

 

the PC is a windows 10 Acer that was upgraded from Windows 7 pro

 

The laptop is a 64b but the Canon U Scan utility running in the task manager is 32b

 

Its the system process associated with the Canon U scan utility that is on 100% disk usage not the actual U scan utility process.

 

Any ideas as to what can be done about that.

 

The PC Harddrive is a 500G which is patitioned into a C drive and D drive equally.

 

Both partitions are less than quarter full.

 

Not sure if that is some of the issue.

 

Thanks

 

 


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gzt

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  # 1764278 14-Apr-2017 12:24
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I'm guessing the 500gb in your Acer is old and slow.

The best thing you can do buy an ssd. Use it as your main drive, or use it as a drive to scan to. Ssd around $250 for that same capacity.

If you can't afford ssd, then a 7200 rpm Seagate will cost around $100.

gzt

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  # 1764279 14-Apr-2017 12:27
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The c and d division could be some of the issue if your os is running on one and you are scanning to the other. The drive heads will have a longer seek time going back and forward between the two partitions.

 
 
 
 


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  # 1764297 14-Apr-2017 13:23
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Run the acer update software and also check for updates to the canon software. Canon are always releasing updates to their software. If the acer updater finds nothing, also run the intel driver update tool

gzt

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  # 1764538 14-Apr-2017 21:24
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^that's sensible.

Just for fun you could use task manager to reduce the priority for the process.

If that generates any unpleasant issues, a reboot will sort it out.

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