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Topic # 138173 23-Dec-2013 11:14
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Hello,

I went to setup my wife's phone to check for email and all went well until I had a situation where the phone had connected to the mailbox (via our WiFi at home) and then I opened up the mail client on the desktop PC (via the same Internet connection at home); it failed with a message saying that another device already was connected to the mailbox. 

The only way I could get this to work was by setting up the phone to 'fetch' - in essence only connecting to the mailbox when the email client on the phone is opened. 
While this works, it means that the phone will not get notifications of emails that have been received, until the mailbox is opened - which seems a little dumb. 

Is there a better way around this that I have been too blind to see?

Cheers
Troy

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  Reply # 956566 23-Dec-2013 13:46
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E3xtc: Yeah we are just using POP.
We wanted the computer to be the master device, so that when the computer connects it downloads all the emails. The phone was just an easy device to use effectively as a notification device; as we don't (at the moment) have a laptop/tablet/etc. So the phone is not setup to remove the emails from the server, but the computer will.



You probably want to switch to IMAP.

 

 

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  Reply # 956647 23-Dec-2013 17:34
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Use POP for the main computer that you want to check and receive the email from.

Set up IMAP on any other mobile devices

If you set the main computer to remove mail from the server when it is either deleted, or moved from the inbox, then it will remain visible to other clients when they connect via IMAP.

The IMAP clients should then be able to either use fetch or push.

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