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17 posts

Geek


  Reply # 1112696 21-Aug-2014 11:00
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Hi Kev,

I just filled out the contact section on their website. I think the equivalent on the re-branded site is:
http://help.spark.co.nz/app/ask

The reply I got came from telecomsupport@mailsy.custhelp.com, but you are probably better off going for the first link, or they will probably ignore you.

I agree - more people asking for the update has to be a good thing!

29 posts

Geek


  Reply # 1116124 26-Aug-2014 21:24
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26/08/2014

 

The manufacturer does all the testing and vetting before distributing the product to providers such as Spark.

 

However, Spark also does its own updates to ensure our Spark name is loaded on the app and on the top left corner of your phone.

 

Unfortunately we are not given release dates, however your phone will notify you about pending updates for your mobile and app's when they are available.

 

Kind regards,

 

Customer Care Online


****sigh*****

 


1508 posts

Uber Geek
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  Reply # 1117713 29-Aug-2014 08:39
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I used the email the CEO link on the support page and just got a phone call back from a Samsung rep. Apparently ETA is mid September to mid October.




Try Vultr using this link and get us both some credit:

 

http://www.vultr.com/?ref=7033587-3B


1 post

Wannabe Geek


  Reply # 1126202 10-Sep-2014 23:32
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Well,
no update will be released at all from Samsung for Ativ S. This is a fact. They have problems with the hardware of the ATIV S devices and the new 8.1 operating system that they cannot solve.

Having watched Microsoft with patience during these 2 years, and trying out and owning all of their products (windows  phone 7.5, 7.8, 8.0, 8.1, RT) I must say that I was one of those users that was always "hoping" that Microsoft would catch up.
They simply won't.
For 2 years I've seen fiasco after fiasco.
The lack of strategy with partners like Samsung is one more fiasco.
With this lack of interest in actual owners of WP devices and with the new Iphone 6 released, I'm changing all my devices to Apple.
It's a better investment and for sure there will be support for all the devices, new, old...
I would suggest that everyone else does the same. It's just not worth it any investment that we make in such devices from Microsoft.
Microsoft's target is PCs and Laptops. Period. They are also present in the servers world but thats about it.
General Motors does not make PCs so why does Microsoft wants to do mobile devices if they really suck doing it? It doesn't make any sense. And consumers like us are the ones that "believe" and then loose money with these kind of investments.
It's my 2 cents :)

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Trusted
Microsoft

  Reply # 1126205 10-Sep-2014 23:50
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jonnyuser: Well,
no update will be released at all from Samsung for Ativ S. This is a fact. They have problems with the hardware of the ATIV S devices and the new 8.1 operating system that they cannot solve.

Having watched Microsoft with patience during these 2 years, and trying out and owning all of their products (windows  phone 7.5, 7.8, 8.0, 8.1, RT) I must say that I was one of those users that was always "hoping" that Microsoft would catch up.
They simply won't.
For 2 years I've seen fiasco after fiasco.
The lack of strategy with partners like Samsung is one more fiasco.
With this lack of interest in actual owners of WP devices and with the new Iphone 6 released, I'm changing all my devices to Apple.
It's a better investment and for sure there will be support for all the devices, new, old...
I would suggest that everyone else does the same. It's just not worth it any investment that we make in such devices from Microsoft.
Microsoft's target is PCs and Laptops. Period. They are also present in the servers world but thats about it.
General Motors does not make PCs so why does Microsoft wants to do mobile devices if they really suck doing it? It doesn't make any sense. And consumers like us are the ones that "believe" and then loose money with these kind of investments.
It's my 2 cents :)


Great feedback.

I'll try to find the official answer but I know that my ATIV-S is running Windows Phone 8.1 Developer Preview quite happily

I suspect the answer is more to do with the fact Samsung is an Android OEM and has chosen to stop being a Windows Phone OEM, and has basically stopped selling PCs in most markets

29 posts

Geek


Reply # 1126852 11-Sep-2014 22:40
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I too have email the CEO at Samsung lol, not to mention Spark and the little sisters of the poor for any information

However all that I have read seem to indicate that the ATIV SE was the one with the hardware issue involving the camera hardware

cheers

29 posts

Geek


Reply # 1127289 12-Sep-2014 15:25
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after emailing the 'CEO' last night from the Samsung support page, a Auckland Samsung rep phoned me today (good service Samsung!)

He confirmed that Windows phone 8.1  is being finalised for rolling out late Sept - Mid Oct worldwide.

So not sure if that means that Spark/Vodafone/2 degrees etc will then need to do their thing or not.


Also Heard back from Spark, after emailing them yesterday however they had nothing to add to the debate



58 posts

Master Geek
+1 received by user: 1


  Reply # 1128433 14-Sep-2014 17:55
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I know that my ativ s is unlocked through 2degrees and would imagine that 2degrees wont have to do anything with the 8.1 update.

29 posts

Geek


Reply # 1131094 17-Sep-2014 22:39
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Spark replied today 17 Sept

Dear ******

Thank you for contacting Spark. When Windows 8.1 is rolled out you will receive an automatic update on your phone to download. I am unable to give you a time frame currently to when this will be available for the Samsung Ativ S range through Spark.


29 posts

Geek


Reply # 1143318 29-Sep-2014 10:02
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I emailed Samsung last week and the NZ Samsung rep phoned this morning.

the rollout is still scheduled for late sept to mid Oct. However there were delays due to the number of Microsoft updates further to windows phone 8.1 since its initial release.

As such I do wonder or I suspect they are going to rollout windows phone 8.1 update 1 at the same time.

Cheers

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  Reply # 1155721 15-Oct-2014 21:48
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Looks like we might finally see some action:
http://forums.wpcentral.com/samsung-ativ-s/295444-30.htm
Getting reports of a rollout to some regions with updated firmware and 8.1.1




Try Vultr using this link and get us both some credit:

 

http://www.vultr.com/?ref=7033587-3B


29 posts

Geek


Reply # 1155759 15-Oct-2014 22:54
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Re-read the posts and your right it does look promising

How are you finding GDR3? I got GDR3 via the same method you did

29 posts

Geek


Reply # 1156085 16-Oct-2014 13:25
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Further news with some reporters putting a positive spin on Samsungs speedy deployment of Phone 8.1 update 1

http://news.softpedia.com/news/Samsung-ATIV-S-Now-Receiving-Windows-Phone-8-1-Update-1-462159.shtml


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