Our experience reflected others that I've seen in other articles and posts around the world:

1. They say they're from somewhere like 'Computer Solutions at Microsoft"




2. They tell you something along the lines of 'Your computer has been experiencing issues that we're here to help you with ... you may have noticed your computer has been running slowly" etc.




3. They get you to go to the 'run' dialog and run the Event Viewer




4. They get you to scroll through and find errors and tell you that's a result of the issues (they're just normal errors that don't particularly need attention)




5. This next part we didn't get to but according to articles: They convince you your system is having problems and so you'll need to head to a website to download the tools to fix it.




6. They have been known to ask for a credit card payment for around $150 AND you have to enter a code onto their website.




7. Entering the code and doing a few other things basically gives them remote access of your computer - they now have your money AND can do anything they like with your system, e.g. install keyboard trackers etc.

- Mark