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Topic # 114534 22-Feb-2013 16:11
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Well after initially stumbling across the compass fault in my Lumia 800 back in May 2012, I have finally received an official acknowledgment earlier this month from Telecom and Nokia.

Nokia New Zealand and Telecom acknowledges the Lumia 800 compass is faulty.
Nokia New Zealand and Telecom NZ will NOT guarantee the Lumia 920 compass is free from the same defect affecting the 800.

So there you have it. Buyer beware I suppose. This actually sets an interesting precedent as it means Nokia and Telecom will openly sell you a Lumia 920, listing the compass as a feature, but will not guarantee that it will perform accurately. I guess the only argument Telecom could make is that it has a compass (it just points the wrong way).

If you're stuck with a Windows Phone with a faulty compass, unfortunately neither Nokia or Telecom can provide you with a device with a working compass - as they won't guarantee any of their compasses work.

So my advice to everyone who has a Windows Phone with a faulty compass - return it immediately for a full refund of your purchase price. If like me you received it free on contract, then unfortunately Telecom won't give you a refund or let you exchange it. Your best hope is that they allow you to cancel your contract, but this is extremely rare.

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  Reply # 767754 22-Feb-2013 16:14
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If you've bought it on a consumer contract then I'd expect you can have the whole deal cancelled and return the phone. They've sold you a product that is defective and they can not fix, end of story.

On a business contract you would face a more difficult argument.

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  Reply # 767757 22-Feb-2013 16:18
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Every WP thread I have read here has at least one post from you going on about the compass not working.

:/

It is not a big deal and if an accurate compass is important to you I would suggest buying a quality dedicated compass and hanging it around your neck.



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  Reply # 767771 22-Feb-2013 16:59
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1080p: Every WP thread I have read here has at least one post from you going on about the compass not working.

:/

It is not a big deal and if an accurate compass is important to you I would suggest buying a quality dedicated compass and hanging it around your neck.

It is a big deal for some things... like Augmented Reality applications which are predicted to be worth $300M this year alone and $2.5B pa by 2017. So as someone with a vested interest in this market, devices with a working compass are critical for me. And considering I have iOS and Android covered, not being able to offer Windows solutions to clients is very frustrating (even more so given I'm a Windows fan).

So I get your point, a compass in itself is not important, but for AR it's absolutely critical. See Google glass


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  Reply # 777705 10-Mar-2013 19:01
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Do you notice faulty compass on 920 or any WP8?



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  Reply # 777879 11-Mar-2013 11:13
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nathan: Do you notice faulty compass on 920 or any WP8?

No. The compass looks to be fine on the Nokia WP8 devices from the outside (haven't played with the API yet). As for other WP8 devices, HTC doesn't include a compass and I'm not sure about Samsung.

At the WP8 launch, Nokia said the compass was working. However after speaking to Telecom, they said the compass fault would not be guaranteed.

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