Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | ... | 73
1702 posts

Uber Geek
+1 received by user: 95


  Reply # 782631 16-Mar-2013 11:56
Send private message

You guys are tempting fate! but I will join you (touch wood) no problems for me either!




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe travelkit.nz

GNFB Geeks Out on Geekzone

Email Me


2076 posts

Uber Geek
+1 received by user: 329


  Reply # 782635 16-Mar-2013 12:08
Send private message

I flashed 1232.5957.1308.0003 (unbranded AU/NZ Black version) last night, can't see any obvious changes or improvements, maybe it will trigger some app updates which will add in new functionality like clearing the illusive "Other" memory usage :P

One thing that intrigues me is when you do a reset/reflash/restore, the setup process doesn't allow you to make WiFi connection meaning a whole lot of data is pulled across mobile network


 
 
 
 


884 posts

Ultimate Geek
+1 received by user: 31


  Reply # 782637 16-Mar-2013 12:14
Send private message

Is usb tethering going to be an option, one day?

117 posts

Master Geek
+1 received by user: 36


  Reply # 783099 17-Mar-2013 20:46
Send private message

Wade:
bigreddog: Mines just gone back today - started a "Reset your phone" at 9:30 yesterday morning... over 24 hours later still just the cogs turning on the screen... Thats with the Portico update on it!!
,

Mine was with Portico update installed too... You should have given reflashing it yourself a go, is a fairly bulletproof process and takes a few minutes (once rom downloaded), you might be without your phone for days for them to do the same process :(


Late reply, but been at the cricket for a few days with just the old Symbian Nokia E7, and it was just too hard to get online with that compared to WinPhone8!! (never mind the truly abysmal battery life as soon as I tried using that phone the way I used my Lumia!)

I would have re-flashed it if I could, but the constantly spinning cogs just kept on spinning, could not get the computer to recognise the phone at any point to re-flash.  Before I took it back tried all the key press reset combinations with no luck other than finger cramp.

Hoping when I get it back it has the latest release on it!

1183 posts

Uber Geek
+1 received by user: 201


  Reply # 784502 20-Mar-2013 14:44
Send private message

Just an update on what has just happened - I sent it away via Harvey Norman to Telegistics and they found no fault and reloaded the software. I received it and it crashed three times in 2 hours. I made contact with Nokia via Facebook and they advised me to send it to them (Fonebiz apparently, I thought it was going to Nokia themselves) and they've done the same thing (reloaded software) even after being told by a Nokia representative that they would give me a complete replacement. Basically I'm at the end of my teather and I'm willing to bring out the 'big guns' and demand a refund - sorry Nokia you were given two opportunities to actually fix the fault and you failed which in my books calls for a refund.




Laptop: MacBook (Intel Core m7 1.3Ghz, 8GB RAM, 512GB SSD)

 

Desktop: iMac 5K (i7 4.0GHz, 16GB RAM, 512GB SSD)

 

Smartphone:

 


16 posts

Geek
+1 received by user: 2


  Reply # 784544 20-Mar-2013 15:44
Send private message

kawaii's sorry tale shows that a retailers returns policy can be as important as the price.

I bought my Lumia 920 from Dick Smith. When it bricked they replaced it in store for another.

We could do with some legal help regarding the sale of goods act. If I buy a new item and it is not fit for purpose (difficult to show for an intermittent fault), what are our rights with regard to replacement or repair?

2076 posts

Uber Geek
+1 received by user: 329


  Reply # 784569 20-Mar-2013 16:18
Send private message

stevechadbourne: kawaii's sorry tale shows that a retailers returns policy can be as important as the price.

I bought my Lumia 920 from Dick Smith. When it bricked they replaced it in store for another.

We could do with some legal help regarding the sale of goods act. If I buy a new item and it is not fit for purpose (difficult to show for an intermittent fault), what are our rights with regard to replacement or repair?



the irony is that most likely your phone could have been revived by the process Kawaii 's phone underwent whereas his problem sounds more likely to be a hardware fault and need replacement!

4936 posts

Uber Geek
+1 received by user: 1314

Trusted
Microsoft

  Reply # 784576 20-Mar-2013 16:24
Send private message

its quite simple

and retailers basically play up on the fact Consumers don't understand their rights

The CGA Act states that goods must be of "acceptable quality." Acceptable quality in this situation clearly means a new, reliable phone. You can ask the shop to repair the phone.

If they are unable to do so within a reasonable time, or refuse to do so, you can ask for a replacement or get a refund.

Its not your problem to deal with the wholesaler/manufacturer/distributor

that is the retailers problem. Your contract is with the retailer

1183 posts

Uber Geek
+1 received by user: 201


  Reply # 784783 21-Mar-2013 07:29
Send private message

stevechadbourne: kawaii's sorry tale shows that a retailers returns policy can be as important as the price. 

I bought my Lumia 920 from Dick Smith. When it bricked they replaced it in store for another. 

We could do with some legal help regarding the sale of goods act. If I buy a new item and it is not fit for purpose (difficult to show for an intermittent fault), what are our rights with regard to replacement or repair?


I've gotten in touch with Nokia and to a certain extent I feel sorry for Harvey Norman - yeah they're a mega corporation but equally it is Nokia that screwed the pooch and should be coughing up the cash.

nathan: its quite simple

and retailers basically play up on the fact Consumers don't understand their rights

The CGA Act states that goods must be of "acceptable quality." Acceptable quality in this situation clearly means a new, reliable phone. You can ask the shop to repair the phone.

If they are unable to do so within a reasonable time, or refuse to do so, you can ask for a replacement or get a refund.

Its not your problem to deal with the wholesaler/manufacturer/distributor

that is the retailers problem. Your contract is with the retailer


I'm going to get in contact with Harvey Norman and just get a refund - as noted, they had two chances to fix it up and failed. I've told Nokia I'm not interested in more 'repairs' - I just want a refund and for the whole horrible experience to be put to rest.




Laptop: MacBook (Intel Core m7 1.3Ghz, 8GB RAM, 512GB SSD)

 

Desktop: iMac 5K (i7 4.0GHz, 16GB RAM, 512GB SSD)

 

Smartphone:

 


85 posts

Master Geek
+1 received by user: 6


  Reply # 784811 21-Mar-2013 09:19
Send private message

You could also ask for an exchange to a different model say an 8X? I have done that with a faulty device before, they also gave me the difference back. I have found they're a bit more willing to do that than an outright refund.

143 posts

Master Geek
+1 received by user: 8


  Reply # 784934 21-Mar-2013 13:17
Send private message

I dropped my phone yesterday and broke the "Gorilla" glass.

Don't believe all the vids folk - it's crap. They break quite easily! :(

(No phone until the assesment's completed tomorrow. Amazing how naked one feels without a phone! :) )

42 posts

Geek
+1 received by user: 3


  Reply # 784997 21-Mar-2013 14:32
Send private message

What do you do when you break the screen? Does the place of purchase do anything?

Repair i suppose?

4936 posts

Uber Geek
+1 received by user: 1314

Trusted
Microsoft

  Reply # 785007 21-Mar-2013 14:39
Send private message

DuncanMcC: I dropped my phone yesterday and broke the "Gorilla" glass.

Don't believe all the vids folk - it's crap. They break quite easily! :(

(No phone until the assesment's completed tomorrow. Amazing how naked one feels without a phone! :) )


I don't think it's fair to say it breaks easily.

Gorilla glass is just marketing, yes it's tougher and scratch resistant but it's still glass that can smash

Your cheapest bet will be to buy a replacement screen off eBay and replace yourself. I bet getting it done here in NZ will run into hundreds of dollars

Definitely worthwhile taking phone insurance or getting it added to contents insurance

2076 posts

Uber Geek
+1 received by user: 329


  Reply # 785041 21-Mar-2013 15:29
Send private message

My 920 seems to have developed a rattle, you can feel something distinctly loose inside. I baby my phone so can irrevocably guarantee it has not been dropped or inappropriately manhandled :P

Performance doesn't seem to be compromised so unsure if I put up or have it looked at, anyone have similar issue?

4936 posts

Uber Geek
+1 received by user: 1314

Trusted
Microsoft

  Reply # 785043 21-Mar-2013 15:34
Send private message

Wade: My 920 seems to have developed a rattle, you can feel something distinctly loose inside. I baby my phone so can irrevocably guarantee it has not been dropped or inappropriately manhandled :P

Performance doesn't seem to be compromised so unsure if I put up or have it looked at, anyone have similar issue?


How hard do you have to shake it

Or does it just rattle normally?

It's probably the image stabilising camera lens which is actually floating inside the body

1 | ... | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | ... | 73
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.