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61 posts

Master Geek
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Topic # 151294 20-Aug-2014 14:24
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I set up my home (Desktop based - via Windows Mail/Vista O/s) email account on my Windows Phone 8. Did that so as to read my emails when absent from home - eg at bach, on holiday in NZ or overseas etc.
Seemed to work OK using some tests whilst still at home. Used home based wireless modem to connect phone and check for emails.
Thus, whilst I was able to read any emails on the phone via the account I have set up I was also able to (later) download those same emails onto my PC via Windows Mail and read/deal with them (eg reply or forward). Now that is the way I thought the set up (on my phone) would work, by default, and that my emails would not be removed from the server until and/or unless I brought them into my PC based email account. There was no option on my phone setup to take the emails off the server (or otherwise) when checking them on my phone.

Last couple of days have been at bach. Checked emails whilst there. Those on hand were shown on phone and I have read them Did not read all of the emails. On return home I checked home PC for emails. I expected to see those I had seen on my phone - both opened and read and those not even opened. However - check of home PC (via Windows Mail) revealed no emails on hand (clicked "Send/Receive"). Funny thing I thought. So, back to my phone - where (I thought) the emails resided (as they did not appear on my PC). I guessed that the emails had been taken off the server (onto my phone) and that I needed to forward them on to myself so as to get them onto my PC. Odd thing though - the emails that I had read and seen on my phone were no longer there!!

What has happened here. I don't think things should have happened this way.

Has anyone any ideas? Am I correct that the default set up on my phone should not remove the emails from the server. Is there a "tick box" I have missed in my (phone) email account set up?

I'm mystified re this. 

Any help will be appreciated.



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2656 posts

Uber Geek
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  Reply # 1112127 20-Aug-2014 15:05
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Pop3 = Download/read (on any device) unless 'save copy on server' enabled.

Imap/Exchange/Hotmail(now outlook.com exchange) = sync'd between devices with copy remaining on server while being flagged as read/not read

Find the IMAP settings for the ISP and manually set it up :)



61 posts

Master Geek
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  Reply # 1112284 20-Aug-2014 18:04
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Thanks Craig.

Yes - email setup as pop3 - obtained ex Vodafone site. My ISP is Clear.net - now taken over by Vodafone.

I shall edit the settings to an IMAP setup for incoming emails and see how that goes.



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  Reply # 1112382 20-Aug-2014 20:40
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Also Windows Mail on Win8 doesn't support POP3 AFAIK but does EAS & IMAP



61 posts

Master Geek
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  Reply # 1112557 21-Aug-2014 07:40
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Thanks Nathan.

However - pop3 is the setup instruction by Vodafone for Windows 8 phones.

Think what happened to me is an aberration of some sort. After all - the emails downloaded to my phone all disappeared. That was weird and should not have happened. Think I may have suffered a "one off" hitch.

Shall keep a watch on this issue.

Thanks for all help.

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  Reply # 1112558 21-Aug-2014 07:51
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I meant Windows not Windows Phone

The Mail app, which comes with Windows 8.1 and Windows RT 8.1, doesn't support adding email accounts that use POP

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  Reply # 1112562 21-Aug-2014 08:02
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If you want online email the best approach is to move to something like Outlook or Google and use EAS and get your own domain name.

Regular ISP mail is still focused around POP3, which is designed to be downloaded to a device. It was never intended (but there are hacks) to view it on multiple devices or stored centrally on a server. Even IMAP is a terrible solution IMHO.



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  Reply # 1114965 25-Aug-2014 10:34

ClearNet only supports IMAP if you add the Mail+ product @ $5.06/month, otherwise you may just wish to leave a copy on the server in order to access it on multiple devices.

A longer-term solution may be to set Gmail or similar up to pop your ClearNet mailbox for you.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




61 posts

Master Geek
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  Reply # 1115023 25-Aug-2014 11:41
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Thanks Steve and Nik.

Have been monitoring "performance" since the issue that set off my query. Seems OK now and that (as I said before) what happened with the missing emails was just an aberration.

My email account is set up per instructions on Vodafone site, and those instructions are to use POP3. Doubt Vodafone would advise that in error, and their advice was for several Windows Phone models.

I'm happy as now.

Thanks for various advices from all you "Geeks".

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