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75 posts

Master Geek


  Reply # 864720 23-Jul-2013 22:30
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jamesjc25:
nunasdream: Does that happen when it's plugged in? Mine used to do that if it was plugged in, as soon as I unplugged, it was fine.

P.s do what a few of us have done and get an HTC One. ;)


No it happens when unplugged and plugged in. I tried to get my money back but telecom told me it had to be sent back for repair and then nokia would make a call on repair or replacement. First chance I have to get my money back and get something else I will be taking it. Although I'm having difficulty deciding between Galaxy S4, HTC One, Sony Xperia Z, and iPhone 5 - but that's getting a little ahead of myself. The lumia has been my favourite smart phone, better than the iPhone and definitely the One X in my experience, it's just far to unreliable :(


I got my lumia back after being away for repair for two weeks. Apparently they replaced all of the internals and only the shell was from my original handset. Should be good now right? Wrong! Six, that's right six days after getting it back it was once again unusable with a similar fault. So it's been back with Telecom/Nokia since Wednesday last week, I've absolutely had enough of my Lumia now. In the last 32 days I have had my Lumia 920 for only 6 days, so needless to say I'm on the verge of screaming next time I go to pick it up.

Any suggestions on forcing Telecom to take it back and stop trying to repair it? Although I still can't decide between a HTC One or Galaxy S4 - perhaps even an Xperia Z. I used to love my 920, but it just so hard to still want it after the last month and a half :(

263 posts

Ultimate Geek
+1 received by user: 2


  Reply # 865168 24-Jul-2013 15:43
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thelimoman: I guess the 925 is an option... unless you like colour and 32gb storage :( Plus it's still pretty expensive to get parallel imported


These guys have them but i have never heard of them before and looks like not XT capable

Top End Electronics






Sign here


 
 
 
 


75 posts

Master Geek


  Reply # 865346 24-Jul-2013 19:56
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Talked telecom in to accepting that I was entilted to refund or replacement today. Lumia is now gone, hello HTC One!

15 posts

Geek
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  Reply # 867941 29-Jul-2013 15:52
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My Lumia 920 has started doing the exact same thing. It started about a week ago and just this weekend has got to the point now where I can't use the phone for more than a couple of minutes without the screen becoming unresponsive. As you say it sometimes comes right after a minute to two. Occasionally it will reboot after a couple of minutes without any interaction.

Did you try a hard reset before you sent it back to Telecom? I'm loathed to try a hard reset as the last time I did that I ended up with the spinning cogs. It has locked up at least 10 times today so far. I have to say this is destroying my positive opinion of Windows Phone and Nokia.

I'd be interested to know if anyone else with a Lumia has had a similar problem.

75 posts

Master Geek


  Reply # 868039 29-Jul-2013 19:32
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bfarmilo: My Lumia 920 has started doing the exact same thing. It started about a week ago and just this weekend has got to the point now where I can't use the phone for more than a couple of minutes without the screen becoming unresponsive. As you say it sometimes comes right after a minute to two. Occasionally it will reboot after a couple of minutes without any interaction.

Did you try a hard reset before you sent it back to Telecom? I'm loathed to try a hard reset as the last time I did that I ended up with the spinning cogs. It has locked up at least 10 times today so far. I have to say this is destroying my positive opinion of Windows Phone and Nokia.

I'd be interested to know if anyone else with a Lumia has had a similar problem.


Yeah I did try a hard reset, the first tome it bricked it and the second time they said it would not solve the problem. I would  recommend that you take it back to where you got it from and get it repaired. It is a well known fault so it should be easily diagnosed and repaired. It will not get better on it's own or with s software update.

Good luck 

Oeo

13 posts

Geek
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  Reply # 868057 29-Jul-2013 20:07
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My Lumia 920 sometimes freezes for a second or two but I don't consider it a problem. But real problem is when paired with car stereo via Bluetooth, the screen won't unlock. But I am still able to receive calls. Pressing camera button activates camera but screen remains locked. Can hear shutter sound too. Nokia helpdesk asked to hard reset the phone, but I haven't gone that way. Soft reset restarts the phone that is good enough for me.

But it is neither Nokia nor WP problem. I have a parallel imported Lumia 820 which has no problem with Bluetooth pairing with car stereo and its screen never freezes. Lumia 820 also shows LTE option although never used it.

The LTE of Lumia 920 is suppressed by Telecom and is likely to be released by Telecom with GDR2 update. Bluetooth 4 of Lumia 920 is also suppressed. Therefore, I am happy with my Lumia 920 for the time being. Just waiting for GDR2.


75 posts

Master Geek


  Reply # 868061 29-Jul-2013 20:11
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Oeo: My Lumia 920 sometimes freezes for a second or two but I don't consider it a problem.


That's how the issue with my Lumia 920 started, it then rapidly deteriorated to the point where it was causing significant usability issues.


Oeo

13 posts

Geek
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  Reply # 868064 29-Jul-2013 20:20
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To me, it is Telecom specific software suppression that is causing problem. Once I find my Lumia 920 freezing for a second or two, I restart the phone and freezing is gone for a week or so. I am waiting for Telecom to unlock LTE on Lumia 920 with GDR2 update.

15 posts

Geek
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  Reply # 868099 29-Jul-2013 21:15
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I just went through a lengthy hard reset followed by multiple soft reset cycle and after finally getting through the setup screens and stopping the failed application re-installations the phone seems to have settled down to stability (can't help feeling this post is jinxing my good fortune though).

It has been stable for the last 2 hours which is better than it has been for days. Will see how it goes tomorrow and post and update. It just amazes me that Nokia released this hardware, I have never owned a phone that is this unreliable.

The number of forum posts on Nokia and WP Central websites about this problem are significant and plenty of Youtube videos demonstrating the issue. There is definitely something wrong in the Nokia version of Windows Phone world. I would love to see someone from Nokia comment on it. I shouldn't have to repeatedly hard and soft reset my phone to get it stable. I somehow doubt it will last but I love the form factor and OS (when it works).

15 posts

Geek
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  Reply # 868814 30-Jul-2013 19:04
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It lasted till 1:30pm today and then the touch screen stopped responding again(sigh). So i'm back to using my HTC Trophy again and will go see the nice people at Telecom about a repair again.

This is all fine while I have a warranty but come December when the warranty ends will they repair it for free when there are so many faults in the phone design that crop up over time. Just insane really.

75 posts

Master Geek


  Reply # 868832 30-Jul-2013 19:40
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bfarmilo: It lasted till 1:30pm today and then the touch screen stopped responding again(sigh). So i'm back to using my HTC Trophy again and will go see the nice people at Telecom about a repair again.

This is all fine while I have a warranty but come December when the warranty ends will they repair it for free when there are so many faults in the phone design that crop up over time. Just insane really.



If you purchased from Telecom you are supposed to have a 24 month warantee. If you do or not remember you are still covered by the Consumer Guarantees Act. But you should be proactive whenever a fault develops otherwise you put your right to claim under the CGA at risk. I'm not so sure this is a carrier specific issue as you seem to think, evidence seems to point more to an issue with the 920 itself. Your fault is well known to Nokia and they will replace the internals, if it's anything like mine it will just happen again after repair. Good luck 

1702 posts

Uber Geek
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  Reply # 869390 31-Jul-2013 16:22
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Hey Guys I just sold (or should i say gave away only got $450 for it) my 920 But for some reason the joker didnt want to pay another $40 for a genuine charging plate with the added bonus that it was a uk unit with a travel adaptor plug thrown in so NZ and UK!!

So first in best dressed $45 Incl GST and Delivery




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2572 posts

Uber Geek
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  Reply # 875508 11-Aug-2013 21:54
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I've give the 920 to my wife to use and I'm having real issues getting the Xtra mail set up on the phone.  I had problems with this when I used it  but i did get it set up using the advanced option.  This time round I can't get any options to work, the "Xtra" and "Yahoo! Mail" options wont work and neither do the "Other Account" and "Advanced set up".

I've tried variations of the options mentioned here http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=102630

Namely
imap.mail.yahoo.com SSL:993
yourusername@xtra.co.nz & PW as normal. (it needs the domain reference)

send.xtra.co.nz SSL:456. Require sign-in an same again


This is the only phone I've ever had problems getting any email to work. Can anyone provide any enlightenment? You'd think for a Telecom phone the Xtra account would be easier to set up than it is.

If I don't get this sorted soon this phone might end up in the rubbish bin. So far she's not really liking the 920. Other than the speed and smoothness she reckons the old N8 leaves it for dead.




Jolla C
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Nokia N9
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HP Touchpad
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Uber Geek
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  Reply # 875514 11-Aug-2013 22:08
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IIRC Windows Phone 8 had problems with non-alphanumeric characters in password fields with Yahoo! Mail.




2572 posts

Uber Geek
+1 received by user: 370


  Reply # 875519 11-Aug-2013 22:28
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freitasm: IIRC Windows Phone 8 had problems with non-alphanumeric characters in password fields with Yahoo! Mail.


Hmmm, No non alpha numeric characters being used, so that's not likely to be the problem.  Though each time the set up fails it asks for a new password.




Jolla C
Nokia N1
Nokia N9
Nokia E7
HP Touchpad
Dell Inspiron 14z i5


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