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BDFL - Memuneh
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  Reply # 1241786 18-Feb-2015 16:11
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Don't make it four pages long. Make it short and swift. Present facts, not your/our conclusions. Make short paragraphs with maximum of four sentences. 





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  Reply # 1241787 18-Feb-2015 16:16
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Sounds too long.

I bought it whenever.

It has a fault that prevents me using it as designed.

Warehouse have refused resolution.





Richard rich.ms

 
 
 
 


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  Reply # 1241788 18-Feb-2015 16:20
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freitasm: Don't make it four pages long. Make it short and swift. Present facts, not your/our conclusions. Make short paragraphs with maximum of four sentences. 



If OP was me.

"After 15 months my $700 PS4 gaming console started ejecting discs. This made games unplayable. Therefore, unfit for purpose and a serious fault.

I communicated with the retail outlet and they said it was out of warranty, and I was told to go to the manufacturer who will fix it for a charge.

I told them about the CGA but they still refused to resolve this issue without me paying the manufacturer as they again said it was outside the 12 month warranty.

I expect a $700 gaming console to be fit for gaming for more than 15 months. 

I have supporting documentation in the form of an email exchange with the retailer if this is required
"


Done.


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  Reply # 1241796 18-Feb-2015 16:33
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vexxxboy:

Basically, with the CGA , Warranties are worthless and so are extended warranties, the CGA replaces them . it's simple , to sell products in NZ companies have to abide by the CGA, it's the law, so stop arguing with them and just take it to the tribunal, you will win and they will get a slap on the wrist and the next person might get a better service.


That's not what the act or Consumer Affairs web site says if you bothered to read them.



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  Reply # 1241797 18-Feb-2015 16:34
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Once again guys, I cant thank you enough. I hope you are aren't sick of me saying Thank you, I truly do mean it.

I just gave Consumer a call, was hoping to relay the story but the advice stops at 4pm. I asked if I could Email them my story which is about 3-4 pages long, the lady on the phone said yes absolutely that is great.

I hope I don't seem like a dick going against everyone's advice, telling to make it shorter.



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  Reply # 1241798 18-Feb-2015 16:36
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AidanS:
Glassboy: 
I just read the Act, I don't see anything like the line you quote.  It does cover acceptable quality, and one of provisions is durability.  I don't see how you could make a case against Sony as they have complied with the FTA 1986 (warranty), and have a "reasonable" parts and repair service available.


Under the Consumer Guarantees Act, a serious fault is any problem where:

 

  • a reasonable consumer would not have bought the goods if they had known the nature and extent of the fault (eg you are unlikely to buy a new washing machine if you know the motor will burn out after 3 months)


I very much doubt that any review will see it as a serious fault.  It's not a failure of a component that renders the whole device inoperable.  It would be classified as a minor problem that can be repaired.

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  Reply # 1241812 18-Feb-2015 17:04
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What happens if the disk ejects mid game?

Seems serious to me. I have never even had a disk in my PS4, Xbox one or the xbox 360 so have no idea what happens in that situation.




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  Reply # 1241818 18-Feb-2015 17:08
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richms: What happens if the disk ejects mid game?

Seems serious to me. I have never even had a disk in my PS4, Xbox one or the xbox 360 so have no idea what happens in that situation.


More to that, what happens when you're installing a game from a disc and it spits out? Pretty serious if you can't install a game on a game console.
Plus, Sony didn't market it as an "all in one revolutionary home experience" like Microsoft did with the XBox One.... So it IS a game console.



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  Reply # 1241821 18-Feb-2015 17:17
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richms: What happens if the disk ejects mid game?

Seems serious to me. I have never even had a disk in my PS4, Xbox one or the xbox 360 so have no idea what happens in that situation.


That is exactly what happens.

Walking around, doing anything in any game and then all of a sudden cant move. .5-1second later the tv goes black and the disc spits out. There is no certain time it happens so I cant replicate it. I could plug my PS4 in and it wouldn't happen for 5 years or it could happen in 10 minutes, like it did on Sunday (Twice).

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  Reply # 1241822 18-Feb-2015 17:18
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richms: What happens if the disk ejects mid game?

Seems serious to me. I have never even had a disk in my PS4, Xbox one or the xbox 360 so have no idea what happens in that situation.


That's usually how the problem manifests. You are unceremoniously thrown out of your game, losing any unsaved progress. You are also unable to insert a disc again until you can resolve the situation (which for me involved powering the console down for a few minutes).

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  Reply # 1241844 18-Feb-2015 17:54
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Glassboy:
vexxxboy:

Basically, with the CGA , Warranties are worthless and so are extended warranties, the CGA replaces them . it's simple , to sell products in NZ companies have to abide by the CGA, it's the law, so stop arguing with them and just take it to the tribunal, you will win and they will get a slap on the wrist and the next person might get a better service.


That's not what the act or Consumer Affairs web site says if you bothered to read them.


i just out it into language the average person understands, with any expensive eletrical  items if it has a 12 month warranty it means bugger all because the CGA says that the item should last a lot longer, and yes i have read the whole act and i would say not many retailers have read it because i have been offered extended warranties and not once did the retailer mentioned that the CGA would also do the same thing which with the change to the act they have to do so or they can be prosecuted for breaking the law.




Common sense is not as common as you think.


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  Reply # 1241846 18-Feb-2015 18:00
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The longer the letter, the more they have a chance to pick holes in it. I have handled a good number of these over the years when appropriate and I can assure you that 2 paragraphs is more than enough. If they want more information they will ask for it. 

Don't over complicate this, it's pretty straight forward and simple.

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  Reply # 1241854 18-Feb-2015 18:14
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It's a letter going to Consumer asking for advice/help, part of why it's so long is because it has quotes etc. 

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  Reply # 1241857 18-Feb-2015 18:20
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Really interesting the low standards manufacturers, and some people, have for electrical / electronic goods nowadays. We bought a TV, a fridge, and a microwave (among other things) before we got married 18 years ago and they all still work. Wonder how people would get on with a CGA claim nowadays for TV that stopped working after, say, a mere 15 years...




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  Reply # 1241869 18-Feb-2015 18:44
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richms: What happens if the disk ejects mid game?

Seems serious to me. I have never even had a disk in my PS4, Xbox one or the xbox 360 so have no idea what happens in that situation.


Sure but if all the other features of the device work and it's caused by a stuck eject button no tribunal is going to consider it a serious fault.   Especially as the fix appears to be tighten one screw that you can get to without removing the case.

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