Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


IB4



13 posts

Geek


Topic # 88644 19-Aug-2011 23:23
Send private message

I called sales today and requested a change from provisioned VFX to Asterisk. Now my phone is failing to register and MyVFX/Viewbill logins no longer work. Is this the normal process? I'm waiting for new credentials via e-mail, but would have preferred to have the Asterisk setup in place BEFORE the old provisioning was clobbered. I am starting to suspect that something has been mucked up here!

Create new topic
3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 509270 20-Aug-2011 07:01
Send private message

Sorry Paul not mucked I assure you ... :), if you change to Open VFX the old configs have to be cancelled at the same time the new ones are generated, you can not have the same number running across 2 configs at the same time other wise you could have 2 boxes set up with thye same details conflicting, you should have have rxed the email as soon as it was moved to OpenVFX, this is auto generated and sent to the contact email address as soon as the config is changed,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 509271 20-Aug-2011 07:09
Send private message

I will add I found the email it was sent at 3:51 pm yesterday

the email we sent it to was Paul.A2FD@xxxxxxxxxx sound right ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 
 
 
 


IB4



13 posts

Geek


  Reply # 509277 20-Aug-2011 08:26
Send private message

Oh good! That email address doesn't exist any more. My apologies for not supplying the new one effectively. I did give my new address when I called the help line, but it must have got lost in all the excitement, so I have emailed them requesting the new credentials. Hopefully that will work! My cunning plan was to log in to MyVFX and forward to a mobile, but MyVFX doesn't work either just now, which made me suspect that the whole account had been accidentally closed. Will I eventually get MyVFX back again?

cisconz
1162 posts

Uber Geek
+1 received by user: 76

Trusted
Subscriber

  Reply # 509580 21-Aug-2011 12:42
Send private message

IB4: Oh good! That email address doesn't exist any more. My apologies for not supplying the new one effectively. I did give my new address when I called the help line, but it must have got lost in all the excitement, so I have emailed them requesting the new credentials. Hopefully that will work! My cunning plan was to log in to MyVFX and forward to a mobile, but MyVFX doesn't work either just now, which made me suspect that the whole account had been accidentally closed. Will I eventually get MyVFX back again?

The MyVFX is integrated into the whole account so when your account is resetup as openvfx it resets your MyVFX credentials. I promise you will get MyVFX back once you get your email copy.




Hmmmm

59 posts

Master Geek

Trusted

  Reply # 509835 22-Aug-2011 10:30
Send private message

IB4: Oh good! That email address doesn't exist any more. My apologies for not supplying the new one effectively. I did give my new address when I called the help line, but it must have got lost in all the excitement, so I have emailed them requesting the new credentials. Hopefully that will work! My cunning plan was to log in to MyVFX and forward to a mobile, but MyVFX doesn't work either just now, which made me suspect that the whole account had been accidentally closed. Will I eventually get MyVFX back again?


You should now have the email with the details in as I got to the bottom of it this morning. :)

IB4



13 posts

Geek


  Reply # 510851 23-Aug-2011 20:54
Send private message

Our phone is back up and running now - many thanks for the advice & assistance.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.