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  Reply # 487685 30-Jun-2011 09:21
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Hi,

Any update on this?

Cheers,
Daniel.

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  Reply # 488362 1-Jul-2011 17:38
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Sorry Daniel,

Been a little bit slack with this, the issue isn't our's unfortunatly as the devices shipped to the retail market have nothing to do with WxC apart from the fact that we support them, I have been waiting to catch up with our local Cisco guys and discussed this wit them this morning, they are going to do a follow up for us and see what the options are here.

Regards
Phil Moore







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  Reply # 489077 4-Jul-2011 10:41
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maverick: Sorry Daniel,

Been a little bit slack with this, the issue isn't our's unfortunatly as the devices shipped to the retail market have nothing to do with WxC apart from the fact that we support them, I have been waiting to catch up with our local Cisco guys and discussed this wit them this morning, they are going to do a follow up for us and see what the options are here.

Regards
Phil Moore



Thanks for that, will look forward to their response.

I've heard some reports of other people having the same issue, but, it's hard for me to tell how widespread this issue is. It seems strange to me that I can't find lots of reports of this issue, which, I would have expected given the age of this router, perhaps other people don't check for open ports?

It's a bit of a shame that Cisco has been so quick to pass the buck back to the ISP for support in markets where the ISP was not involved and it was a retail product. I'm glad that I'm with a ISP that has such good service and a close releationship with Cisco, as, I'm sure that they will be more responsive to your questions than some lone user at the end of the world (from their perspective).

Thanks,
Daniel.



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  Reply # 490189 6-Jul-2011 18:12
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Update: Cisco are looking at this and hopefully we will have an answer shortly, can you send me your MAC address they are interested in how this got in the retail supply chain,




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  Reply # 496214 21-Jul-2011 12:41
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update: sorry about the delay been waiting on our friends at Cisco to get to the bottom of this, basically it's going to be a bit of a major these boxes should not have been sold through the channel they were, Cisco are looking at options to resolve this but it's complicated for a number of reasons which I won't go into here, so sorry don't have an answer yet but Cisco are looking at it.




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  Reply # 496216 21-Jul-2011 12:43
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Also can any of you that see this issue tell me where your device was purchased and what type of packaging it came in ?




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  Reply # 496749 22-Jul-2011 14:47
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maverick: update: sorry about the delay been waiting on our friends at Cisco to get to the bottom of this, basically it's going to be a bit of a major these boxes should not have been sold through the channel they were,


Cool, thanks for that.

maverick:  Cisco are looking at options to resolve this but it's complicated for a number of reasons which I won't go into here


Happy for them to replace it with a SRP527 or a SRP521 if it's easier for them :-)

Thanks for following up with this, looking forward to what Cisco decide.

Daniel.


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  Reply # 500856 2-Aug-2011 15:40
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Hi Guys,

I have an answer from Cisco, they looked at a number of options and they have given me details for resolving this, nothing to special but I will not post it here so for anyone interested please PM me with an email address and I will send you the details.





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  Reply # 501192 3-Aug-2011 09:42
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maverick: Hi Guys,

I have an answer from Cisco, they looked at a number of options and they have given me details for resolving this, nothing to special but I will not post it here so for anyone interested please PM me with an email address and I will send you the details.



All sorted now, thanks to everyone involved.

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  Reply # 501305 3-Aug-2011 13:19
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Good to hear,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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