Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




195 posts

Master Geek


#239362 13-Jul-2018 16:00
Send private message

I bought a Seagate Firecuda 2TB HDD from PB Tech in April and it's been running well since, until a few days ago when it suddenly disappeared from Windows (running Win10) - ie no longer showing in 'This PC'.

 

I opened up the box and I can hear it still spinning but no connectivity. I tried it in another PC at work but still nothing.

 

Anybody got any ideas? Or is it dead?

 

And if I take it back to PB Tech, will they test it and repair? Or will they likely give me another one?

 

The data on it has some sentimental value, but only personal files.

 

Any advice welcome, thanks in advance.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
6355 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2055881 13-Jul-2018 16:08
Send private message

With the assumption you have a backup of the data you want to keep, take it back to PB for warranty claim/replacement.  They'll likely just do a swap and they'll only try to recover the data if you ask them, which may incur a charge that won't be covered by the standard warranty.




195 posts

Master Geek


  #2055915 13-Jul-2018 17:54
Send private message

gehenna:

With the assumption you have a backup of the data you want to keep



Hmm...yeah....about that.... Nope.

I might take it into PB Tech at the weekend.

 
 
 
 


2149 posts

Uber Geek


  #2056848 16-Jul-2018 09:37
Send private message

IF you need the data off the dead HD, take it to a data recovery specialist (NOT a PC repair shop, not PB Tech)
It will cost $500 up into the thousands . You will loose warranty.

 

I think Seagate has as data recovery service now .


1488 posts

Uber Geek
Inactive user


  #2056855 16-Jul-2018 09:52
Send private message

I think you've been a bit unlucky because those drives get quite good reviews from Newegg and Amazon customers.


  #2056860 16-Jul-2018 09:54
Send private message

My parents had an external drive fail on them, and it ended up being the enclosure that was the problem. We cracked it open, extracted the drive and managed to get all the data off it.

The drive was well out of warranty so we had nothing to lose.

4705 posts

Uber Geek


  #2056865 16-Jul-2018 09:59
Send private message

What does 'disk manager' say when you connect the drive? Sometimes drive letters are not automatically assigned to connected drives, but this will show in disk managers. 

 

Does the event viewer show anything when you insert the drive?

 

Have you tried checking if bios sees the drive at startup? 

 

Have you tried a USB dock? 

 

 


6355 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2056927 16-Jul-2018 10:32
Send private message

amiga500:

I think you've been a bit unlucky because those drives get quite good reviews from Newegg and Amazon customers.



Yeah I've got one in my ps4 and it's awesome

 
 
 
 


1203 posts

Uber Geek

Trusted

  #2056929 16-Jul-2018 10:38
Send private message

surfisup1000:

 

What does 'disk manager' say when you connect the drive? Sometimes drive letters are not automatically assigned to connected drives, but this will show in disk managers. 

 

Does the event viewer show anything when you insert the drive?

 

Have you tried checking if bios sees the drive at startup? 

 

Have you tried a USB dock? 

 

Your issue does sound more mechanical in nature. The BIOS check & Disk Manager should be done first. If the device is still detected & "present", you can also try using SpinRite from GRC as this might help recover lost clusters or a missing partition table.





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.




195 posts

Master Geek


  #2056960 16-Jul-2018 11:11
Send private message

1101:

 

IF you need the data off the dead HD, take it to a data recovery specialist (NOT a PC repair shop, not PB Tech)
It will cost $500 up into the thousands . You will loose warranty.

 

I think Seagate has as data recovery service now .

 

 

 

 

PB Tech advised to contact these guys. Gave them a ring and they seem very positive that they can get the data off, so I'm going to give it a go. No recovery, no fee too.

 

http://digitalrecovery.co.nz/

 

 




195 posts

Master Geek


  #2056961 16-Jul-2018 11:12
Send private message

amiga500:

 

I think you've been a bit unlucky because those drives get quite good reviews from Newegg and Amazon customers.

 

 

 

 

Tell me about it! I deliberately bought this model as it's supposed to be more reliable....




195 posts

Master Geek


  #2056963 16-Jul-2018 11:12
Send private message

spmiller: My parents had an external drive fail on them, and it ended up being the enclosure that was the problem. We cracked it open, extracted the drive and managed to get all the data off it.

The drive was well out of warranty so we had nothing to lose.

 

This is an internal drive, but thanks all the same.




195 posts

Master Geek


  #2056965 16-Jul-2018 11:14
Send private message

surfisup1000:

 

What does 'disk manager' say when you connect the drive? Sometimes drive letters are not automatically assigned to connected drives, but this will show in disk managers. 

 

Does the event viewer show anything when you insert the drive?

 

Have you tried checking if bios sees the drive at startup? 

 

Have you tried a USB dock? 

 

 

 

 

 

 

Disk Management does not detect the drive. Haven't checked the event viewer. Not detected in BIOS either. Haven't tried a USB dock, but if it's not detected internally then not sure if that will help.


Devastation by stupidity
12293 posts

Uber Geek

Lifetime subscriber

  #2056975 16-Jul-2018 11:20
Send private message

I would definitely try it via USB before spending money on data recovery or giving up. I have had internal drives fail but was able to read the data via a USB enclosure. They aren't expensive. Maybe you can borrow one.

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


16108 posts

Uber Geek

Trusted
Subscriber

  #2057040 16-Jul-2018 12:55
Send private message

All hard drives fail. If you care about your data have at least one offsite backup. Read about the 3-2-1 backup rule, which is a minimum.


4705 posts

Uber Geek


  #2057048 16-Jul-2018 13:09
Send private message

mattyb:

 

Disk Management does not detect the drive. Haven't checked the event viewer. Not detected in BIOS either. Haven't tried a USB dock, but if it's not detected internally then not sure if that will help.

 

 

If not detected in bios then I'd say it is probably toast. 

 

It could be a logic board failure -- i had a board fail on me once , and I happened to have an identical drive handy. So, swapped the logic boards around and recovered my data.    

 

Often drives make a clicking noise of death when they suffer mechanical damage. 


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.