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Geek


Topic # 164293 4-Feb-2015 14:41
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Hello,

disclaimer: I'm not tech savvy so I'm hoping for some help.

I just had VDSL installed in my home with a new modem, the Huawei HG630b.

I play destiny on xbox and my latency bar is still red...according to some forums I have read, by obtaining a static IP address and port forwarding will help this issue. Also when I look at the network settings on my xbox one it says im under a moderate nat. So I'm trying to work through the issues.

First problem is my static IP address, spark has assigned me one but I don't know how to assign it for the Huawei HG630b.

Do I assign it under the basic - LanHost settings IP address and leave the subnet mask default? or is there somewhere else I need to go?

any help is appreciated!

thanks

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166 posts

Master Geek
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  Reply # 1231173 4-Feb-2015 15:34
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Have they told you what the IP is?

http://help.spark.co.nz/app/answers/detail/a_id/1270/~/what-is-a-static-ip-and-how-do-i-get-one%3F
You may not have one issued yet if you haven't requested it



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Geek


  Reply # 1231233 4-Feb-2015 17:13
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yeah, they gave me the static address, just don't know where is goes...

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  Reply # 1231238 4-Feb-2015 17:20
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halatau: yeah, they gave me the static address, just don't know where is goes...


The static is assigned direct to your connection, I assume you would not need to configure to your modem as its already there. 

go to whatismyipcom  or if that fails, as it can,  Google     what is my ip   and check the top left, "Your Public IP address is"

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Master Geek
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  Reply # 1231240 4-Feb-2015 17:24
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If you look in "Status > WAN > Network" under Settings is the IP address listed the static IP address they gave you?



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Geek


  Reply # 1231266 4-Feb-2015 17:50
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Gozer: If you look in "Status > WAN > Network" under Settings is the IP address listed the static IP address they gave you?


no its different, also in my xbox one network settings the IP address is in the same number range as the LAN DHCP server IP address numbers on the Telecom HG630b Home Gateway, when I did this before on a different modem the xbox would automatically pickup the static IP address once it had been assigned



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Geek


  Reply # 1231302 4-Feb-2015 18:24
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tdgeek:
halatau: yeah, they gave me the static address, just don't know where is goes...


The static is assigned direct to your connection, I assume you would not need to configure to your modem as its already there. 

go to whatismyipcom  or if that fails, as it can,  Google     what is my ip   and check the top left, "Your Public IP address is"


my public address is different from the static address spark has assigned me, in the Telecom HG630b Home Gateway under status > WAN > settings > TNZ_VDSL > IP address, its the same as my public address not the static address.

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Master Geek
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  Reply # 1231310 4-Feb-2015 18:41
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As tdgeek say your IP is assigned to you from their end. You'll need to contact them for set it up properly.

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Ultimate Geek
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  Reply # 1231314 4-Feb-2015 18:48
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What you need to do is set a static (local) ip address on the xbox, and then port forward for the chosen ip address all the relevant ports. Someone else can probably explain in depth

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  Reply # 1231360 4-Feb-2015 19:59
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port forwarding so once you have assigned a static ip to your device you can port forward it
http://help.spark.co.nz/app/answers/detail/a_id/35076/~/port-forwarding-on-the-huawei-hg630b

Changing DHCP range, you shouldnt need to do that just know what the range is so you can manually specify the IP address on the xbox
http://help.spark.co.nz/app/answers/detail/a_id/34713/~/changing-the-lan-dhcp-range---huawei-hg630b

Spark assigns your static iup address, if its been setup you may have to wait over night for it to be applied

i dont believe there is a way to add a static IP address to your LAN devices (PC xbox etc) from the modem you have to do it on the device

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  Reply # 1231364 4-Feb-2015 20:14
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halatau:
tdgeek:
halatau: yeah, they gave me the static address, just don't know where is goes...


The static is assigned direct to your connection, I assume you would not need to configure to your modem as its already there. 

go to whatismyipcom  or if that fails, as it can,  Google     what is my ip   and check the top left, "Your Public IP address is"


my public address is different from the static address spark has assigned me, in the Telecom HG630b Home Gateway under status > WAN > settings > TNZ_VDSL > IP address, its the same as my public address not the static address.


What is the static we assigned? I assign most of them, altho on hols as from today. We have only one team that assigns them, you will have got an email from us?

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  Reply # 1231366 4-Feb-2015 20:19
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Jase2985:

Spark assigns your static iup address, if its been setup you may have to wait over night for it to be applied



When we assign one, our email states it may be up to 2 days, but unless we have a glitch, it will already be assigned by the time the email is sent, you just need to restart the modem if on xDSL. If on fibre, that could be a few hours as we have to do another process. You don't need to restart the modem on fibre, when we attach the IP, we kick you off, to allow the IP to attach, although you wont notice that in all likelihood as fibre restarts quickly



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  Reply # 1231402 4-Feb-2015 22:17
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tdgeek:
Jase2985:

Spark assigns your static iup address, if its been setup you may have to wait over night for it to be applied



When we assign one, our email states it may be up to 2 days, but unless we have a glitch, it will already be assigned by the time the email is sent, you just need to restart the modem if on xDSL. If on fibre, that could be a few hours as we have to do another process. You don't need to restart the modem on fibre, when we attach the IP, we kick you off, to allow the IP to attach, although you wont notice that in all likelihood as fibre restarts quickly


So here's the full story....

I used to be on adsl at my old address, asked for a static IP address, spark gave me one, I had a Technicolor modem, I then went into the gateway in the modem assigned the static IP address to the LAN1 port, where the xbox one is plugged into, the xbox console picked up the static IP address and then we port forward the required ports for xbox no problems.
We then move physical address, get vdsl and a new modem (Huawei HG630b)I call spark they say that the same static IP address is still current, which leads me to my current situation, different modem and im completely lost on how to do the same thing.

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  Reply # 1231413 4-Feb-2015 22:28
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You are lost yes. The static IP address assigned by Spark belongs on the WAN interface of the router. You can give the Xbox whatever static local address you wish (on same subnet as router) and forward ports totally irrespective of the static public address.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test




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Geek


  Reply # 1231414 4-Feb-2015 22:29
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are you saying Tdgeek that if I cant see the static IP address under status>WAN>network>settings>TNZ_VDSL>IP address then it hasn't been assigned? because at the moment it is my public address and that isn't the same as my old static IP address

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Ultimate Geek
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  Reply # 1231415 4-Feb-2015 22:41
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What you want to do is go to on the Xbox One:
Settings->Network->Advanced Settings->IP Settings->Manual

Then set the IP, you want to set an IP between 192.168.1.64 and 192.168.1.253 (doesn't matter what you choose, everything else is probably on auto anyway).

Then as from the Spark site as mentioned by Jase2985 above:

 

     

  1. Log in to the web management page
  2. From navigation tree, click Advanced
  3. Click NAT
  4. Click Port Mapping
  5. In the Type select Customization
  6. From Interface drop down select your Broadband type e.g. TNZ_VDSL
  7. Choose your Protocol e.g. TCP/UDP
  8. Leave Remote host field blank
  9. Set External start port to required port (e.g. 3389)
  10. SetExternal end port to required port (e.g. 3389)

     

    • Note: The port 3389 is the port you are trying to open, this will be different from above values.  So you will need to know which port you want to open.
  11. SetInternal host to the computer's LAN static IP address (The IP you specified in the Xbox One before)

     

    • Note: You need to put this LAN IP address as static before attempting to set port forwarding (e.g. 192.168.1.xxx)
  12. Set Internal port as required (e.g. 3389)
  13. Set Mapping name to a unique name (e.g. Remote Desktop Connection)
  14. Click Submit

 


These are the ports you are wanting to forward:

 

  • Port 88 (UDP)
  • Port 3074 (UDP and TCP)
  • Port 53 (UDP and TCP)
  • Port 80 (TCP)
  • Port 500 (UDP)
  • Port 3544 (UDP)
  • Port 4500 (UDP)

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