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40 posts

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Topic # 159741 11-Dec-2014 09:36
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I am struggling to find a solution to why suddenly 2 different android phones wont connect to the internet via home wifi. Last month, they were working fine. Now they say they are connected to the wifi network, but have no internet connection. I have confirmed via the routers client list that they are indeed connected, which they are.  However, I can't get onto the web with these phones. (Samsung Galaxy GT- I9000 - yes an old but reliable Galaxy & a poxy Huawei 8800) I have re-checked and reset the router & modem (Vodafone Cable). 

I have full internet via wifi with my WP8 phone (Lumia 1020) and my daughter has access with her Alcatel Pop Touch C5 android.

Forgot to add....router is Netcomm NP805 11n Wireless Gigabit Router (provided by Vodafone)

Any suggestions on what the issues are and how to remedy these would be greatly appreciated.

(Edited to add router details)

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450 posts

Ultimate Geek
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  Reply # 1195454 11-Dec-2014 10:43
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Can you check the IP settings on the phones once they have connected to confirm that you have DNS set correctly?

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  Reply # 1195516 11-Dec-2014 12:00
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Thanks for the tips.  I went and checked the IP Address & they seemed correct.  I double checked the DNS Server settings on router against Vodafones settings for cable, which again were correct.

Over this time, I unplugged my range extender, after trying to use LAN port onto my laptop but had no connection, despite having wifi connection.  At this time, I checked the phones again, and lo and behold, I had internet connection on both phones ???

Seems range extender may well be the issue. But I need this to get a reasonable signal to TV & PS4, or signal strength only sits at 50 - 58%.



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Uber Geek
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  Reply # 1195561 11-Dec-2014 13:38
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Run ethernet or powerline networking to your TV.  WiFi range extender is a horrible way to connect multimedia devices

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  Reply # 1195631 11-Dec-2014 16:37
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Can you ping your phone from your PC and vice versa? That would be the first step in identifying networking issues.

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