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54 posts

Master Geek
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Topic # 164334 5-Feb-2015 21:20
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I am trying to diagnose an intermittent fault in a customers house.
I need to eliminate the local network as being the cause of customers problems as their isp won't admit there is a problem with their service.


Is it possible to create a short-cut on a windows desktop computer that when double clicked.

-ping a specified address or range of addresses. 
-records the output/results into a .txt file in a specified directly with a time-stamp so that it can be read later.

The fault causes the connection to the internet to go down so I am not able to do this for them remotely and it happens at intermittent times so I am never there to run a ping test myself.

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472 posts

Ultimate Geek
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  Reply # 1231962 5-Feb-2015 21:22
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Could set up the command in short cut to be:

ping [address] >> ping_results.txt

That would append, a single > would overwrite.

E.g.

ping 8.8.8.8 > ping_results.txt


Edit: Actually...put that in a .bat file and link to that instead.

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Uber Geek
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  Reply # 1232003 5-Feb-2015 21:35
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try something like multi ping grapher
http://software.ccschmidt.de/multiping_detail.html

you can add IP addresses and frequencies and when started it will ping at the required frequency, it displays as a graph and automatically saves a log file for you.

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  Reply # 1232014 5-Feb-2015 21:37
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Is this issue happening over WiFi or LAN cable and is the house wiring setup correct with master filter installed?

I'm not sure what you are going to prove with a ping test sorry

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  Reply # 1232064 5-Feb-2015 23:39
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"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



54 posts

Master Geek
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  Reply # 1232100 6-Feb-2015 07:53
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I am convinced that my internal network is working well. The problem is with the entire network both WiFi and hard wired LAN. My thinking was to do a ping test to ensure that devices within the local network could still communicate with each-other thus proving that the fault was with the gateway or isp.

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  Reply # 1232101 6-Feb-2015 08:06
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If you're seeing frequent disconnections you need to know if's the PPP session dropping or the DSL sync dropping. A ping test isn't going to show either, but the modems logs will if it's a decent device.


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  Reply # 1232105 6-Feb-2015 08:43
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As above ping test is not going to help you much, Look up PeterReader here on Geekzone and follow his advice



54 posts

Master Geek
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  Reply # 1232800 8-Feb-2015 08:42
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Cheers for help. I have made a .bat file with.

@ECHO OFF
:START
echo %date% >>ping.txt
echo %time% >> ping.txt
ping [ip] -n 3 >> ping.txt
echo --- >> ping.txt

The customer can double click the .bat file any time they are experiencing difficulties and it will add a log to the text file every time.
I will definitely look to see if there is a log within the router for DSL uptime and PPP.

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  Reply # 1233583 9-Feb-2015 17:10
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You probably want add a tracert to your script, to the ISP's website or trademe.co.nz... will likely be more insightful than a ping.

eg: tracert www.trademe.co.nz








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