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181 posts

Master Geek
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Topic # 239362 13-Jul-2018 16:00
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I bought a Seagate Firecuda 2TB HDD from PB Tech in April and it's been running well since, until a few days ago when it suddenly disappeared from Windows (running Win10) - ie no longer showing in 'This PC'.

 

I opened up the box and I can hear it still spinning but no connectivity. I tried it in another PC at work but still nothing.

 

Anybody got any ideas? Or is it dead?

 

And if I take it back to PB Tech, will they test it and repair? Or will they likely give me another one?

 

The data on it has some sentimental value, but only personal files.

 

Any advice welcome, thanks in advance.


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  Reply # 2055881 13-Jul-2018 16:08
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With the assumption you have a backup of the data you want to keep, take it back to PB for warranty claim/replacement.  They'll likely just do a swap and they'll only try to recover the data if you ask them, which may incur a charge that won't be covered by the standard warranty.




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Master Geek
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  Reply # 2055915 13-Jul-2018 17:54
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gehenna:

With the assumption you have a backup of the data you want to keep



Hmm...yeah....about that.... Nope.

I might take it into PB Tech at the weekend.

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  Reply # 2056848 16-Jul-2018 09:37
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IF you need the data off the dead HD, take it to a data recovery specialist (NOT a PC repair shop, not PB Tech)
It will cost $500 up into the thousands . You will loose warranty.

 

I think Seagate has as data recovery service now .


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  Reply # 2056855 16-Jul-2018 09:52
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I think you've been a bit unlucky because those drives get quite good reviews from Newegg and Amazon customers.


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Wannabe Geek
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  Reply # 2056860 16-Jul-2018 09:54
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My parents had an external drive fail on them, and it ended up being the enclosure that was the problem. We cracked it open, extracted the drive and managed to get all the data off it.

The drive was well out of warranty so we had nothing to lose.

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  Reply # 2056865 16-Jul-2018 09:59
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What does 'disk manager' say when you connect the drive? Sometimes drive letters are not automatically assigned to connected drives, but this will show in disk managers. 

 

Does the event viewer show anything when you insert the drive?

 

Have you tried checking if bios sees the drive at startup? 

 

Have you tried a USB dock? 

 

 


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  Reply # 2056927 16-Jul-2018 10:32
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amiga500:

I think you've been a bit unlucky because those drives get quite good reviews from Newegg and Amazon customers.



Yeah I've got one in my ps4 and it's awesome

IcI

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  Reply # 2056929 16-Jul-2018 10:38
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surfisup1000:

 

What does 'disk manager' say when you connect the drive? Sometimes drive letters are not automatically assigned to connected drives, but this will show in disk managers. 

 

Does the event viewer show anything when you insert the drive?

 

Have you tried checking if bios sees the drive at startup? 

 

Have you tried a USB dock? 

 

Your issue does sound more mechanical in nature. The BIOS check & Disk Manager should be done first. If the device is still detected & "present", you can also try using SpinRite from GRC as this might help recover lost clusters or a missing partition table.




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Master Geek
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  Reply # 2056960 16-Jul-2018 11:11
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1101:

 

IF you need the data off the dead HD, take it to a data recovery specialist (NOT a PC repair shop, not PB Tech)
It will cost $500 up into the thousands . You will loose warranty.

 

I think Seagate has as data recovery service now .

 

 

 

 

PB Tech advised to contact these guys. Gave them a ring and they seem very positive that they can get the data off, so I'm going to give it a go. No recovery, no fee too.

 

http://digitalrecovery.co.nz/

 

 




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Master Geek
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  Reply # 2056961 16-Jul-2018 11:12
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amiga500:

 

I think you've been a bit unlucky because those drives get quite good reviews from Newegg and Amazon customers.

 

 

 

 

Tell me about it! I deliberately bought this model as it's supposed to be more reliable....




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Master Geek
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  Reply # 2056963 16-Jul-2018 11:12
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spmiller: My parents had an external drive fail on them, and it ended up being the enclosure that was the problem. We cracked it open, extracted the drive and managed to get all the data off it.

The drive was well out of warranty so we had nothing to lose.

 

This is an internal drive, but thanks all the same.




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Master Geek
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  Reply # 2056965 16-Jul-2018 11:14
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surfisup1000:

 

What does 'disk manager' say when you connect the drive? Sometimes drive letters are not automatically assigned to connected drives, but this will show in disk managers. 

 

Does the event viewer show anything when you insert the drive?

 

Have you tried checking if bios sees the drive at startup? 

 

Have you tried a USB dock? 

 

 

 

 

 

 

Disk Management does not detect the drive. Haven't checked the event viewer. Not detected in BIOS either. Haven't tried a USB dock, but if it's not detected internally then not sure if that will help.


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  Reply # 2056975 16-Jul-2018 11:20
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I would definitely try it via USB before spending money on data recovery or giving up. I have had internal drives fail but was able to read the data via a USB enclosure. They aren't expensive. Maybe you can borrow one.

 

 





I reject your reality and substitute my own. - Adam Savage
 


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  Reply # 2057040 16-Jul-2018 12:55
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All hard drives fail. If you care about your data have at least one offsite backup. Read about the 3-2-1 backup rule, which is a minimum.





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  Reply # 2057048 16-Jul-2018 13:09
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mattyb:

 

Disk Management does not detect the drive. Haven't checked the event viewer. Not detected in BIOS either. Haven't tried a USB dock, but if it's not detected internally then not sure if that will help.

 

 

If not detected in bios then I'd say it is probably toast. 

 

It could be a logic board failure -- i had a board fail on me once , and I happened to have an identical drive handy. So, swapped the logic boards around and recovered my data.    

 

Often drives make a clicking noise of death when they suffer mechanical damage. 


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