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518 posts

Ultimate Geek
+1 received by user: 76

Topic # 141065 28-Feb-2014 12:53
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Wow - just tried to call WXC to get some feedback on a ticket I logged earlier today and the place has been evacuated...exciting times...hope it's not too dramatic....:)

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Fully Operational
3342 posts

Uber Geek
+1 received by user: 1087


  Reply # 996328 28-Feb-2014 12:56
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Probably a fire drill, here's hoping :)

266 posts

Ultimate Geek
+1 received by user: 26

  Reply # 996330 28-Feb-2014 12:56
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Hi, thank you for your concern but everyone is good. It's just a drill.

Phones should be manned again within the next 10 minutes or so :)


BDFL - Memuneh
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Uber Geek
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  Reply # 996351 28-Feb-2014 13:27
4 people support this post
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4373 posts

Uber Geek
+1 received by user: 1229

  Reply # 996520 28-Feb-2014 16:48
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freitasm: Evidence that when you call WxC you get real people...

Did that yesterday, a real person answered after 1 or 2 rings, and was able to answer my query without consulting their manager, or reading from a script! Well done!

3267 posts

Uber Geek
+1 received by user: 77


  Reply # 996657 28-Feb-2014 20:35
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Was like that since the day we signed up many years ago. There was a short time they had issues during the Torrent plan, but otherwise always great, fast response. Nice, refreshing company to deal with.

You can never have enough Volvos!


273 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1004255 12-Mar-2014 14:13
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I think once I had to spend about two minutes on hold.

WxC support is so good that I dread having to contact any other ISP.

1 post

Wannabe Geek

  Reply # 1016090 31-Mar-2014 16:37
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Rang today about a minor enquiry and someone answered instantly. Was a lil thrown back and paused for a couple seconds. The help provided worked a treat as well. 

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