Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




7 posts

Wannabe Geek


Topic # 132329 17-Oct-2013 20:52
Send private message

Hi. I'm not a native english speaker so excuse my possible and probable errors in writing. My problem is that my fritzbox 7360 router reports syncing with dslam on far greater speed than what I am getting. I have freshly transferred to a new ISP and the default profile speed was 25Mbit download, 3Mbit upload. After a few days i asked for an increase in speed and after that my router reported a sync speed of 35Mbit down/11up, however on average i still have completely same speed as before. There are no torrents or other downloads working in background. Computer is directly connected to router by lan cable and ISP technical support seems to have no clue.




Filter this topic showing only the reply marked as answer Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 916733 17-Oct-2013 21:07
Send private message

Where was that speedtest done to?

5312 posts

Uber Geek
+1 received by user: 1793


  Reply # 916734 17-Oct-2013 21:08
Send private message

johnr: Where was that speedtest done to?


From Croatia.

 
 
 
 




7 posts

Wannabe Geek


  Reply # 916735 17-Oct-2013 21:10
Send private message

Split/Croatia to Zagreb/Croatia approx 260 km air distance and 410 km road distance

5312 posts

Uber Geek
+1 received by user: 1793


  Reply # 916736 17-Oct-2013 21:11
Send private message

This is most probably something your ISP should be able to resolve, however there is not likely to be anyone on this forum with a good working knowledge of ISPs in your country.

400 posts

Ultimate Geek
+1 received by user: 62


  Reply # 916738 17-Oct-2013 21:20
Send private message

Not really related but your English is very good for a non-native speaker.







7 posts

Wannabe Geek


  Reply # 916742 17-Oct-2013 21:28
Send private message

Thanks. Anyway I wouldn't ask for help on a NZ forum if I was able to get help on domestic forums or from my ISP tech support. My only hope now is to call them some other time and "pray" i get more competent guy on other side.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 916743 17-Oct-2013 21:30
Send private message

Is your plan traffic shaped in anyway?



7 posts

Wannabe Geek


  Reply # 916744 17-Oct-2013 21:31
Send private message

Nope, FLAT traffic.

3246 posts

Uber Geek
+1 received by user: 937

Trusted

  Reply # 916746 17-Oct-2013 21:35
Send private message

Have you tried a factor reset of the fritzbox?



7 posts

Wannabe Geek


  Reply # 916747 17-Oct-2013 21:39
Send private message

Nope, there are some preset stuff on router, even my username/passsword. I've got it as practically "plug & play". If I do something like that then I will have to call them to give me setup info. However i did try a normal reset a few times, plugging out the power cord, changing lan cable, trying wlan and stuff like that.

Mr Snotty
8296 posts

Uber Geek
+1 received by user: 4262

Moderator
Trusted
Lifetime subscriber

  Reply # 916748 17-Oct-2013 21:40
Send private message

It seems you've got QoS running on the Fritz!Box which is limiting your upload / download speed. As other users have suggested I'd recommend running a factory reset to clear out any old rules from the Fritz! else get in contact with your ISP.






7 posts

Wannabe Geek


  Reply # 916749 17-Oct-2013 21:41
Send private message

Can you please explain what is QoS and can I disable it without doing a factory reset?

5312 posts

Uber Geek
+1 received by user: 1793


  Reply # 916752 17-Oct-2013 21:50
Send private message

QoS is Quality of Service. It allows you to limit the speeds of different types of traffic through your router, to prioritise traffic.

3246 posts

Uber Geek
+1 received by user: 937

Trusted

  Reply # 916757 17-Oct-2013 22:21
Send private message

Not sure how you change it without a factory reset. But I do recall a couple of other users on these forums having issues moving to VDSL from ADSL where the fritzbox would continue running at ADSL limits (particularly the upload IIRC)

I'd try the factory reset and go through your ISPs technical support to get the settings. If that doesn't work then I'd say it's something that your ISP needs to sort out at their end.



7 posts

Wannabe Geek


  Reply # 916768 17-Oct-2013 23:00
Send private message

It seems the problem is solved, I called again and this technician saw that they made mistake before while changing speed, apparently they changed dslam profile but not speed limits on their side. Thanks for help guys. Thread can be closed.

Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.