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  Reply # 1242505 19-Feb-2015 18:18
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Evening everyone.

I have read everyone's posts :)

The current update is...Nothing much really.

I sent Consumer an Email last night, with my letter attached, they are yet to reply.

I did however receive an email from somebody at the Warehouse who is a Customer Service "Team Leader" so it looks like it might be going closer to the top. They are going to call me tomorrow.

So yeah, basically just waiting for Consumer to get back to me + for this call tomorrow.

Will keep everyone updated.

@Glassboy

I wouldn't have bought it from the Warehouse if it was available else where. I bought a release date console and everywhere was sold out, the Warehouse was the only option and all stores were saying they will get the second batch in "Early January". So it was the Warehouse, or wait 1-2 months.

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  Reply # 1242567 19-Feb-2015 20:42
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Finch


@Glassboy

I wouldn't have bought it from the Warehouse if it was available else where. I bought a release date console and everywhere was sold out, the Warehouse was the only option and all stores were saying they will get the second batch in "Early January". So it was the Warehouse, or wait 1-2 months.


I really hope you get some action out of TWL.  They promise so much http://www.thewarehouse.co.nz/red/content/homepage/customer-services/returns-policy and in reality their behaviour is abysmal.  Oddly the staff at Warehouse Stationary couldn't be more helpful. 

 
 
 
 


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  Reply # 1242581 19-Feb-2015 20:56
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Back when the warehouse wanted to sell me as an adult gaming stuff, I bought quite a bit from them, and the only return I had to do was a 360 play and charge pack with the battery and the cable, which didnt charge properly.

No dramas at all with that when it was effectivly DOA with not charging once the charge that was in the cells was depleated out of it after a couple of days since I didnt realise it was supposed to light up when charging.

They just swapped it straight out for another one. But I have no idea how I would get on if it was after the warranty period.

But now they have made it clear they dont want me as a gaming customer, I will find how JB or PB handle the issues next time I have one.




Richard rich.ms

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  Reply # 1242666 19-Feb-2015 22:13
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richms: Back when the warehouse wanted to sell me as an adult gaming stuff,


Sorry I don't really go to the Warehouse so I'm not really familiar with when they used to sell you for adult gaming.  I'm also sure my wife wouldn't approve if I did ;-) 

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  Reply # 1242694 19-Feb-2015 23:33
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I got my gta5 for ps3 there. Then they pulled it all and only sell kids games now.




Richard rich.ms



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  Reply # 1242984 20-Feb-2015 12:05
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Alright guys.

So I got the call around 10:30am from the Customer Service Team leader, she said alright lets get this sorted. She asked what I wanted to happen, I told her in all honesty I just want a refund now. She had to make a call to somebody else and rung me back around 1 hour later saying they cannot do a refund because it was a bundle deal, however they will give me a brand new console. I accepted, I am happy with that result.

Overall she was very friendly, mentioned this isn't how we want our customers to be treated. I asked her if she thought I was right and that I was covered under the CGA, she said yes it probably shouldn't of got this far, however they judge everything on a case by case basis. She also said the $315 repair fee I was quoted seemed on the high side, and that the Warehouse/Sony probably need to evaluate the repair costs.

She said a few more things but overall she was friendly and seemed like she wanted to help. I am happy with the outcome.

I will go and get my new console tomorrow.

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  Reply # 1243032 20-Feb-2015 13:34
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Good result, pity it was so long winded. You could have skipped the email to consumer and just copied them sending it to TWH and would have saved time.


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  Reply # 1243139 20-Feb-2015 15:43
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Excellent result!

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  Reply # 1246235 25-Feb-2015 11:13
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I had the same issue with mine, it's intermittent and hasn't done it lately.  Purchased from Mighty Ape at launch.  
I received the same fob off from them about the unit being out of warranty now.

I have contacted Sony, and apparently they are sending me the screw tightening repair guide via email.

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  Reply # 1246245 25-Feb-2015 11:24
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jaidevp: I had the same issue with mine, it's intermittent and hasn't done it lately.  Purchased from Mighty Ape at launch.  
I received the same fob off from them about the unit being out of warranty now.

I have contacted Sony, and apparently they are sending me the screw tightening repair guide via email.


I'd be interested to see that. Would you mind posting it here once you get it?

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  Reply # 1246251 25-Feb-2015 11:30
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networkn: http://www.geek.com/games/how-to-save-your-ps4-from-the-auto-eject-disc-bug-1600574/


I'm aware of the existence of the screw, and note that Sony reference it when instructing how to eject a stuck disc. I was interested in reading an "official" guide specifically written for the auto eject issue, if that is what Sony is actually sending. I suspect they will probably actually be sending this, with a note stating that the reverse can be done to fix this issue.

For me, the screw didn't actually tighten at all, but giving it a few twists in what I assumed was the correct direction (based on the standard thread direction for screws) seems to have prevented this issue from recurring on my PS4.

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  Reply # 1246253 25-Feb-2015 11:33
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I wouldn't personally consider using this method to fix a unit I was having trouble with. I'd insist on sending it to be serviced free of charge so that future issues with it later on were not referred to "I'd done it wrong".

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  Reply # 1246265 25-Feb-2015 11:47
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I might hit up EB Games about mine. What happens to the games you have downloaded if you got a replacement console?

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  Reply # 1246266 25-Feb-2015 11:47
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They are not stupid like nintendo - just log in and redownload them.




Richard rich.ms

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