Harvey Norman - lies, deceit, dishonest sales staff. (But DSE=Win!).

Forums › Gaming › Harvey Norman - lies, deceit, dishonest sales staff. (But DSE=Win!).

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PassiveFever81

365 posts

Ultimate Geek

#513901 30-Aug-2011 12:48

I bought a Wii in 2008, played it endlessly some days and the thing barely warmed up, only slightly warm air coming out of the fan vent and there was a good amount of air flow, that lady is telling you BS to make more money on her sale.

alasta

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#513902 30-Aug-2011 12:56

Personally I don't bother with big box retailers at all if I can avoid them. In your case the bad experience was with Harvey Norman, but there are just as many horror stories about all the others.

mattwnz

16458 posts

Uber Geek

#513908 30-Aug-2011 13:18

brandonruscoe: I bought a Wii in 2008, played it endlessly some days and the thing barely warmed up, only slightly warm air coming out of the fan vent and there was a good amount of air flow, that lady is telling you BS to make more money on her sale.

It sounds like she was either referring to the xbox or ps3.

mattwnz

16458 posts

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#513910 30-Aug-2011 13:21

NonprayingMantis: I believe that if a defect is pointed out prior to purchase, then that defect will not be covered by the CGA or even any warranty. So actually by saying that these models overheat she has actually just excluded that issue from the very warranty coverage she was trying to sell you. Sounds bizarre doesn?t it?

?If a defect was pointed out to you before you bought the good, then it doesn't count towards making it unacceptable.?
http://www.consumer.org.nz/reports/consumer-guarantees-act/the-guarantees

I think that clause applies more to shop soiled or second hand goods, where it may have got damaged or scratched. As under the CGA goods must be free from minor defects, which contradicts that statement. But in this case they would actually need to provide it in writing that the goods have a known fault, as otherwise what the staff member said is just hearsay.

antoniosk

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#513922 30-Aug-2011 13:49

tonyhughes:
robjg63: Your call if you want to complain about her. You probably should at least to HN. Fairgo and Target etc have already done the 'be carefull about extended warrantty things though' - Cant see what you would gain going to them.

tonyhughes: and probably ping Fair Go and Campbell (not looking for a big thing out of this, but useful for them if they are already investigating these sorts of things).

As above, not looking to gain anything, but they need to be held to account for this kind of carryon, as I'm sure people who arent savvy would purchase the warranty for fear of the item developing the imaginary fault that that salesperson told them "they all have" that supposedly is not covered by the manufacturers warranty.

So after all that, have the boys gotten anywhere near the kinect, or is dad still 'checking it works'?

________

Antonios K

SteveON

1917 posts

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#513938 30-Aug-2011 14:38

I JUST purchased a laptop from them, was supposed to be $1499 with 30% off ended up around $1050... But get the box home and find out that the RRP is $1199. So pissed off right now going to go to the Porirua store, waste of 2 hours!

nakedmolerat

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#514028 30-Aug-2011 18:11

SteveON: I JUST purchased a laptop from them, was supposed to be $1499 with 30% off ended up around $1050... But get the box home and find out that the RRP is $1199. So pissed off right now going to go to the Porirua store, waste of 2 hours!

spot on! i am soooo happy for you

mattwnz

16458 posts

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#514033 30-Aug-2011 18:21

SteveON: I JUST purchased a laptop from them, was supposed to be $1499 with 30% off ended up around $1050... But get the box home and find out that the RRP is $1199. So pissed off right now going to go to the Porirua store, waste of 2 hours!

That would be gutting, but I guess you did save $150, which is still 10% ish
Was 1199 the lowest price it was on pricespy, or was that the actual RRP the manufacturers provide? Or was that the white label price on the box. Retailers can price above the RRP if they want, and I see it happen a lot. Many other retailers who regularly have these huge discount sales often price will above the RRP, and the sale then brings the price closer to the RRP price. Kiwis love to get a bargain, and the impression you are getting a good deal is a big reason why many people buy something they probably don't even need.

insane

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#514126 30-Aug-2011 22:16

Back when I worked for DSE we had a steady trail of dissatisfied Harvey Norman customers looking to crack their wallets out, with the majority of them citing issues with warranty claims.

The classic one I've found is when you go to return an item which cannot be repaired and/or or is no longer made, Sales person offers a new cheaper model as a one-for-one swap without offering the balance in vouchers or cash.

It's sad but if you make enough noise at the counter or a big enough scene they usually buckle by the time a manager is called as too many people have witnessed an injustice while waiting to pay. I have no shame in getting what's owed to me.

jen1001

195 posts

Master Geek

#514138 30-Aug-2011 22:40

Dunnersfella: If you got the sales persons name, ping the Twitter feed for Harvey Norman, or contact them via their website. A mate told me that it goes DIRECTLY to the head of HN NZ...

+ 1 to that. That's what I did last year after going to HN enquiring about an external HDD and came across rude/lazy staff who ended up telling me to go to Noel Leeming to buy it (?!?!). Tweeting worked in my favour too

Ramjet007

287 posts

Ultimate Geek

#514173 31-Aug-2011 06:28

Last couple of time's i have been to HN (glenfield) i have been ignored. They use to be really good, not any more.

They wont begging any more of my money. Appliance Shed have helpful staff.

Skolink

1081 posts

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#514373 31-Aug-2011 11:53

Harvey Norman's sister company Norman Ross have dodgy pricing practices too. I bought an expensive vacuum cleaner there that I was told was 'on special'. However afterwards I discovered that I paid $3 more than the standard everyday price at Harvey Norman.
"We'll treat you right" - yeah right.
Entirely my own fault for not shopping around, but most appliance retailers (including HN) were shut due to earthquake damage (or did not sell the make and model I wanted).

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