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9 posts

Wannabe Geek


Topic # 112004 22-Nov-2012 14:09
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Hi, been a customer for sometime and have noticed a massive dedegration in call quality and usability this year.  WorldXchange helpdesk point the finger at congestion and we’ve downgraded our codec, but trying to make or receive any call during the evenings (like when we’re actually at home) is a true waste of breath.

 

Any suggestions?

 

I know a guy in Telecom who wants our business and despite the separation actually should be able to pull strings with Chorus if required.

 

Happy to remain a loyal customer, but ONLY if I can have a usable product.

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334 posts

Ultimate Geek
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WorldxChange

  Reply # 721336 22-Nov-2012 14:24
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I can confirm these issues are 110% related to local congestion at your exchange/cabinet.  

I'll have a word to our Service Delivery Manager at Chorus however the Service Specifications around UBA/BUBA are fairly low ; 

__________________
Throughput 99.9% probability of providing to any provisioned End User a minimum uplink and downlink average throughput of 32kbps during any 15 minute period on demand

Mean one-way packet delay - <1 sec

One-way packet delay variation - Unspecified

On-way packet loss ration - Unspecified
__________________
Unfortunately this means we don't have much leverage when applying pressure to fix it. 








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