Internet problem at new house

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139 posts

Master Geek

#1500922 28-Feb-2016 20:02

Thanks all for the quick replies.

Using the VDSL cable still didn't get the internet light showing.

I'm assuming this means I have no POTS copper to the house. It's a rebuild where an older house was.

Should I tell the company that made it that the wiring is not fit for purpose and tell them they need to have it fixed?

Maybe I can get spark to expedite the fibre install as it makes no sense to get copper connected in?

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Jase2985

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#1500926 28-Feb-2016 20:13

you wont get an expedited fibre install

johny99

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#1500928 28-Feb-2016 20:22

Please tell us who did this In order for the rest of the already suffering Christchurch community to avoid this electrician like the plague. Search Deb International in your white pages ask for John he will sort you out, then charge his invoice to your building company.

Andib

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#1500929 28-Feb-2016 20:22

SomePostman: Thanks all for the quick replies.

Using the VDSL cable still didn't get the internet light showing.

I'm assuming this means I have no POTS copper to the house. It's a rebuild where an older house was.

Should I tell the company that made it that the wiring is not fit for purpose and tell them they need to have it fixed?

Maybe I can get spark to expedite the fibre install as it makes no sense to get copper connected in?

From the looks of your photo you do have a lead in cable (first on the left).
Double check everything is punched down correctly then I'd ring spark and get a failed install logged with chorus.

sbiddle

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#1500936 28-Feb-2016 20:23

RunningMan:

From the OP's pic, doesn't look like there is a copper line in. Assuming this is a new build, you'd need to check one has even been run to the house, it's possible there is no phone line at all. If it's a rebuild on a previously used site, then Chorus records may show it as having an intact line, even if it doesn't - which is why the ISP would say it is connected.

The incoming pair has cable punched down, but it's impossible to know where they came from (or even if it in incoming).

Best bet for the OP realistically is to request a full new install with wiring, the downside is this could cost $399

SomePostman

139 posts

Master Geek

#1500939 28-Feb-2016 20:38

I'm not going to pay a thing. I'm not moving into a brand new house that hasn't been wired properly and then have to pay to get it fixed. I'll call the building company tomorrow and insist they fix it ASAP. I'm feeling really mad about this.

Also, is this ugly mess on the outside the fibre to the house to be connected?

darylblake

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#1500940 28-Feb-2016 20:38

Oh no.

That tech shouldn't even have marked the job a service given if they had not actually tested that there is service there. And I wouldn't pay the bill either until they take some responsibility.

Yeh wiring looks like it got rushed. To be honest those jacks should come back to a home hub patch panel. Then you can patch the panel between the modems phone or switch ports to determine which jacks throughout the house you want to use for phone and which you want to use for data. (if you get fibre with spark it will be the ATA ports on the ONT for phone and your modems switch ports for data.

If there is no copper coming onto your property then unfortunately you are going to have to wait for a fibre install.

If you are in christchurch then this will probably be done by enable networks. See if you can press spark for a date for the fibre install, get a patch panel set up properly and in the mean time you might need to use a mobile phone or a usb data card or hot spot for internet if its required. I wouldn't stream tv on 3g/4g.

Jase2985

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#1500942 28-Feb-2016 20:46

not sure what that mess is outside the house but it looks like exactly that, a mess

hyperman

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Ultimate Geek

#1500963 28-Feb-2016 20:50

SomePostman: I'm not going to pay a thing. I'm not moving into a brand new house that hasn't been wired properly and then have to pay to get it fixed. I'll call the building company tomorrow and insist they fix it ASAP. I'm feeling really mad about this.

Also, is this ugly mess on the outside the fibre to the house to be connected?

just WOW ....
just maybe that big air-gap between the lead-in and the internal wiring is causing the lack of service?

The views expressed by me are not necessarily those of my employer

Jase2985

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#1500964 28-Feb-2016 20:53

looks like it might be to close to the power cable too

sbiddle

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#1500966 28-Feb-2016 21:04

SomePostman: I'm not going to pay a thing. I'm not moving into a brand new house that hasn't been wired properly and then have to pay to get it fixed. I'll call the building company tomorrow and insist they fix it ASAP. I'm feeling really mad about this.

Also, is this ugly mess on the outside the fibre to the house to be connected?

The black cable is the Chorus copper lead-in from their network which will deliver service to your home.

This needs to be connected to the wiring cupboard, and it's possible the blue cat5e cable is for that, but once again it's a terrible job that needs to be fixed. Blue cable is not outdoor rated so can't be exposed to water or UV light as it will break down.

I'd hate to think how many such terrible jobs are being done in Chch by electricians who think they're phone and data experts but simply don't have a clue in the world what they're doing.

clinty

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#1500968 28-Feb-2016 21:06

Give the building company this link

Shows the recommendations on how to do it properly

http://www.tcf.org.nz/content/02b3940f-1b3b-4cc8-bfc6-28173756da29.html

Clint

SomePostman

139 posts

Master Geek

#1501500 29-Feb-2016 14:13

Thank you all for your help with this.

In terms of what is usually expected with a new house - surely the building company should have arranged the house to be connected to the telecommunications services? Should I be getting no their case about cleaning this up, rather than Spark?

Also, if they haven't wired by house in the star arrangement, is that something they should have done? It sounds like the internal wiring is sub-par, I just want to know what I can tell them SHOULD have been done.

Jase2985

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#1501505 29-Feb-2016 14:30

they can wire the inside how they like, as there is no regulated way to do it. what they have done is just not best practise.

SomePostman

139 posts

Master Geek

#1501506 29-Feb-2016 14:34

But because the person who does the wiring will be a sub-contractor, is it possible that the building company could have a wide range of results between their new builds? Or would the building company be very specific about the job in terms how to wire up this cupboard?

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