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Topic # 198819 23-Jul-2016 22:11
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I have recently bought a netcomm AC1200 modem as the standard spark one that was provided when I got fibre set up kept crashing everytime I had a video conference meeting at home (they sent me a new modem and it did the same,  it worked when I used my phone as a hotspot).

 

I have followed the instructions and can get the 2.4gHZ working but the 5G won't work and it won't work on my TV,  says it is connected to the router but connection to the internet is not possible.

 

I have gone onto spark website to set what settings I need for a third party modem and tried to follow them, but no joy

 

 

 

any thoughts from anyone in terms of what I am doing wrong.


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  Reply # 1597609 24-Jul-2016 09:08
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If you can't get 5GHz wireless working but the router is connected and 2.4GHz is working then I wouldn't expect to find any help on the Spark website. They provide basic connection settings, and it sounds like you're already connected.

 

What video conferencing solution were you using? It seems highly unlikely these days that a specific application or type of data could cause a router to crash.

 

 


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