Failed Monitor and CGA

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garbonzai

314 posts

Ultimate Geek

#2548548 24-Aug-2020 10:28

Finally had a decent look at monitor connected to laptop,

In the dark and with a torch, has a "halo" back light, turns on is detecting laptop and laptop detecting monitor, no image looking with torch and no OSD.

Not being a expert, I presume the "halo" light is the back light, according to Google it could be something fried on the circuit board.

So into the retailer tomorrow then...

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garbonzai

314 posts

Ultimate Geek

#2549833 26-Aug-2020 09:56

Took monitor in to retailer, they were quite good about it,

so will be sent away to Auckland but due to being one month out of warranty it's up to LG to do the right thing and fix/replace it,

I did mention the CGA, so I will see what happens...

Lias

5244 posts

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#2549840 26-Aug-2020 10:10

garbonzai:

Took monitor in to retailer, they were quite good about it,

so will be sent away to Auckland but due to being one month out of warranty it's up to LG to do the right thing and fix/replace it,

I did mention the CGA, so I will see what happens...

To the best of my understanding, the retailer and the importer are both liable under sections of the CGA, so if the store are claiming it's only up to LG they are being rather disingenuous. LG may (and probably will) repair/replace it without a fuss, but if they didn't, you'd have a perfectly valid CGA claim against the retailer.

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RunningMan

7969 posts

Uber Geek

#2549871 26-Aug-2020 11:00

garbonzai: [snip]

but due to being one month out of warranty it's up to LG to do the right thing and fix/replace it,

And the retailer you bought it from.

garbonzai

314 posts

Ultimate Geek

#2549882 26-Aug-2020 11:15

RunningMan:

garbonzai: [snip]

but due to being one month out of warranty it's up to LG to do the right thing and fix/replace it,

And the retailer you bought it from.

Purchased PB Tech CHC, PB Tech TRG dealing with fault.

garbonzai

314 posts

Ultimate Geek

#2573398 24-Sep-2020 11:40

Picked up other day, all fixed and working fine.

So thankyou to PB Tech Tauranga and LG for sorting out.

antoniosk

2331 posts

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#2573451 24-Sep-2020 12:17

good outcome.

In many ways CGA can be awkward, but any reasonable person or friend of yours would expect a monitor to last 3 years. Good on PBTech for supporting you

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Antoniosk

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