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3 posts

Wannabe Geek

# 177591 7-Aug-2015 23:50
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Hi all,

I'm new to this forum, apologies if this subject has been posted previously but I couldn't find a similar thread.

A friend just upgraded to Orcon's Fibre network and is unable to connect to the Internet via his Windows 8 Laptop. he phoned Orcon support who apparently suggested it's a Windows issue, so he contacted MS support who advised him to download the latest drivers for his router, which is a new NetComm NF4V.

This is where I came in, being unfamiliar with such terms, he asked me to find the drivers and install them. (I used to be a little tech-savvy, hence why he aked for my assistance - although I have slipped waaay behind the times). Thusly I went to NetComm's website, downloaded the latest firmware and followed their instructions and installed it. Sinple enough.

However the last step in the firmware instructions was to restore the router's factory defaults, which I did. Since then, in the list of available wifi networks, Orcon-Wireless has disappeared, replaced by one named NetComm and the router's name and password have changed. I've tried connecting to the newly named NetComm network, but to no avail, and other devices won't connect either.

I spoke with Orcon's helpdesk, but they couldn't figure out why Orcon-Wireless had disappeared in the list of availabe networks.

Does anyone out there know what's gone wrong here and how we can get things corrected?

Many thanks,


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  # 1360962 8-Aug-2015 01:21
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If you restore the router to factory default, naturally the wireless network name and password would be reset back to the default. Go back into the router settings and change the wireless network name and password to whatever you want.

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Wannabe Geek

  # 1360963 8-Aug-2015 01:48
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Okay, will do - thanks.


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  # 1360964 8-Aug-2015 03:15
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Hang on - you upgraded the firmware on your Orcon modem?

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  # 1360979 8-Aug-2015 05:44
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Router firmware will certainly have not been the issue. Upgrading the firmware will have broken your router and it's configuration for Orcon. You will need to contact them and see how they can help you.

Orcon (along with many ISPs) use custom firmware for their hardware to enable full suto provisioning of the router so they can provide support. Until you can get a new router or somehow load the correct Orcon firmware it's not going to work.

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  # 1361017 8-Aug-2015 09:38
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Oh, dear oh dear. Bit of a sorry saga of halts leading blinds.

Hope Orcon are generous!

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Wannabe Geek

  # 1361255 8-Aug-2015 18:35
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Thanks all, yep, looks like a case of the blind leading the blind alright! Good to know how it all works - albeit belatedly! Shoulda asked first😄! Thanks again.

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