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  Reply # 881306 19-Aug-2013 23:33
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MightyApe. They courier the game a day early and usually get it the next day on launch.

btw how did EBGame stuff up your order? I prefer EB for midnight launches.




Do whatever you want to do man.

  



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  Reply # 881357 20-Aug-2013 08:51
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billgates: MightyApe. They courier the game a day early and usually get it the next day on launch.

btw how did EBGame stuff up your order? I prefer EB for midnight launches.


Wasn't going to get into it but here goes (skip if not interested):

Circa 18 months ago I walk into my local EB.  I ask them if I could put a pre order down for the best GTA V version available on PS3 (didn't know what was in it at the time, but didn't matter).  Guy looks in his system and says they have different product codes and orders me the best one.  Tells me once the packages are announced they will be in touch.  A $20 deposit is required to secure it, so I pay it.

Shortly after the packages are announced I get a phone call from the store telling me that, despite very limited stock, I have secured a PS3 Collectors Edition (CE).  I am very happy.  

A while after that, I get another phone call.  This time it is a guy from their support office, and it is to advise me that my CE has been re allocated, and would I still like the standard one ?  I tell them there must be a mistake, as I have paid a deposit and have a receipt, and have had verbal confirmation.  Guy puts me on hold and comes back and tells me that the required $50 deposit has not been lodged against my order.  I explain that I was told that a $20 deposit would be sufficient, both at the time of order and that no mention was made during the follow up call - the impression I had was that everything was sorted.  He tells me to go into store to sort it out.

The next day I go into the store to question them.  They look my order up but can't find it in their system.  I explain it has been cancelled by the support office as the store misinformed me as to the required deposit.  Apparently once it is deleted in the system they have no record of it.  However, I still had the receipt so I showed it to them.  The next 30 mins was them telling me that there was nothing they could do, and that they could no longer even give me a refund.  In the end I had to call their head office and then they begrudgingly gave me back my $20 deposit.  But the was 'nothing they could do' about sourcing me a CE.

Normally I would have fought harder, but due to other commitments I really didn't/don't have the time/effort to fight it any further.  The worst thing is that if they had of told me straight away that I needed to pay a bigger deposit that would have been fine.  Or had they told me sooner that it was cancelled I could have secured one elsewhere, but now they are all sold out.

And yes, I have been to a number of midnight launches with them, but I will not any more.  I am done with them.

TL:DR - They told me I had a Collectors Edition ordered, then cancelled it because they screwed up, and now I miss out.

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  Reply # 881594 20-Aug-2013 15:28
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What made them think they could just keep the $20!

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  Reply # 881595 20-Aug-2013 15:29
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Paulthagerous:
billgates: MightyApe. They courier the game a day early and usually get it the next day on launch.

btw how did EBGame stuff up your order? I prefer EB for midnight launches.


Wasn't going to get into it but here goes (skip if not interested):

Circa 18 months ago I walk into my local EB.  I ask them if I could put a pre order down for the best GTA V version available on PS3 (didn't know what was in it at the time, but didn't matter).  Guy looks in his system and says they have different product codes and orders me the best one.  Tells me once the packages are announced they will be in touch.  A $20 deposit is required to secure it, so I pay it.

Shortly after the packages are announced I get a phone call from the store telling me that, despite very limited stock, I have secured a PS3 Collectors Edition (CE).  I am very happy.  

A while after that, I get another phone call.  This time it is a guy from their support office, and it is to advise me that my CE has been re allocated, and would I still like the standard one ?  I tell them there must be a mistake, as I have paid a deposit and have a receipt, and have had verbal confirmation.  Guy puts me on hold and comes back and tells me that the required $50 deposit has not been lodged against my order.  I explain that I was told that a $20 deposit would be sufficient, both at the time of order and that no mention was made during the follow up call - the impression I had was that everything was sorted.  He tells me to go into store to sort it out.

The next day I go into the store to question them.  They look my order up but can't find it in their system.  I explain it has been cancelled by the support office as the store misinformed me as to the required deposit.  Apparently once it is deleted in the system they have no record of it.  However, I still had the receipt so I showed it to them.  The next 30 mins was them telling me that there was nothing they could do, and that they could no longer even give me a refund.  In the end I had to call their head office and then they begrudgingly gave me back my $20 deposit.  But the was 'nothing they could do' about sourcing me a CE.

Normally I would have fought harder, but due to other commitments I really didn't/don't have the time/effort to fight it any further.  The worst thing is that if they had of told me straight away that I needed to pay a bigger deposit that would have been fine.  Or had they told me sooner that it was cancelled I could have secured one elsewhere, but now they are all sold out.

And yes, I have been to a number of midnight launches with them, but I will not any more.  I am done with them.

TL:DR - They told me I had a Collectors Edition ordered, then cancelled it because they screwed up, and now I miss out.


I feel for you man that really really sucks. I've had mixed experiences with them but nothing like that!




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  Reply # 881599 20-Aug-2013 15:35
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sdav: What made them think they could just keep the $20!


Honestly I don't know where the truth stopped and the bs began, but something along the lines of because the order/transaction was voided they couldn't bring it up to authorise a refund.  Therefore they couldn't give me money back, as the system technically didn't think they still had it.  Or something like that...



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  Reply # 881600 20-Aug-2013 15:38
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networkn:
Paulthagerous:
billgates: MightyApe. They courier the game a day early and usually get it the next day on launch.

btw how did EBGame stuff up your order? I prefer EB for midnight launches.


(snip)



I feel for you man that really really sucks. I've had mixed experiences with them but nothing like that!



In the past I had found them to be fairly good.  I can forgive people making mistakes IF they admit it and do their best to fix them.  Here, they did neither.

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  Reply # 881605 20-Aug-2013 15:48
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Paulthagerous:
networkn:
Paulthagerous:
billgates: MightyApe. They courier the game a day early and usually get it the next day on launch.

btw how did EBGame stuff up your order? I prefer EB for midnight launches.


(snip)



I feel for you man that really really sucks. I've had mixed experiences with them but nothing like that!



In the past I had found them to be fairly good.  I can forgive people making mistakes IF they admit it and do their best to fix them.  Here, they did neither.


I often find that in my own company we are very good at the big things we almost never miss something, but if something will go horribly wrong, it will happen on a tiny and simple transaction and attempts to fix it can make things worse. It then ends up being more annoying to the customer 
than if you screwed something big up, because the hassle proportional to the value of the transaction is huge. We had an issue once where a customer wanted 2 x .5m beige cat 5 cables delivered to home. We ordered them shipped direct to his house they arrived blue (Mistake by supplier), the second lot were sent out
by supplier but were sent to our office and the third lot went to the customers home but were .3m long instead. In the end I went to the supplier got the cables and delivered and installed them free of charge, but the customer though we were morons I am quite sure!




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  Reply # 881612 20-Aug-2013 15:56
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networkn: 
I often find that in my own company we are very good at the big things we almost never miss something, but if something will go horribly wrong, it will happen on a tiny and simple transaction and attempts to fix it can make things worse. It then ends up being more annoying to the customer than if you screwed something big up, because the hassle proportional to the value of the transaction is huge.
(snip)
In the end I went to the supplier got the cables and delivered and installed them free of charge, but the customer though we were morons I am quite sure!



My question would be, did you apologise to the customer when the wrong ones turned up or blame them and tell them too bad because it was their own fault?  It sounds like you did the former, which IMHO is the correct approach.  

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  Reply # 881623 20-Aug-2013 16:07
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Paulthagerous:
sdav: What made them think they could just keep the $20!


Honestly I don't know where the truth stopped and the bs began, but something along the lines of because the order/transaction was voided they couldn't bring it up to authorise a refund.  Therefore they couldn't give me money back, as the system technically didn't think they still had it.  Or something like that...


We all know things go wrong (well we should!) but they should never make their internal processes become your problem and keep you money! I hope they learn from it though...

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  Reply # 881633 20-Aug-2013 16:15
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Paulthagerous:
Circa 18 months ago I walk into my local EB.  I ask them if I could put a pre order down for the best GTA V version available on PS3


I can't believe you preordered a game 1.5 years before it was released.  

+1 for mightape, they always deliver quickly (but I'm in auckland so can get the rush same day/night deliver, which is awesome).



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  Reply # 881642 20-Aug-2013 16:25
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reven:
Paulthagerous:
Circa 18 months ago I walk into my local EB.  I ask them if I could put a pre order down for the best GTA V version available on PS3


I can't believe you preordered a game 1.5 years before it was released.  

+1 for mightape, they always deliver quickly (but I'm in auckland so can get the rush same day/night deliver, which is awesome).


Haha yeah, I was very keen.  Really liked what the GTA IV one was like so decided it was a no brainer :)

I really don't see why everyone likes MightyApe so much.  Maybe I am missing something, but here is how I see it:

1) Once you include delivery, they are more expensive!
2) They may not send it the day before, and you have to rely on the courier to actually deliver it (one of ours often leaves a 'no one home' card despite multiple people being here).
3) If anything goes wrong then it has to be sent back, whereas at a retail store you can normally get something like a game swapped out straight away
4) Once you include delivery, they are more expensive!

I realise that I have included the price thing twice, but what is the point of an on-line store that is dearer?  I guess the to your door thing is good, but for me it's not hard to get to a store.

So order is in at Noel Leeming.

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  Reply # 881643 20-Aug-2013 16:28
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sure mightyape arent the cheapest one you include delivery, however
1. you get it delivered, driving to the store usually costs money
2. they do price match
3. they have a lot of stock
4. they deliver quickly.

i only use mightyape if im too impatient to wait, most of the time I use nzgameshop.com, but thats from the UK and takes 4-8 business days to arrive.

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  Reply # 881720 20-Aug-2013 19:07
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I agree. I will generally only use MA if they have an exclusive you can't get anywhere else otherwise I much prefer being able to go and physically get the game itself. They are however pretty good with their sales but they only seem to undercut nzgameshop's standard prices by a couple of dollars. They're not a bad store by any means but I really don't get all the fuss. As for your trouble with EB though that is unbelievable, I'd be inclined to write to Fair Go myself, they messed up and in my mind should have offered you something in recompense.



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  Reply # 881743 20-Aug-2013 19:33
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Hobchild: ... As for your trouble with EB though that is unbelievable, I'd be inclined to write to Fair Go myself, they messed up and in my mind should have offered you something in recompense.


As I said before, normally I would but at the moment I don't have the time/effort to expend. More important things in life than collectable video games.

Can't believe I just said that....

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  Reply # 881934 21-Aug-2013 05:26
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Have pre-ordered from JB $99 including shipping. Going to be away the week it releases so it should be waiting for me when we return.

Also ordered Brady Game Guide from Amazon US. Had a reward gift code from Amazon which helped a lot with the overall price. I guess many would cringe at this but I like getting the last bit of juice out of games like this. And I don't use the books as a spoiler or to cheat - unless really, really stuck.

EDIT: Just found Mighty Ape have the book at a very reasonable price so cancelled Amazon and went with MA.

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