Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


7 posts

Wannabe Geek


Topic # 125738 17-Jul-2013 21:09
Send private message

Hi,

My Nokia 920 that I bought from Telecom about two months has suddenly developed a faulty headset jack.  It only plays music through my headphones on one side (before anyone asks I have tried it with a different pair to get the same result)  Obviously it is under warranty still so I'm going to be taking it back for repair.  The question is, how can I make my phone as secure as possible so the repairer cant get into my details.  E.g people hub, email accounts etc.  It might be a broad question but any tips on how to lock down these sorts of tiles/accounts would be great. 

Cheers

Create new topic
BDFL - Memuneh
61192 posts

Uber Geek
+1 received by user: 11974

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 858327 17-Jul-2013 21:30
Send private message

Reset the phone to remove all information.

You risk having the phone stuck in the cog wheels during reset, which will require it to be flashed again.






7 posts

Wannabe Geek


  Reply # 858371 17-Jul-2013 22:30
Send private message

I was hoping to avoid a hard reset but if its the only way to be fully secure then that's what I'll have to do. Thanks

4963 posts

Uber Geek
+1 received by user: 1319

Trusted
Microsoft

  Reply # 858400 18-Jul-2013 01:36
Send private message

If you can't put a password on it, you'll need to do a hard reset

1387 posts

Uber Geek
+1 received by user: 580


  Reply # 858430 18-Jul-2013 09:04
One person supports this post
Send private message

Sounds like a hardware fault - so there's a 50/50 chance they give you a replacement phone rather than opening it up & trying to resolder the jack connections. Back up everything & wipe it - they can't easily check that its working without having access to the phone, so just passwording it isn't that useful.

1585 posts

Uber Geek
+1 received by user: 163

Subscriber

  Reply # 858468 18-Jul-2013 10:13
Send private message

I always thought that when you are getting your phone repaired by a 'repair shop' that these repair shops make you sign a piece of paper to say "repair shop not responsible for any lost data as a result of any repairs and that the phone owner acknowledges this and has backed up their data if they did choose to do this before repair". 

1387 posts

Uber Geek
+1 received by user: 580


  Reply # 858544 18-Jul-2013 11:47
Send private message

Gooseybhai: I always thought that when you are getting your phone repaired by a 'repair shop' that these repair shops make you sign a piece of paper to say "repair shop not responsible for any lost data as a result of any repairs and that the phone owner acknowledges this and has backed up their data if they did choose to do this before repair". 

OP may be more worried about the repairer getting into their email correspondance, txts, or collection of naked selfies ;-)

1585 posts

Uber Geek
+1 received by user: 163

Subscriber

  Reply # 858577 18-Jul-2013 12:36
Send private message

BlueShift:
Gooseybhai: I always thought that when you are getting your phone repaired by a 'repair shop' that these repair shops make you sign a piece of paper to say "repair shop not responsible for any lost data as a result of any repairs and that the phone owner acknowledges this and has backed up their data if they did choose to do this before repair". 

OP may be more worried about the repairer getting into their email correspondance, txts, or collection of naked selfies ;-)


Sorry wasnt clear... I meant 'back up' and reset as MF mentioned. 

1508 posts

Uber Geek
+1 received by user: 213


  Reply # 858604 18-Jul-2013 13:27
Send private message

SuddenThunder: I was hoping to avoid a hard reset but if its the only way to be fully secure then that's what I'll have to do. Thanks


When I have had phones repaired, they flash a new firmware on as part of the process generally. So just back up everything that is not synced to the cloud and do the reset yourself. They will need to get in and test it works anyway so locking the repairer out is not really an option.




Try Vultr using this link and get us both some credit:

 

http://www.vultr.com/?ref=7033587-3B




7 posts

Wannabe Geek


  Reply # 859621 18-Jul-2013 14:06
Send private message

Thanks for all the advice everyone. However as a complete tech novice what's the best way to actually back my phone up?

1585 posts

Uber Geek
+1 received by user: 163

Subscriber

  Reply # 861638 18-Jul-2013 14:48
Send private message

SuddenThunder: Thanks for all the advice everyone. However as a complete tech novice what's the best way to actually back my phone up?


Nokia Suite?  Or is there somthing else thats better?


2 posts

Wannabe Geek


  Reply # 861668 18-Jul-2013 15:19
Send private message

Mine did this and when I did a hard power off it started working again.

2 posts

Wannabe Geek


  Reply # 861744 18-Jul-2013 17:04
Send private message

I should point out this is a known problem with the phone, all that is required to fix it is to power off the phone and power on again.



7 posts

Wannabe Geek


  Reply # 861754 18-Jul-2013 17:16
Send private message

Yeah I tried turning it off several times including a soft reset. No luck so it must be a hardware thing.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.