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Topic # 58888 22-Mar-2010 20:27
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hi i was just wondering, whats the average price to have a computer technician come over and fix your computer or do something computer related? 

how much is the call of fee in auckland?
how much do they roughly charge an hour (average)

thankyou

mike



[EDIT Mod RC: Changed subject, and moved to a better forum]

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Master Geek
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  Reply # 309953 22-Mar-2010 21:12
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Whats wrong with it?




I would love to change the world, but they won't give me the source code

#BOFH



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Geek
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  Reply # 309956 22-Mar-2010 21:24
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um "whats wrong with it" ?????

i never said there was anything wrong with it. i clearly have asked "WHATS THE AVERAGE PRICE".   sigh.

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Master Geek
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  Reply # 309960 22-Mar-2010 21:35
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Why dont you ring around a few places, check their callout fee...and to calculate the average callout fee what you need to do is add the individual callout costs, and divide the sum by the number of quotes you got.

Do you need an example?




I would love to change the world, but they won't give me the source code

#BOFH



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Geek
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  Reply # 309975 22-Mar-2010 21:51
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thanks for the help quandrum. its not an unworthy question cause the answer is retrievable elsewhere.. i cant stand people who say "google it" on forums. one advantage to forums is its quicker than doing things manually, which would be pretty hard for me considering i don't have a LAN line at the moment.
do you want an example?

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  Reply # 309977 22-Mar-2010 21:57
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Well Some techs charge differently for hands on work vs Software E.g installing windows which requires 20mins in front of computer for every hour taken to install where as Hardware errors require the tech to be hands on for how ever long it takes to fix

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  Reply # 309978 22-Mar-2010 21:58
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Mike (or Joe), please do not be offended if someone asks what is wrong with your computer. You have asked a technical bunch of people what it would cost to fix your computer, or help with computer related problems, ofcourse we are likely to ask what you need help with, as we generally prefer to do things for free. Assuming it is legal ofcourse.

http://geeksonwheels.co.nz/auckland/price.html - They would be pretty average rates for what you seem to be asking about. I think they may also offer a discount for TelstraClear customers?

quandum is not wrong in saying that you should call around, but in your case maybe emailing would be a better idea. Sometimes business can give you a written quote that may be better than the standard rate they advertise.

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Ultimate Geek
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  Reply # 310013 22-Mar-2010 23:39
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The main thing to remember is that someone coming to your house is never going to be as good as taking it to a repair place, especially if the computer is broken. I did a 'trial day' working for one of the companies that repairs peoples computers in their home, and with 5 customers that day we only helped 1 person solve an issue, yet all of them were charged the minimum call out fee. The other 4 we had to advise them to take their computer to a store where they could either purchase new hardware or software as their was nothing we could do for them in their home.

xpd

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  Reply # 310052 23-Mar-2010 08:10
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It depends on travel, the problem, and how fast you want it fixed and the experience of the tech.

For a standard home user, the company I worked for charged approx $70 an hour I think + travel (minimum fee) - compared to some, that was a bargin.

I still run my own PC repair/supply company casually from home, if someone wants something done they bring the PC to me, I dont do call outs anymore (work fulltime elsewhere, and 2 kids at home) - I charge a very small fee for most work, as part of the reason i do it is to keep myself up with the play and I enjoy troubleshooting problems with the machine in front of me.

I did do callouts etc before my current position, but found it was tough going - look in your local paper - people offering repairs etc for as little as $15 an hour vs my $40 an hour at the time vs xxxxx company's $70 per hour - the catch with the $15 ones was that it was usually students doing a computer course...so not always officially qualified and potentially no insurance to cover any damage they may cause themselves to the clients PC.




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  Reply # 310054 23-Mar-2010 08:18
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8d52797c436: The main thing to remember is that someone coming to your house is never going to be as good as taking it to a repair place, especially if the computer is broken. I did a 'trial day' working for one of the companies that repairs peoples computers in their home, and with 5 customers that day we only helped 1 person solve an issue, yet all of them were charged the minimum call out fee. The other 4 we had to advise them to take their computer to a store where they could either purchase new hardware or software as their was nothing we could do for them in their home.


Thats just not true.  95% of my work is onsite work and its very rare for a computer to have to come back to my offices to be worked on. Its all about organisation and knowledge.  You need to get a good idea of the job before you turn up and be prepared otherwise its a waste of yours and their time. 

As for fees,  there is no average price as there is no average job.  I have certain charge rates for certain jobs I deem to not be worth charging an hourly rate on, I have a minimum I charge infrequent customers which I occasionally waive for regular customers.  Ive seen adverts charging $20/hr and Ive seen ones charging $120/hr.  You, as per usual, get what you pay for. 

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  Reply # 313848 1-Apr-2010 13:14
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It's been some time since I did work of that nature, but I was charged out at $80 inhouse or $120 onsite (excluding GST) back in 2000-2001.

I do "homers" for aquaintenances etc for $60 from time to time. Good friends get the box of bourbon rate :-)




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  Reply # 313948 1-Apr-2010 16:39
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Lias: I do "homers" for aquaintenances etc for $60 from time to time. Good friends get the box of bourbon rate :-)


Man I wish I could charge a box of bourbon, my standard rate seems to be a cold drink and a bickie... OP just needs to befriend a geek with a bit of spare time, worth it in the long run.



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Geek
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  Reply # 313952 1-Apr-2010 16:45
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kingjj:
Lias: I do "homers" for aquaintenances etc for $60 from time to time. Good friends get the box of bourbon rate :-)


Man I wish I could charge a box of bourbon, my standard rate seems to be a cold drink and a bickie... OP just needs to befriend a geek with a bit of spare time, worth it in the long run.


No i dont need to befriend any geek, cause i am a geek, i can fix most problems that arise with my computer, i was just curious on prices becuase i was thinking of placing an ad in the paper for cheap computer repairs...

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