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# 109428 19-Sep-2012 14:44
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Hi,

I have a problem with a site. They cannot connect to the proxy server. I changed the MTU value on one user PC still it didnt work. Can anyone please help me in resolving this problem.

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  # 688201 19-Sep-2012 14:53
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What site?

Can you do a trace route to the site?

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  # 688208 19-Sep-2012 15:03
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Lol what? We need far more details please. Network design, what site you are trying to connect to etc. are all important. Considering you require a proxy server I imagine this is realtively complex. I highly doubt the MTU will affect this.




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  # 688225 19-Sep-2012 15:19
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kmenon1712: Hi,

I have a problem with a site. They cannot connect to the proxy server. I changed the MTU value on one user PC still it didnt work. Can anyone please help me in resolving this problem.


As said, a bit more information is needed. Are the server and proxy in the same network? If not, how are they linked? What ISP? Are you using correct DNS? 

Who are "they" in "They cannot connect to the proxy server"? A web site server or a customer site (as in office, location)?








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  # 689548 21-Sep-2012 17:10
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Hi,

Sorry for not giving complete info.

The site is a small office. The proxy server is outside the site and is managed by a different team. Now for redundancy there are more than 1 proxy servers. The users on site can connect to one proxy server but cannot connect to the other two. Firewall on site is pix. But users on other site can connect to all three proxy servers.

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  # 689558 21-Sep-2012 17:50
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It sounds to me that you need to talk to the other team managing the proxy to make sure a firewall is not blocking access from the "small office A". also make sure the people in "small office A" has the correct IP address for the proxy, and the correct configuration, including username and password for authentication.







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  # 690292 23-Sep-2012 21:11
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Thanks Everyone! The site hosting the proxy doesnt block anything. Servers on the less user site can access the proxy server though users on that site cannot access the same proxy. Server on less user site is Windows 2003 and users PC is windows XP. Any way of troubleshooting is appreciated.

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