Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 85936 28-Jun-2011 13:21
Send private message

Last Thursday 23 June, I went into the Queen Street branch of Electronics Boutique. I purchased a gift for my girlfriend of Sims 3 and Sims 3 Ambitions for PC. When I got home I noticed that both disks were scratched and Ambitions had a discoloration on the data surface that looked like heat damage.

The next chance I had to go back into store was Saturday 25 June and made a complaint about the quality of the disks and wanted replacements. However I was informed that this couldn't happen because the disks 'weren't in the condition that they were sold to me in'. This also voided their 7 day return guarantee.

This was further complicated by the fact that the manager who sold me these games was 'in hospital'. I left my details so they could get into contact with me. As of ringing today 28 June I still haven't heard back and ringing the shop did not advance the issue, with reassurance that the shop staff could not act without the manager's approval, since they 'will get into trouble.'

I am aware as far as they are concerned that this does look dodgy and appears that I managed to damage the disks and want to rip them off.

At the end of the day, I was sold damaged goods and want a replacement. From now on I will demand to inspect each disk before I purchase them.

What should I do to resolve this issue?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

xpd

The Overrated Raccoons
8364 posts

Uber Geek
+1 received by user: 1104

Mod Emeritus
Trusted
Subscriber

  Reply # 486891 28-Jun-2011 14:12
Send private message

If the store isnt helping, get onto the EB Twitter account and ask for assistance, they seem to be quite happy to assist there.




XPD / Gavin / DemiseNZ

 

Home Of The Overrated Raccoons

 

 


BDFL - Memuneh
59180 posts

Uber Geek
+1 received by user: 10414

Administrator
Trusted
Geekzone
Subscriber

  Reply # 486892 28-Jun-2011 14:15
Send private message

Drop the link to this discussion to their Twitter account - you explain a lot more here than you can in a 140 characters limited tweet.




 
 
 
 


13369 posts

Uber Geek
+1 received by user: 1599


  Reply # 486918 28-Jun-2011 14:57
Send private message

QuickTony: Last Thursday 23 June, I went into the Queen Street branch of Electronics Boutique. I purchased a gift for my girlfriend of Sims 3 and Sims 3 Ambitions for PC. When I got home I noticed that both disks were scratched and Ambitions had a discoloration on the data surface that looked like heat damage.

The next chance I had to go back into store was Saturday 25 June and made a complaint about the quality of the disks and wanted replacements. However I was informed that this couldn't happen because the disks 'weren't in the condition that they were sold to me in'. This also voided their 7 day return guarantee.

This was further complicated by the fact that the manager who sold me these games was 'in hospital'. I left my details so they could get into contact with me. As of ringing today 28 June I still haven't heard back and ringing the shop did not advance the issue, with reassurance that the shop staff could not act without the manager's approval, since they 'will get into trouble.'

I am aware as far as they are concerned that this does look dodgy and appears that I managed to damage the disks and want to rip them off.

At the end of the day, I was sold damaged goods and want a replacement. From now on I will demand to inspect each disk before I purchase them.


What should I do to resolve this issue?


 

Sounds like your disk could be delaminating to cause that problem. I have had some disks do that, and dealing with shops to switch them can be difficult. Were the boxes orginally sealed , or do they keep their disks seperately in drawers, where they are subject to scratching.

Basically you have purchased the license to use the software, so the physical disks themselves have very little cost, so they should just switch them. 



4 posts

Wannabe Geek


  Reply # 486920 28-Jun-2011 15:00
Send private message

The disks were separate and the boxes opened.

13369 posts

Uber Geek
+1 received by user: 1599


  Reply # 486924 28-Jun-2011 15:04
Send private message

QuickTony: The disks were separate and the boxes opened.


 

In that case it shouldn't be a problem getting them switched. I have had many scratched disks in the past when they have been stored this way, although they now usually get you to check them when purchasing them. 



4 posts

Wannabe Geek


  Reply # 486956 28-Jun-2011 15:37
Send private message

Got into contact with EB on Twitter and just received a call from the store saying that they can swap the disks.

Thanks for all your help.

I'm glad that I got this sorted but I will be checking the quality of all disks I buy in store to make sure that this doesn't happen again!

2776 posts

Uber Geek
+1 received by user: 119


  Reply # 486977 28-Jun-2011 16:15
Send private message

As a general rule, EB's new prices are far higher than most other stores (in particular, DSE, JB HiFi & The Warehouse) and their 2nd-hand prices (particularly on anything released in the past 6 months) are often only marginally cheaper than you can find new copies for by shopping around. I've found the only time they're worthwhile is if you're looking for something particularly old in one of their saels bins that you can't find on TradeMe.

Good to hear you got a result out of them though.




2535 posts

Uber Geek
+1 received by user: 543

Trusted

  Reply # 486988 28-Jun-2011 16:26
Send private message

stevenz: As a general rule, EB's new prices are far higher than most other stores (in particular, DSE, JB HiFi & The Warehouse) and their 2nd-hand prices (particularly on anything released in the past 6 months) are often only marginally cheaper than you can find new copies for by shopping around.


In some cases their 2nd-hand prices are more expensive than other retailers are selling the same game new.

If you want great prices, combined with excellent service and the luxury of shopping from home, I highly recommend Mighty Ape. They also have frequent sales on games across all platforms. 

2776 posts

Uber Geek
+1 received by user: 119


  Reply # 487015 28-Jun-2011 16:51
Send private message

dclegg:
stevenz: As a general rule, EB's new prices are far higher than most other stores (in particular, DSE, JB HiFi & The Warehouse) and their 2nd-hand prices (particularly on anything released in the past 6 months) are often only marginally cheaper than you can find new copies for by shopping around.


In some cases their 2nd-hand prices are more expensive than other retailers are selling the same game new.

If you want great prices, combined with excellent service and the luxury of shopping from home, I highly recommend Mighty Ape. They also have frequent sales on games across all platforms. 


I usually compare JB HiFi & DSE. Much to my surprise DSE often seem to have the cheapest standard prices. JB tends to have better "specials" though.

I've used Mighty Ape a lot over the years though and their service is excellent. Local stores are finally starting to beat them on price though.




1353 posts

Uber Geek
+1 received by user: 15


  Reply # 487031 28-Jun-2011 17:34
Send private message

I stop using my local EB about 4 years ago now. Not because of the prices, purely because their customer service was shocking.

They always made it seem like their shop was really something special and the customer should be greatful for being aloud to shop there.

All the staff their always seemed to be looking down their noses at the customers so haven't been back since.

Will say that Mighty ape is usually the cheapest closely followed by DSE. Not sure about JD HI as i haven't bought games from there.

52 posts

Master Geek


  Reply # 487160 28-Jun-2011 21:45
Send private message

Don't forget guys, everyone price matches!

1413 posts

Uber Geek
+1 received by user: 11


  Reply # 487184 28-Jun-2011 22:23
Send private message

i stopped using EB games about 4 yrs ago too, poor service, workers are only concerned about the games they play. eg : "hows battlefield looking man? what about cod?" reply : "buy torchlight man, long gameplay....blah blah"

so i left the store. also they sold me borderlands R18 when i was 17 .... lol... funny enough i went home and the disc was used, so i returned it and got a new one.

now i shop online or at DSE for games.




gz ftw


2535 posts

Uber Geek
+1 received by user: 543

Trusted

  Reply # 487244 29-Jun-2011 08:46
Send private message

jonofan: Don't forget guys, everyone price matches!


Thats not necessarily true. The last time I tried to get JB HiFi to price match a game for me, they said they no longer do that. And The Warehouse refused to price match because I didn't have a flyer from the store who was selling it cheaper, even though I had a timestamped photo taken 10 minutes prior clearly showing the game being sold at the cheaper (by $30) price, with store branding clearly visible.

52 posts

Master Geek


  Reply # 487259 29-Jun-2011 09:12
Send private message

dclegg:
jonofan: Don't forget guys, everyone price matches!


Thats not necessarily true. The last time I tried to get JB HiFi to price match a game for me, they said they no longer do that. And The Warehouse refused to price match because I didn't have a flyer from the store who was selling it cheaper, even though I had a timestamped photo taken 10 minutes prior clearly showing the game being sold at the cheaper (by $30) price, with store branding clearly visible.


Stink, hope you bought the cheaper one! 

I always buy Mighty Ape now days, they usually beat any cheaper price for me by $2-3. EB games price matches as well, I've had them ring DSE and ask for a price on a game and match it for me.

2535 posts

Uber Geek
+1 received by user: 543

Trusted

  Reply # 487261 29-Jun-2011 09:18
Send private message

jonofan: 

Stink, hope you bought the cheaper one! 


If only it was that simple :-)

I had some Warehouse and JB Hifi vouchers to spend, so the reluctance of either store to price match meant I had to change the game I intended to purchase, so I could get one that fit the budget.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.