Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

46 posts

+1 received by user: 1


# 208308 6-Feb-2017 15:26
Send private message

Hi all,


I love my Lumia 920, it is still mint and does everything I need it to (admittedly I also have an iPad to run most apps).


Yesterday I decided to give it a firmware reset as I'm starting a new job and thought it was a good idea to give it a 'spring clean'. I backed it up, removed all my photos, and then did the reset.


It went fine, until I got the to the part in the "out of box experience" where it asked me to sign in with my Microsoft Account. No problem, I thought, but then I got a message of "Can't connect. We can't connect at the moment. Wait for a little while and try again." This message appeared even before the screen asking for my credentials. Both 4G and Wifi are active. The date/time are correct (though apparently that's really only relevant if a login fails after entering one's credentials). I've tried skipping this step and then trying to add a Microsoft Account later from Settings, but the same error happens. I've done the reset 4 times now, I've used the Windows Device Recovery Tool and dwngraded to a lower OS version, then also checked for updates and updated the phone again. Nothing has helped and I can't of course access the Microsoft Store to get apps either.


Model: Nokia Lumia 920


Firmware: 3051.50009.1451.1014


OS: 8.10.14234.375


ISP: Spark NZ




Does anyone have any ideas on what's broken or how to get help for this? Is there a way to contact Spark or Microsoft for this sort of thing? I know the 920 is out of warranty and they probably want me to upgrade my phone to a Windows 10 device, but this seems like a very basic issue that should work fine, especially since it was all working before the reset. It's almost like the phone's firmware is trying to talk to a setup server that no longer exists (or Microsoft renamed it and forgot to put an alias onto it for older devices...).


Heeeelp? Pretty pleeeease? tongue-out

Filter this topic showing only the reply marked as answer Create new topic
1785 posts

Uber Geek
+1 received by user: 35


  # 1716171 6-Feb-2017 20:47
Send private message

Have you tried suggestions there?

46 posts

+1 received by user: 1


  # 1716287 7-Feb-2017 02:05
Send private message

Yes thanks.

I've just discovered this article and links from it to the Microsoft community answers forum:

Looks like it is far bigger issue than just my phone, which does relieve me a little.

But I do kick myself: I've had my Lumia 920 for over 4 years, never any issues, then the first time I decide to reset it I do it on the one day that basically puts it into a coma. Merde.

Fingers crossed that Microsoft can fix the server soon.


8 posts

Wannabe Geek
+1 received by user: 1

  # 1716599 7-Feb-2017 15:18
Send private message

Hi, does the phone setup the account? If it's setup then you could tap the account under email accounts, into settings, then try changing the server to:

46 posts

+1 received by user: 1


  # 1716606 7-Feb-2017 15:30
Send private message

Hi all, thanks for the assists, it looks like the Microsoft servers are back up now and I can continue the setup - phew!




Looks like it was a fairly widespread issue, it got reported on Windows Central.

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07

Techweek starting around NZ today
Posted 20-May-2019 09:52

Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00

New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30

Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11

Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23

Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11

Vodafone New Zealand sold
Posted 14-May-2019 07:25

Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25

Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39

Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25

Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13

The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41

Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06

Motorola Solutions joins local partners to deliver advanced communications network in New Zealand
Posted 30-Apr-2019 21:50

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.