Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 

gzt

9150 posts

Uber Geek
+1 received by user: 1290


  Reply # 712153 5-Nov-2012 11:41
Send private message

So you are connecting over wireless?

Any difference when you use macbook with a standard ethernet cable connection?



426 posts

Ultimate Geek
+1 received by user: 25


  Reply # 712160 5-Nov-2012 11:50
Send private message

gzt: So you are connecting over wireless?

Any difference when you use macbook with a standard ethernet cable connection?


No noticeable difference.

 
 
 
 


gzt

9150 posts

Uber Geek
+1 received by user: 1290


  Reply # 712185 5-Nov-2012 12:39
Send private message

Same (latest) version of Skype on both ends?

Help > check for upgrade or something like that.

Does not usually make difference but - imho version differences can bite now and then.



426 posts

Ultimate Geek
+1 received by user: 25


  Reply # 712410 5-Nov-2012 16:58
Send private message

gzt: Same (latest) version of Skype on both ends?

Help > check for upgrade or something like that.

Does not usually make difference but - imho version differences can bite now and then.


Well the device at the other end is often a tablet of some sort so unsure about that.

Now that I think about it I have also noticed webpages not loading on my PC, load page/link page stays blank and continues to load, reload the new page/link in a new firefox tab which loads instantly while first attempt is still blank.



Suspect underlying issue is a general connection issue, will have to get Xnet to monitor the line to see what's going on with the connection generally.

1 post

Wannabe Geek


  Reply # 715692 12-Nov-2012 11:04
Send private message

You can hear them perfectly because your download speed can cope with what they're uploading to you, they can't hear you properly because your upload speed is too slow to keep up with the amount of data you're sending at once. - I'm assuming that it's only video calls that your having trouble with. 

You need a minimum speed of 128kbps for the other end of the Skype call to hear and see you clearly. 

 

Reference: https://support.skype.com/en/faq/FA1417/how-much-bandwidth-does-skype-need



426 posts

Ultimate Geek
+1 received by user: 25


  Reply # 720001 20-Nov-2012 11:30
Send private message

Original: You can hear them perfectly because your download speed can cope with what they're uploading to you, they can't hear you properly because your upload speed is too slow to keep up with the amount of data you're sending at once. - I'm assuming that it's only video calls that your having trouble with. 

You need a minimum speed of 128kbps for the other end of the Skype call to hear and see you clearly. 

 

Reference: https://support.skype.com/en/faq/FA1417/how-much-bandwidth-does-skype-need


Yes I understand that thanks.

My speed tests show that I have around 0.70 Mb/s (716.8 Kbps) upload to Japan, so theoretically I should have more than enough bandwidth.



gzt

9150 posts

Uber Geek
+1 received by user: 1290


  Reply # 720012 20-Nov-2012 11:50
Send private message

Hatch:Now that I think about it I have also noticed webpages not loading on my PC, load page/link page stays blank and continues to load, reload the new page/link in a new firefox tab which loads instantly while first attempt is still blank.


Hatch:Suspect underlying issue is a general connection issue, will have to get Xnet to monitor the line to see what's going on with the connection generally.


Did you get any result from that?

Btw, what is your router/modem setup?

I had a problem with similar symptoms years ago, never did pinpoint it exactly. Got a new modem/router and the problem was gone.

6432 posts

Uber Geek
+1 received by user: 1567


  Reply # 720017 20-Nov-2012 12:00
Send private message

we used to use a cheapo Webcam/mic that came with the computer and always assumed that when people compaind about poor quality and audio video it was the broadband connection.

upgraded my webcam and suddenly people reporting crystal clear video and audio.

what webcam/mic setup do you use?



426 posts

Ultimate Geek
+1 received by user: 25


  Reply # 724574 29-Nov-2012 10:54
Send private message

gzt:
Hatch:Now that I think about it I have also noticed webpages not loading on my PC, load page/link page stays blank and continues to load, reload the new page/link in a new firefox tab which loads instantly while first attempt is still blank.


Hatch:Suspect underlying issue is a general connection issue, will have to get Xnet to monitor the line to see what's going on with the connection generally.


Did you get any result from that?

Btw, what is your router/modem setup?

I had a problem with similar symptoms years ago, never did pinpoint it exactly. Got a new modem/router and the problem was gone.


No it was never resolved.

I use a Draytek 2710VN at home which I choose specifically for its stability and quality.



426 posts

Ultimate Geek
+1 received by user: 25


  Reply # 724576 29-Nov-2012 10:56
Send private message

NonprayingMantis: we used to use a cheapo Webcam/mic that came with the computer and always assumed that when people compaind about poor quality and audio video it was the broadband connection.

upgraded my webcam and suddenly people reporting crystal clear video and audio.

what webcam/mic setup do you use?


Our issue wasn't so much the quality of the call, rather than the call itself was broken up if that makes sense.
We used a number of different devices, tablets, phones, laptops etc and all with the same result via wireless and via ethernet.

gzt

9150 posts

Uber Geek
+1 received by user: 1290


  Reply # 724581 29-Nov-2012 11:09
Send private message

Hatch:
gzt:
Hatch:Now that I think about it I have also noticed webpages not loading on my PC, load page/link page stays blank and continues to load, reload the new page/link in a new firefox tab which loads instantly while first attempt is still blank.


Hatch:Suspect underlying issue is a general connection issue, will have to get Xnet to monitor the line to see what's going on with the connection generally.


Did you get any result from that?

Btw, what is your router/modem setup?

I had a problem with similar symptoms years ago, never did pinpoint it exactly. Got a new modem/router and the problem was gone.


No it was never resolved.

I use a Draytek 2710VN at home which I choose specifically for its stability and quality.


My router was also very well behaved until the fault occurred. I persevered with settings and head scratching for too long - and then swapped it out for a free one - problem solved instantly.

I cannot say that is your problem, just one experience of similar symptoms.

Also consider trying a call from a different location at a similar time with a different ISP and same ISP.



426 posts

Ultimate Geek
+1 received by user: 25


  Reply # 724586 29-Nov-2012 11:11
Send private message

Thanks for all the suggestions and feedback but I have decided to jump ship to Snap VDSL. Hopefully we will even get enough upload bandwidth for Skype HD.


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.