Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

Topic # 111475 4-Nov-2012 21:56
Send private message

I've been having problems with basic skype video calls with parties living in Asia.

I can see and hear the feed coming in fine, but the outgoing feed is unusable for the party overseas.

I am told that the voice feed is constantly breaking up and is unintelligible.

I am running a Draytek 2710Vn at home with open Vfx.

I don't know if I can somehow finetune the Qos settings for skype.

Troubleshooting attempts thus far:

My connection via ADLS is decent and probably fairly standard although Ping could be better:


Things to try:

  • Disable VOIP (if possible) during skype calls?
  • Mess around with Qos settings
  • Portforwarding etc
  • Upgrade to VDSL (too expensive for us)

Any help/suggestions would be greatly appreciated

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 711936 4-Nov-2012 22:04
Send private message

You should be doing a speedtest to the country you are making the skype call to not the same country you live in

4307 posts

Uber Geek
+1 received by user: 799

Trusted

  Reply # 711938 4-Nov-2012 22:09
Send private message

which country in Asia?





 
 
 
 


gzt

8698 posts

Uber Geek
+1 received by user: 1112


  Reply # 711958 4-Nov-2012 23:17
Send private message

Does it change if you disable outgoing video completely or still horrible?



393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

  Reply # 712009 5-Nov-2012 08:13
Send private message

johnr: You should be doing a speedtest to the country you are making the skype call to not the same country you live in


Thanks for that suggestion, didn't even know you could/should.

This just done at home:



This just done at work on a supposedly commercial plan:



393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

  Reply # 712010 5-Nov-2012 08:14
Send private message

nakedmolerat: which country in Asia?


Japan



393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

  Reply # 712012 5-Nov-2012 08:17
Send private message

gzt: Does it change if you disable outgoing video completely or still horrible?


It's better without video somewhat. Am I just kidding myself that my bandwidth is sufficient for even basic SD skype video?

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 712015 5-Nov-2012 08:27
Send private message

I was in Japan about 6 weeks ago and had no issues doing a Skype call back to NZ to my parents



393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

  Reply # 712016 5-Nov-2012 08:33
Send private message

johnr: I was in Japan about 6 weeks ago and had no issues doing a Skype call back to NZ to my parents


So any ideas what it could be then? assuming your parents are on a standard residential connection like me. Is there anyway I can test the stability of my connection?

24994 posts

Uber Geek
+1 received by user: 4880

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 712017 5-Nov-2012 08:34
Send private message

Can you make a Skype video call to somebody in NZ OK?



393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

  Reply # 712034 5-Nov-2012 09:01
Send private message

sbiddle: Can you make a Skype video call to somebody in NZ OK?


Actually I just checked with my wife and she says even NZ based skype calling is poor.



393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

  Reply # 712035 5-Nov-2012 09:03
Send private message

I just remembered that we have a wireless IP camera that is always on and connected, but is never really connected to or operated.

24994 posts

Uber Geek
+1 received by user: 4880

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 712052 5-Nov-2012 09:29
Send private message

Do you have something sucking your upstream bandwidth in the background? The issue could also be your PC performance, it's not something old that doesn't meet the specs for Skype is it?

gzt

8698 posts

Uber Geek
+1 received by user: 1112


  Reply # 712081 5-Nov-2012 10:01
Send private message

Is the problem on your work account or your home account?

What is your exact model of computer / specs of computer?



393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

  Reply # 712142 5-Nov-2012 11:31
Send private message

sbiddle: Do you have something sucking your upstream bandwidth in the background? The issue could also be your PC performance, it's not something old that doesn't meet the specs for Skype is it?


I do have several unattended wireless devices being:

1 X wireless IP camera
1 X squeezebox classic
1 x squeezebox boom

The squeezeboxes are used within the home network to stream audio internally only, and when not used are "asleep".

I don't have any applications such as icloud backups etc running.

The PC's we use at home aren't the newest, but both sport intel core 2 duo 2.53 CPUs with 4gb ram (1 x HP Pavilion, 1 x Macbook Pro). I have a higher end quad core gaming laptop that I could try out - which I will test and report back later.

Skype via Samsung Galaxy SIII last night was equally atrocious to Japan.



393 posts

Ultimate Geek
+1 received by user: 21

Subscriber

  Reply # 712145 5-Nov-2012 11:34
Send private message

gzt: Is the problem on your work account or your home account?

What is your exact model of computer / specs of computer?


No the problem is at home only, I was just putting up work specs for comparison. Don't use skype at work.

PCs: Macbook Pro (circa late 2009) Intel 2.53, 4gb ram
Samsung SIII phone.
Ipad 2

Ran the macbook and later the SIII two nights ago when I was trying to troubleshoot. Then when back to the Macbook (running Win 7) when restricting the skype video upload specs to absolute minimum via third party app.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NotPetya ransomware attack, New Zealand view
Posted 28-Jun-2017 15:07


Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.