Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
9100 posts

Uber Geek

Lifetime subscriber

  # 2377482 18-Dec-2019 08:58
4 people support this post
Send private message quote this post

TBH it just looks like you put the plug in rotated 180 degrees from where it should be, which has bent the pin as its put the blanked off plug over the bottom left pin.


787 posts

Ultimate Geek


  # 2377487 18-Dec-2019 09:03
One person supports this post
Send private message quote this post

Jase2985:

TBH it just looks like you put the plug in rotated 180 degrees from where it should be, which has bent the pin as its put the blanked off jack over the bottom left pin.



Why do you think I asked for a photo of the plug used that bent the pin 😉

 
 
 
 


32 posts

Geek


  # 2377497 18-Dec-2019 09:38
Send private message quote this post

So what you did was......
1) Force the connector in around the wrong way - causing the blanking plug to bend the pin.
2) When you realized this you then turned the connector around - and used brute force to force the connector in, further bending the pin.

(This is all physical damage caused by you - & no fault either of the manufacturer or the reseller.)
You have apsolutely no recourse under the CGA.

You then rejected the resellers perfectly reasonable offer to help rectify your issue (which you caused)
& you proceeded to attempt a further ham fisted 'repair' - snapping the pin off completely!
And you now try to blame somebody/anybody else.

As someone pointed out, if you can't take personal responsibility - you shouldn't be doing component builds. You should be buying pre-built PC's.

I bet you didn't use antistatic protection during the build -
& I bet you handled the RAM incorrectly too.....& if this gives trouble, you will blame the supplier too.


3505 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2377501 18-Dec-2019 10:00
Send private message quote this post

Jase2985: TBH it just looks like you put the plug in rotated 180 degrees from where it should be, which has bent the pin as its put the blanked off plug over the bottom left pin. 

 

This thought crossed my mind as well although the shape of the casing around the pins and corresponding shape of the plug should prevent this from actually being able to happen. Hard to make an objective assessment without a close up pic of the relevant part of the actual motherboard and a close up pic of the actual connector plug.


787 posts

Ultimate Geek


  # 2377506 18-Dec-2019 10:03
Send private message quote this post

concordnz: So what you did was......
1) Force the connector in around the wrong way - causing the blanking plug to bend the pin.

 

To be fair; this hasn't been confirmed.  I suspect exactly the same, but asked for a photo to help confirm that or not.  Still waiting.


32 posts

Geek


  # 2377525 18-Dec-2019 10:33
Send private message quote this post

He's already admitted forcing the plug in that hard that the pins "pierced the outer casing"

Even if there is no blanking plug - turning the connector 180 degrees and trying to force it in - will cause it to 'rock' on the Centre locator, easily bending the outer pins.

Again this is 'user error' causing physical damage
and no fault of the manufacturer or the reseller
& nothing to do with the CGA.



298 posts

Ultimate Geek


  # 2377742 18-Dec-2019 13:02
Send private message quote this post

I took a video of the connector. I didn't put the plug in upside down because it wouldn't have went in at all and I don't recall that. Despite the two plug holes missing the two outer pins I didn't have to force the plug in, it appeared to be seated normally. 

 

https://www.youtube.com/watch?v=cDMoaYMse-E


 
 
 
 


787 posts

Ultimate Geek


  # 2377775 18-Dec-2019 13:32
Send private message quote this post

Seeing that video...
Take the offers you've had from Asus!

326 posts

Ultimate Geek


  # 2377780 18-Dec-2019 13:43
Send private message quote this post

The first photo wasn't of your board.  Are the pins missing, broken off? If so take the refurbished option...

 

If the pins are still intact and just bent?, Carefully/slowly bend them back, plug in the cable and move on... (if they break while bending them back, see above)





My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..


1599 posts

Uber Geek

Subscriber

  # 2377913 18-Dec-2019 18:57
Send private message quote this post

Handle9:

IANAL but a retailer is entitled to repair under the Act unless there is a substantive defect. IMO a substantive defect would be a motherboard that would not boot, not a damaged USB pin.

If the damage was defect a 6 week repair isn't a reasonable period of time for a repair and you would be entitled to ask for replacement or refund. A replacement means a like for like replacement, not a refurb.

@dejadeadnz may have another view (and is actually a lawyer).

 

@Handle9

 

That analysis is  spot on. As usual, on CGA/consumer rights-related threads, bar the contribution of the same one or two people who know their stuff, it's the usual extreme torrent of accusatory "The consumer is at fault! You are lying" rubbish or "I am entitled to everything!" approach.

 

 

 

 


306 posts

Ultimate Geek


  # 2377921 18-Dec-2019 19:09
Send private message quote this post

Next to the ATX power on the board is another 3.1 USB - different socket type but see if you can tap into this with a different cable. (USB 3.1 Gen 2 front panel connector (U31G2_2))

 

 

 

Use something like:

 

https://www.aliexpress.com/item/32843750762.html

 

 


2781 posts

Uber Geek

Trusted
Subscriber

  # 2377928 18-Dec-2019 19:15
2 people support this post
Send private message quote this post

concordnz: So what you did was......
1) Force the connector in around the wrong way - causing the blanking plug to bend the pin.
2) When you realized this you then turned the connector around - and used brute force to force the connector in, further bending the pin.

(This is all physical damage caused by you - & no fault either of the manufacturer or the reseller.)
You have apsolutely no recourse under the CGA.

You then rejected the resellers perfectly reasonable offer to help rectify your issue (which you caused)
& you proceeded to attempt a further ham fisted 'repair' - snapping the pin off completely!
And you now try to blame somebody/anybody else.

As someone pointed out, if you can't take personal responsibility - you shouldn't be doing component builds. You should be buying pre-built PC's.

I bet you didn't use antistatic protection during the build -
& I bet you handled the RAM incorrectly too.....& if this gives trouble, you will blame the supplier too.



You were there and witnessed all this? Amazing!



298 posts

Ultimate Geek


  # 2377929 18-Dec-2019 19:19
Send private message quote this post

Handle9:
concordnz: So what you did was......
1) Force the connector in around the wrong way - causing the blanking plug to bend the pin.
2) When you realized this you then turned the connector around - and used brute force to force the connector in, further bending the pin.

(This is all physical damage caused by you - & no fault either of the manufacturer or the reseller.)
You have apsolutely no recourse under the CGA.

You then rejected the resellers perfectly reasonable offer to help rectify your issue (which you caused)
& you proceeded to attempt a further ham fisted 'repair' - snapping the pin off completely!
And you now try to blame somebody/anybody else.

As someone pointed out, if you can't take personal responsibility - you shouldn't be doing component builds. You should be buying pre-built PC's.

I bet you didn't use antistatic protection during the build -
& I bet you handled the RAM incorrectly too.....& if this gives trouble, you will blame the supplier too.



You were there and witnessed all this? Amazing!

 

 

 

Yeah and isn't funny I had the case grounded to a PSU the whole time I built it. I bet they know nothing. 




298 posts

Ultimate Geek


  # 2377948 18-Dec-2019 19:21
Send private message quote this post

sqishy:

 

Next to the ATX power on the board is another 3.1 USB - different socket type but see if you can tap into this with a different cable. (USB 3.1 Gen 2 front panel connector (U31G2_2))

 

 

 

Use something like:

 

https://www.aliexpress.com/item/32843750762.html

 

 

 

 

 

 

I'm thinking it may be easier to grab one of these: https://www.pbtech.co.nz/product/ADPORC2001/Orico-Desktop-PC-2-X-External-USB30--1-X-Internal 

 

 

 

I'm still waiting for a reply from Asus as to whether the broken ground pin is very important. It may even be an unused or spare ground...


306 posts

Ultimate Geek


  # 2378684 19-Dec-2019 18:23
Send private message quote this post

Kol12:

 

sqishy:

 

Next to the ATX power on the board is another 3.1 USB - different socket type but see if you can tap into this with a different cable. (USB 3.1 Gen 2 front panel connector (U31G2_2))

 

 

 

Use something like:

 

https://www.aliexpress.com/item/32843750762.html

 

 

 

 

 

 

I'm thinking it may be easier to grab one of these: https://www.pbtech.co.nz/product/ADPORC2001/Orico-Desktop-PC-2-X-External-USB30--1-X-Internal 

 

 

 

I'm still waiting for a reply from Asus as to whether the broken ground pin is very important. It may even be an unused or spare ground...

 

 

 

 

Yep, solves the problem.


1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.