Hi guys,

I've had a search on the site but can't really find anything to assist so hoping someone may be able to spot something in the information I provide to help resolve then issue.
This issue of our internet connection dropping out started early August and I first logged this with Flip on 11 August.

When it drops out we lose connectivity on our desktop, laptop and smartphones.   When I first contacted Flip I had tried:    

 

  • Several hard resets of the modem router TP-Link TD-W8960N (physical reset and wiping parameters) and re-entering my credentials in the routers interface.
  • Unplugging skytv from our only other active jack point
  • Replacing the 2 filters we have
  • Plugging in modem router to another jackpoint (with new filter)
  • Went out and bought brand new modem router!! - TP-Link TD-W8968
This didn't resolve the problem but email communication with Flip and phone calls resulted in a technician from Chorus making changes at the exchange which seemed to almost fix the problem - reducing the drop outs from what seemed like 100's a day to a handful of times a day. 

Flip said at the start they could see the connection dropping out from their end and after the technician had made changes (which they didn't advise what changes were made) they could then see a stable connection. The issue seemed to get worse again so finally contacted FLIP a week or so ago.

I took note that when we lost the internet connection the ADSL and internet light on the modem router (which is new) goes off. They sent another technician to the exchange but neither FLIP or the technician can see any issues.

Because of all the checks we have done with the equipment and having a new modem router, plus the ADSL and internet lights turning off on the modem router when ever the internet connection drops out it leads me to believe that it’s an ADSL issue.

Any help appreciated.

This is a snap shot from the routers log:
2013-10-13 23:48:45 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-13 23:49:45 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-13 23:49:45 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-13 23:55:20 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:02:24 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 00:02:24 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 00:04:07 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 00:04:07 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 00:05:25 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:12:08 [5] DHCPD: Recv REQUEST from A0:F3:C1:0D:B4:87
2013-10-14 00:12:08 [5] DHCPD: Send ACK to 192.168.1.105
2013-10-14 00:15:00 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 00:15:00 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 00:15:30 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:25:35 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:28:08 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:35:40 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:44:39 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 00:44:39 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 00:45:45 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:49:35 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:55:36 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 00:57:33 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 00:57:33 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 01:05:41 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:14:02 [5] DHCPD: Recv INFORM from 00:1D:E0:2C:21:05
2013-10-14 01:15:30 [3] PPP: ppp1 User request
2013-10-14 01:15:30 [3] PPP: ppp1 LCP down
2013-10-14 01:15:30 [4] PPP: ppp1 LCP down
2013-10-14 01:15:30 [6] PPP: ppp1 sent [LCP TermReq id=0x2 "User request"]
2013-10-14 01:15:33 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2013-10-14 01:15:39 [3] PPP: ppp1 User request
2013-10-14 01:15:39 [3] PPP: ppp1 
2013-10-14 01:15:45 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:15:58 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000763)]
2013-10-14 01:16:03 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000763)]
2013-10-14 01:16:13 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000763)]
2013-10-14 01:16:33 [3] PPP: ppp1 Timeout waiting for PADO packets
2013-10-14 01:16:34 [3] PPP: ppp1 
2013-10-14 01:16:53 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000082e)]
2013-10-14 01:16:57 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000082e)]
2013-10-14 01:16:58 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x91ccff1d>]
2013-10-14 01:16:58 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x861bf2c8>]
2013-10-14 01:16:58 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x861bf2c8>]
2013-10-14 01:16:58 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x91ccff1d>]
2013-10-14 01:16:58 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x91ccff1d]
2013-10-14 01:16:58 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="<hidden>" password=<hidden>]
2013-10-14 01:16:58 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x861bf2c8]
2013-10-14 01:16:58 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2013-10-14 01:16:58 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2013-10-14 01:16:58 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 103.9.40.37>]
2013-10-14 01:16:58 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 103.9.40.37>]
2013-10-14 01:16:58 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 100.66.80.36> <ms-dns1 103.9.40.1> <ms-dns2 103.9.41.1>]
2013-10-14 01:16:58 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 100.66.80.36> <ms-dns1 103.9.40.1> <ms-dns2 103.9.41.1>]
2013-10-14 01:16:58 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 100.66.80.36> <ms-dns1 103.9.40.1> <ms-dns2 103.9.41.1>]
2013-10-14 01:16:58 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:17:05 [5] DHCPD: Recv INFORM from 00:1D:E0:2C:21:05
2013-10-14 01:18:06 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:19:08 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 01:19:08 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 01:19:09 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:20:23 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:20:30 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 01:20:30 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 01:20:50 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 01:20:50 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 01:21:41 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:22:51 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:24:39 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:25:33 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 01:25:33 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 01:26:01 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:27:07 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:28:22 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:29:25 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:30:49 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:31:59 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:33:23 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:34:28 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:35:50 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:37:42 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:39:05 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:40:09 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:41:21 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:42:12 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 01:42:12 [5] DHCPD: Send ACK to 192.168.1.101
2013-10-14 01:42:40 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:43:57 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:45:15 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:46:32 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:47:54 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:49:05 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:50:21 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:51:23 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:52:27 [5] DHCPD: Recv INFORM from A0:F3:C1:0D:B4:87
2013-10-14 01:52:44 [5] DHCPD: Recv REQUEST from 78:D6:F0:CF:3A:60
2013-10-14 01:52:44 [5] DHCPD: Send ACK to 192.168.1.101  

Also every time I run a diagnostic it Fails on "Test DNS Root" TP Link Diagnostic
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TP-Link TD-W8960N  X