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9 posts

Wannabe Geek


Topic # 179171 30-Aug-2015 00:16
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Hi,

(Not sure if this is the right forum, if not please let me know)

I manage a Student Hostel with about 50 residents and want to improve the sharing of two VDSL circuits. We are on the edge of the VDSL range and typically get 16Mb/s down and 3Mbps up speed for each VDSL.

The VDSL's are connected to a hardware device a GIS-R10 (see http://www.guest-internet.com/guest_internet_gis_r10_hotspot_gateway.html).

There is a Gigabit switch connected to the GIS-R10 which then connects to a number of Wireless AP's and ethernet jackpoints around the hostel.

Residents connect to the WAP's or jackpoint then get a splash screen to logon to the GIS-R10 which limits the upload and download speed, and total monthly download quantity.

I am having problems with the second VDSL connection disconnecting every 12hrs or so which can only be rectified by a reboot of the hardware device. I have not had much help from the vendor supplier and am looking for an alternative system for regulating residents internet access so that all get a fair share.

Any recommendations?

Thanks Hans

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160 posts

Master Geek
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  Reply # 1376285 30-Aug-2015 09:04
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Firstspot http://www.patronsoft.com/firstspot/

C
an do what you need, however you will need a spare server/pc to run it. 

BDFL - Memuneh
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  Reply # 1376313 30-Aug-2015 09:41
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Are you sure the second VDSL connection problems is not the result of an alarm hardware (even if not in use any more) connected to the same line? Or a Sky box?




 
 
 
 




9 posts

Wannabe Geek


  Reply # 1376315 30-Aug-2015 09:46
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Hi Mauricio,

Both VDSLs comes straight from the road overhead wiring to a junction box on the side of the building (about a 15pr O/H service cable) then use pairs of a Ethernet CAT 5 Cable to BT jackpoints and then into RG45 WAN ports of the GIS-R10, there are no alarm or sky connections in the building.

Cheers Hans



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Wannabe Geek


  Reply # 1376316 30-Aug-2015 09:48
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Hi Jeremy,

Thanks for the suggestion, does this work with two incoming VDSL's and load share, have you configured the software, the blog on the web site stops in 2012, so wondering if the software is well used now?

Cheers Hans



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  Reply # 1376327 30-Aug-2015 09:53
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Thanks for the information. Perhaps contact the ISP (which ISP is this)? and see if they can test the line. Need to make sure it's not line related before going replacing hardware, etc...







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Wannabe Geek


  Reply # 1376397 30-Aug-2015 13:10
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The ISP is Orcon and we never had a problem with it prior to the installation of the Hardware device so I dont think it is the line but will get it tested to double check. Thanks. 

Do you know any other alternatives to this or companies that specialise in wired/wireless internet service to hostels etc?



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  Reply # 1376402 30-Aug-2015 13:54
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Does the GIS R10 have inbuilt VDSL modems? If not, what are you using as VDSL modems? And when you say "reboot the hardware device" Do you mean reboot the GIS r10?





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Master Geek
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  Reply # 1376403 30-Aug-2015 14:02
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Hi,

As above trouble shoot your hardware first, 
Firstspot have a trial version you can play with for a month, They do support dual wan on the Pro version I think , 
I have used the basic version to manage staff internet. I found it from a Geekzone post where it had been used for a motel
I think its still current as ver 8 came out last year, not sure if its been updated for windows 10




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Wannabe Geek


  Reply # 1376417 30-Aug-2015 14:44
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Hi Andrew,

The GIS R10 does not have VDSL modems, it seems to be acts more like a router with three ports, one of which is a dedicated WAN port, one a LAN port, and that can be configured as either a WAN/LAN port.

What happens is the after some time (12~18hrs) the GIS-R10 no longer sees the Orcon VDSL connection. I then need to reboot the GIS-R10 to get it to see the Orcon VDSL modem again. The modem is a DrayTek Vigor 130. The internet connection of the modem does not appear to ever go down, as I can still connect to the internet, via a laptop, directly to the Orcon VDSL modem.

Any suggestions of what to use as an alternative?

Cheers Hans

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  Reply # 1376453 30-Aug-2015 15:15
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How have you configured the Drayteks? Are they in bridge mode? And does the GIS r10 act as a NAT router? As if the drayteks are not in bridge mode. You will have a nasty form of triple NAT. Due to all 3 devices each doing NAT. This causes hard to diagnose problems of some websites not working or behaving weirdly. Due to the packets having to go through 2 NAT routers.

Also try swapping over which draytek connects to which WAN port. So you can see if the problem is to do with the port on the GIS r10.

Also do Orcon do DHCP or PPP on their VDSL connections? As I know they do DHCP on fibre connections. Since it is every 12 hours it sounds like a DHCP lease that is not renewing.







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Wannabe Geek


  Reply # 1376885 31-Aug-2015 09:47
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Thanks for the ideas Andrew, I will follow your troubleshooting suggestions and see what happens.

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