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dan

dan

1172 posts

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#19090 5-Feb-2008 08:38
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Does anyone know the answer to the following:

I am on On Account Mega, no Blackberry email services at this point.

When i first got the Curve, put my SIM in, the phone started up etc, but would not "connect" to the vodafone network, as would not display vodafone NZ or gprs/GPRS, however it did show the antenna bars moving. If i put my wifes prepay sim into the curve, it worked fine.

Eventually after hours on the help desk, they sent a txt to my phone, and once the txt arrived, the phone was fully working, showing Vodafone NZ and GPRS, and worked fine till yesterday

now 3 months later, this happened again. I assume the Vodafone 2G outage was the cause. My SIM worked in 3 other non bberry phones, and those other 3 sims worked fine in my blackberry, but as soon as my sim was in my blackberry, it does not work until a txt message is sent to my number, then it instantly jumps back into life until the next outage i assume

Anyone know the reasoning for this? 777 and blackberry helpdesk have no idea,




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Shash
157 posts

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  #109081 7-Feb-2008 14:38
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Most probably the carrier (Vodafone) is the issue, try getting a new sim, I have seen some weird issues like this few of the BES projects I've done. Have you tried wiping your handheld? Or check Settings>Mobile Network>Data Services is ON.

and finally call Vodafone BB support - 0800 921 021 hoping you will get a different support person!


BigDave
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  #113355 27-Feb-2008 14:57
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The text message you are most likely referring to is just a host routing update (Options>advanced options>host routing>registernow)

this prompts your device to announce itself to the network and blackberry.

If you have no BB services you may not get GPRS as opposed of gprs.




My views are mine and don't necessarily reflect that of my employer.

 
 
 
 


johnr
19282 posts

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#113357 27-Feb-2008 15:02
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Shash:

Most probably the carrier (Vodafone) is the issue, try getting a new sim, I have seen some weird issues like this few of the BES projects I've done. Have you tried wiping your handheld? Or check Settings>Mobile Network>Data Services is ON.

and finally call Vodafone BB support - 0800 921 021 hoping you will get a different support person!



The Blackberry help desk is for customers paying for Blackberry service.

BIS
BES

John

motorwayne
841 posts

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  #114920 5-Mar-2008 21:14
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The Blackberry help desk is for customers paying for Blackberry service.

BIS
BES

John



And doesn't that just say it all about Vodafone!

Cheers

Motorwayne

johnr
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#114925 5-Mar-2008 21:30
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motorwayne:


The Blackberry help desk is for customers paying for Blackberry service.

BIS
BES

John



And doesn't that just say it all about Vodafone!

Cheers

Motorwayne


I am not sure what you mean??

BigDave
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  #115316 7-Mar-2008 20:47
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Motorwayne - I think you will find the issue is that Blackberry's do not function very well if there is no associated Blackberry user plan.

This is one reason why many companies do not support the device as much as support the solution.

And quite frankly if you purchase a BB without a BB plan you have a bit of a turkey for a PDA.

Blackberry's:
  • dont have a native office document editor.
  • require a BB connection for servicebooks - Browser/PXT.




My views are mine and don't necessarily reflect that of my employer.

cokemaster
Nate wants an iphone
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  #115348 7-Mar-2008 23:24
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I agree with the posts above, the blackberry service is really critical for the smooth operation of the blackberry. It really does seem quite odd not subscribing to the blackberry service if you have a blackberry curve.

Because of that, it does mean that the handset may function strangely... its designed to work with the blackberry service.




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motorwayne
841 posts

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  #116474 13-Mar-2008 21:10
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Fully agreed! I was actually suggesting they have full customer service for paying customers, go VF!

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