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1418 posts

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# 215341 23-Jun-2017 10:14
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I've noticed some problems with blu ray playback on my brand new Xbox One S.  When I put a disc in and the video starts playing, the image is corrupted in some way - it looks like it's split in thirds - and then the screen goes blank.  Sometimes the sound continues to play, sometimes not.  Controls don't seem to work and the only thing I can do is to hard reset the console.  At which point, the disc will then play fine.  I experimented a bit yesterday and found that the disc will play fine if I do a hard reset of the console before putting it in.  If I reset the console from within the dashboard it doesn't work, it has to be a hard reset every time.  

 

I made sure the console and all apps were up to date, so should be no issues there.  I quickly scanned Google for suggestions and found a forum which effectively suggested I do exactly what I'm already doing, but this doesn't sound good enough for a brand new and not-cheap product.  I don't think my expectations are too high for a new device to do what it claims to do without resorting to ham-fisted workarounds.

 

Is this a widespread problem, or is something else at play?  I did wonder if the HDMI cable was faulty, but I swapped it out and it made no difference.  It's connected to a Pioneer AV receiver, but other equipment plays fine so I don't think there's a problem there.  Which makes me think it's the Xbox, but short of taking it back and swapping it out, I can't think what else to try.


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3977 posts

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  # 1805525 23-Jun-2017 10:19
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Try plugging it straight into the TV bypassing the receiver. Try a difference disc. Try a system update of Xbox.





Do whatever you want to do man.

  



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  # 1805530 23-Jun-2017 10:28
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I tried half a dozen different discs, including one that worked fine when I first used it, and the problem was the same. All the system updates have been installed. I haven't tried plugging it straight into the tv but will give that a try.

 
 
 
 


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  # 1805544 23-Jun-2017 10:39
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Are these 4K Blu-Ray discs or 1080P Blu-Ray discs?





Do whatever you want to do man.

  



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  # 1805622 23-Jun-2017 12:35
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1080P

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