Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4033 posts

Uber Geek
+1 received by user: 1352


Topic # 245325 29-Jan-2019 15:32
Send private message quote this post

I bought a WD 4tb black drive back in 2015, and the drive has a 5 year warranty. 

 

The drive seems to be working, but recently the smart info started showing current pending sector count=1, and uncorrectable sector count =1. 

 

Whenever I have had this error with other drives in the past, the drive has failed sometime after. The value '1' is quite low though. 

 

It is an interesting question though, because the drive is still working but showing these  smart attributes that indicate the drive is failing. 

 


I wonder if I can return the drive under warranty based on the smart attributes? Even though it is still working now?

 

 

 

 

 

 

 

 


Create new topic
672 posts

Ultimate Geek
+1 received by user: 317


  Reply # 2169677 29-Jan-2019 15:38
2 people support this post
Send private message quote this post

I would return it and buy a new one. I've never had any issue doing a warranty claim on a hard drive for bad sectors or random RAID disconnections.

 

I do not trust drives which give any indication of failure, nor would I trust any drive returned to me from a warranty claim if it wasn't a direct swap-out for a new drive at the time I took it in (which isn't going to happen with a 4 year old drive).




4033 posts

Uber Geek
+1 received by user: 1352


  Reply # 2169684 29-Jan-2019 15:44
Send private message quote this post

SirHumphreyAppleby:

 

I do not trust drives which give any indication of failure, nor would I trust any drive returned to me from a warranty claim if it wasn't a direct swap-out for a new drive at the time I took it in (which isn't going to happen with a 4 year old drive).

 

 

Are you implying they will give me a second hand drive for the replacement?  Otherwise, why would you not trust replacement drive that is brand new?


 
 
 
 


672 posts

Ultimate Geek
+1 received by user: 317


  Reply # 2169688 29-Jan-2019 15:50
One person supports this post
Send private message quote this post

surfisup1000:

 

Are you implying they will give me a second hand drive for the replacement?  Otherwise, why would you not trust replacement drive that is brand new?

 

 

I've had refurbished drives provided as replacements. In at least one case it wasn't the same drive model, but it was of larger capacity. You could probably insist on a drive of the same model (CGA), but as I'm replacing drives in live systems, I can't wait around for weeks for a replacement to turn up. Even new replacements not available immediately just end up in a pile to be used for other things.


3033 posts

Uber Geek
+1 received by user: 299


  Reply # 2169689 29-Jan-2019 15:51
2 people support this post
Send private message quote this post

You'll need to run the WD tool over the drive and see if it fails with that.

 

https://support.wdc.com/downloads.aspx?p=3&lang=en

 

That's what WD will go by for any warranty claims.

 

 




4033 posts

Uber Geek
+1 received by user: 1352


  Reply # 2169690 29-Jan-2019 15:53
Send private message quote this post

SirHumphreyAppleby:

 

surfisup1000:

 

Are you implying they will give me a second hand drive for the replacement?  Otherwise, why would you not trust replacement drive that is brand new?

 

 

I've had refurbished drives provided as replacements. In at least one case it wasn't the same drive model, but it was of larger capacity. You could probably insist on a drive of the same model (CGA), but as I'm replacing drives in live systems, I can't wait around for weeks for a replacement to turn up. Even new replacements not available immediately just end up in a pile to be used for other things.

 

 

OK, that is quite bad. 

 

I already replaced the drive as soon as the error happened... in the past, I found that these specific SMART errors result in 100% failure.

 

I guess I can RMA the drive, and use the replacement for backups. 


3624 posts

Uber Geek
+1 received by user: 2110

Trusted
Lifetime subscriber

  Reply # 2169924 29-Jan-2019 20:52
Send private message quote this post

Pretty much +1 to everything above, I have successfully RMA'd drives with a small number of bad sectors without issue even when they passed the manufacturers diagnostics. You will often but not always get a refurbished drive, and sometimes you may get a drive upgrade.





Information wants to be free. The Net interprets censorship as damage and routes around it.


41 posts

Geek
+1 received by user: 1


  Reply # 2177115 12-Feb-2019 12:25
Send private message quote this post

Generally drives will dynamically 'hide' and stop using sectors once they discover an error.  Once SMART is reporting an error it's generally not good....that isn't the first bad sector....it suggests the drive has crossed the threshold to where the number of bad sectors is starting to impact the drive.

 

As others suggested - once you get a SMART error, it's time to act.  Check the drive and submit warranty claim if you can.


1679 posts

Uber Geek
+1 received by user: 403


  Reply # 2177472 13-Feb-2019 09:25
Send private message quote this post

Allways run the manufacturers test/diag software.
It that throws out an error/fault, then there is no argument re warranty claims.
One supplier even admitted they dont bother to test warranty returned HD's :-)

 

it all depends who you buy from.
Our suppliers will just replace with another similar NEW drive from their stock (or else give us a credit) .
Its been many years since Ive seen a refurb consumer HD. 
The last refurb I was sent was pretty much nearing the end of its life, VERY noisy bearings .

 

 

 

 


1290 posts

Uber Geek
+1 received by user: 338


  Reply # 2181982 18-Feb-2019 13:16
Send private message quote this post

And as many posters in forums will say your ears might be your best tool detecting a mechanical problem.   I've just had a WD Portable Elements fail over a two day period.  It started with a few clicks.  Changing the cable seemed to help.  Two days later more clicks and the whole pc froze as I was trying to create and name a folder on the disk as a test.  PC would not even boot with drive attached.  Now it's in the rubbish!

 

But here's the thing the drive passed the WD Lifeguard diagnostics with flying colours not even one error.   HD Sentinel said it was perfect as well.  The drive was actually clicking as those tests were being done!

 

24 hours later it was dead.  Luckily, I lost very little as I use flash drives and the odd DVD for backups.


Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.