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Wannabe Geek

Topic # 163239 2-Feb-2015 23:07
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Hi everyone,

Firstly I am quite the newbie at this kind of stuff so I've been struggling for the last few weeks to fix it but to no avail.

We are with telecom and opted in for VDSL.  The technician came around installed everything then said the line was to far away from the house so we have been reverted back to ADSL.  Which is all fine and dandy.  However the wireless is dropping out uncontrollably on some devices upstairs and others are fine.  The broadband is super slow most of the time and it gets extremely frustrating.  I have tried changing channels on the router which has done nothing to help. Our internet before this was not much better so I do not think it has something to do with the new router that telecom has provided us. 

Our set up currently is using a Telecom HG630b connected to a vdsl jack point (the new thing the technician attatched to the jack point) via a adsl cord.

If someone could please help me and my family that would be awesome!  Maybe some tips on some very good srong routers and internet providers would be handy and also some tips on where to put the router.  Hopefully it is just a setting we can change or something but I feel it is much deeper.

Thank you in advance kind sirs.

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Uber Geek
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  Reply # 1229078 2-Feb-2015 23:07
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Ultimate Geek
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  Reply # 1230089 3-Feb-2015 04:57
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Have you tried a direct network cable to your ADSL router - how fast is your ADSL on a speed test?
I am surprised that your ADSL is so poor when you were offered VDSL.

Was your wireless network ok with your previous router? Do you still have your previous router to try?

How many devices do you have on the wireless network?

Do you have other devices operating on the same wireless frequency - portable phones or security cameras? - try turning these off.

Does a laptop that maintains a good wireless connection also remain connected in a poor location?

You could try a wireless app (inssider) on a laptop to see what other wireless channels are about. Then you can wander about your house with the laptop and see if there are any dead spots.



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  Reply # 1231316 4-Feb-2015 18:49
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if you can try using 5 ghz.  2.4 ghz isn't very stable these days.  if you've got an android phone you can download wifi analyser which will show all the vairous channels, and you can walk around the house (especially to the bad areas) and check for any less troublesome channels, but due to a lot of isp's forcing their routers to 40 mhz against spec there's very little space to move in.  

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