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gzt



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Topic # 187923 9-Dec-2015 23:30
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Aerohive networks allocated wifi sign on issue / mechanism

I visited an elderly care facility today where the residents are provided WiFi via an AeroHive system. The guy I visited had tried several times to first time connect and failed. Others no problem. Apparently several people have looked at his issue with no resolution.

His machine is a fairly standard HP business All In One from a few years back.

Wifi is charged to residents. The facility has an indirect process for IT support that sees a request pass through several hands and outcomes are a bit unclear hence the question here. My guess is the existing login expired long ago, so first step will be getting a new login. Also assume correct driver versions etc.

My questions:
Is there anything special or unusual about the way the Aerohive system validates new connections/machines compared to other sytems around?
Are there any special settings required other than a default WiFi connect in the usual windows way?

I will probably carry a recent external WiFi stick as a possible diagnostic or replacement if needed when I return but I would prefer to understand the issue prior to that if there is a possibility it might be config related.

Edit: User wifi login was provided in the format [user]@[domain].local

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gzt



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  Reply # 1448353 10-Dec-2015 19:50
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Today I'm thinking it is probably a simple certificate validation issue but it will be a while before I get back for a second look. By then hopefully he has a reissued login.

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  Reply # 1495479 19-Feb-2016 10:39
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Did you get a resolution to this issue?


 
 
 
 


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  Reply # 1495524 19-Feb-2016 11:16
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If there is a captive portal in the way this AeroHive network has been implemented then make sure you don't use Google Chrome to try and authenticate, it broke just recently with what I suspect was a change in a recent update.  FF and IE still work in the captive portal just fine.


gzt



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  Reply # 1495629 19-Feb-2016 12:42
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Last I heard a family member of his was heading there with a recent WiFi stick. I will ask for an update.

Also they had a PC tech visit, diagnosed the problem as 'computer too old' and left an invoice. Machine is Windows 7 plays HD YouTube, eligible for 10 update, not sure what to think of that one. Mostly irrelevant, and second hand info applies.

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  Reply # 1495720 19-Feb-2016 15:34
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Captive portals are insecure (no layer two encryption) and prone to issues with operating systems and browsers.  Absolutely a horrible legacy.

 

As the wireless network is asking for domain credentials it is most likely:

 

  • Some variant of CHAP/PAP authentication with a captive portal (if the credentials were requested through a web browser)
  • 802.1X (if the operating system asked for credentials rather than a web browser)

I doubt the fact that the laptop was running Windows 7 was the issue.  I connect to large wireless networks using Windows 7 without an issue.


gzt



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  Reply # 1495918 19-Feb-2016 19:57
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Thanks for that sparked some thoughts. I intended getting back with a protocol analyser on a stick. Good point earlier about IE.

It works fine on android. A complicating factor may be if it allows only one client only per login. Anyone know that for sure? From there if someone 'tests' it on android I assume no other devices are allowed for that login. I will ask if the android allows hotspot creation, not ideal but might be useful.

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  Reply # 1495923 19-Feb-2016 20:09
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If it is a single sign on then get a router that does wireless wan and that will share it with heaps of devices.





Richard rich.ms

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  Reply # 1495933 19-Feb-2016 20:19
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If you're in Wellington get in touch with Netbridge, they live and breath Aerohive.  


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  Reply # 1498903 25-Feb-2016 00:43
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802.1X normally uses some form of RADIUS server so the login could definitely be limited to 1 user at a time. I'm not sure how far back you have to go to find a OS thats not compatibile with wifi, maybe Win 98?





Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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