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  Reply # 568063 12-Jan-2012 18:41
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johna8: So I rung up about trying to order on Saturday evening - DELL Sales Rep took my details and called back today.
Got rung up now, told it was a price mistake but she would offer it to me for $250.
I said I'm willing to do $200, so I've just purchased 1 unit for $200.


That is pretty good of them . I have found them quite a good company. When my 2.5 year (3 year warranty) old dell 2408 failed, they sent me a refurbished 2410 quickly which is probably better (IPS vs PVA), but lacking a compact flash card reader.
The only problem I have with dell regarding their monitors, is that they don't have service tags on them, unlike if you purchased it with a PC. So you can't submit a ticket online for a defective product. You have to phone them.

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  Reply # 568078 12-Jan-2012 19:33
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mattwnz:
johna8: So I rung up about trying to order on Saturday evening - DELL Sales Rep took my details and called back today.
Got rung up now, told it was a price mistake but she would offer it to me for $250.
I said I'm willing to do $200, so I've just purchased 1 unit for $200.


That is pretty good of them . I have found them quite a good company. When my 2.5 year (3 year warranty) old dell 2408 failed, they sent me a refurbished 2410 quickly which is probably better (IPS vs PVA), but lacking a compact flash card reader.
The only problem I have with dell regarding their monitors, is that they don't have service tags on them, unlike if you purchased it with a PC. So you can't submit a ticket online for a defective product. You have to phone them.


No worries, in the invoice I have got from DELL it states 3-Year Advanced Exchange Service and Premium Panel Guarantee.

Since I also have a customer number and an order number, I can use these as reference if I have to deal with warranty purposes - I'd prefer doing a phone call anyways than an online ticket.

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  Reply # 568116 12-Jan-2012 21:01
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I left them a phone message on Saturday and they called me back last night and straight up offered me the monitor for $200... I didn't expect it since it was clearly a mistake but they did offer!

Cheers - N

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  Reply # 569914 17-Jan-2012 14:14
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Im a little late to the party on this but I used to work for Dell in the UK.

They would regularly do this on new equipment (especially laptops) in the hope people would see them in the workplace and want one themselves. Ive seen them do it on the odd occasion since being back in NZ we're a new model laptop sells for peanuts the first week and then full price after that. There is never any advertising, never any fuss, they just appear on the website with a price too good to be true and then move back to full price.

For the cost of a few hundred dollars on each of these screens the exposure of 'doing the right thing' and sticking to the price or having people buy them who otherwise wouldnt, is priceless. Not to mention exposure on sites like GZ where good press is vital.

Having said that Ive often been called a cynical old fart, so maybe it was a genuine mistake and they decided to stick by it after all :)

Im just gutted I hadnt seen it earlier. I bought the 23" just before Christmas for $195 and as Im often told size is everything.


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