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28 posts

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Topic # 143960 2-May-2014 23:59
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I am using an HP Elitebook 8560w running Windows 7 Professional x64 (SP1), which originally came with an Intel Centrino Ultimate-N 6300 wireless adapter that I replaced with a Intel 7260HMW 802.11ac wireless adapter. The old adapter works fine - the new one does not.

After getting a new AC-band router, I wanted to upgrade my laptop PC to use this latest wireless technology (802.11ac). My current system only supports 802.11n, so I purchased an Intel 7260HMW 802.11ac, dual-band, 2x2 Wi-Fi plus Bluetooth 4.0 Mini PCI Express combo adapter to replace my ~2.5 year old Intel Centrino Ultimate-N 6300. When I fired it up (prior to Windows boot) I immediately get a HP message saying something to the effect of  'unsupported wireless network adapter detected and disabled'.

When I tried to download and install the drivers for the 7260 (from the Intel website) the install operation fails with this error:

Error [000006B9] : Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UninstallBTHSManagerService.93C36222_AF02_ 47DF _ 907C_9C850FCEF883, location: C:\Program Files\lntel\BluetoothHS\, command: "C:\Program Files\lntel\BluetoothHS\BTHSSecurityMgr.exe" -unregserver

Any ideas on how do I get this new wireless card to work?

Does anyone know if a manufacturer could block the use of certain hardware on their PCs? I thought replacement hardware only had to be compatible with the OS and have an interface that matched the one it was replacing (miniPCIe)...

Thanks for your help!

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  Reply # 1035804 3-May-2014 00:18
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Interesting....  I suggest googling the exact error message.  If you have no luck, post it here.




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  Reply # 1036097 3-May-2014 18:10
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IIRC HP BIOS does disable cards that aren't compatible or recognised. I know because I was reading about my own laptop once and stumbled upon comments such as this.





 
 
 
 


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  Reply # 1036170 3-May-2014 19:30
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If it is new enough to have a uefi bios, then it will likely only support the wireless hardware provided in the drivers section of the site. Source: same as Freitasm above, was reading some HP notes while looking at how to improve our work laptops wireless. 




Try Vultr using this link and get us both some credit:

 

http://www.vultr.com/?ref=7033587-3B


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  Reply # 1036171 3-May-2014 19:30
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freitasm: IIRC HP BIOS does disable cards that aren't compatible or recognised. I know because I was reading about my own laptop once and stumbled upon comments such as this.



freitasm is correct.  HP laptop BIOS have a "Whitelist" of acceptable Wireless cards.  The laptop will not boot with a non whitelist card installed.  Lenovo also do this.

With my old DV9608 I was lucky to find a cracked BIOS with the Whitelist removed from http://www.bios-mods.com/.

BUT, with my new DV7 HP now RSA sign the BIOS so it is impossible at present to crack the BIOS.

According to page 54 of the service manual at http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03424153-1.pdf there are only three available cards for that laptop.

So unless you manage to find a cracked BIOS, you will be out of luck.  

The only other way is to reprogram the EEPROM on the WIFI card to have the IDs of an accepted card, but then you have to hack the drivers to work with the card as it now identifies itself as another type.







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  Reply # 1036179 3-May-2014 19:52
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Wow, that's incredibly scummy. Good think to look out for when buying a new laptop!

So glad I have a self-built PC. Part manufacturers bend over backwards to make it easy to modify the PC.







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  Reply # 1036404 4-May-2014 13:15
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Thanks for all the helpful comments everyone, I suppose I am so used to working with desktops I have built myself where pretty much anything that will fit will work. Never built a laptop before...              

I wonder if there is any chance HP will support newer wireless cards such as this one in the near future, i.e. will they eventually modify their whitelist to allow AC-band cards to work on older laptops? Seems doubtful as all they really want you to do is buy more new hardware. I suppose if they were to release a HP-branded AC-band wireless card as an upgrade option they might update their BIOS to include that.

Perhaps they will add it to the whitelist if they get enough requests? I still have an active warranty with HP so I opened a ticket via their chat support trying to get them to help me out.

I did wonder why the latest and greatest wireless card was only 35 bucks - suppose they have to be cheap because no-one has compatible hardware!

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  Reply # 1036415 4-May-2014 13:36
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That REALLY sucks. Seriously big time bites the big kumara sucks. I'm going to take this up with HP and will advise how I get on.




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  Reply # 1036429 4-May-2014 14:35
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Laptops are in many ways diferent from desktop. If HP let you put any card there and it doesn't work then you have no resource complaining later. From one side it's a good way to keep quality. It's not different than what Apple does.







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  Reply # 1036436 4-May-2014 15:02
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freitasm: It's not different than what Apple does.


I was going to say the same thing - it sounds like exactly what Apple does, and is the main reason I never have and never will buy anything Apple. It's a terrible business model - if they had embraced interoperability and interchangeability from the start Apple would have overtaken Microsoft in every market years ago.

Suppose I can safely add HP to the list of manufacturers I will never buy hardware from. Their printers have always left much to be desired, now this. A mate just bought one of those new HP touchscreen desktops as well; it's a woefully terrible system, from the slow as a crawl operation to the wifi card that can't even get a steady signal from a brand new Netgear modem less than 10 meters away in a wooden-construction house.

Stay away from HP my friends!

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