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434 posts

Ultimate Geek
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Topic # 201761 2-Sep-2016 12:15
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I have the weirdst thing happening with my 2.5 year old HP Spectre Ultrabook which runs a Dual Band Wireless AC7260 

 

From time-to-time it's not connected to my WXC modem/router. It connects to every other wireless network I encounter (office, client's office, even the hotspot my android phone can create) . Everyother  other device in the house including laptops, ipad, and phones connect  happily. 

 

Spent 90minutes on the phone to tech support at WXC last night and they are equally stumped. The laptop connects happily - but no internet is available. The tech logged onto my router and could see that there was some connectivity - but 80% plus packets were lots. 

 

We tried swtiching DNS and also the adaptor settings to no avail. I tried reloading drivers - its up to date. Obviously everything was rebooted multiple times. Told the laptop to forget the connection - he renamed the modem and changed password. Nada 

 

This morning I disconnected the laptop and took it elsewhere - didn't connect to the Internet. Returned home plugged it back into my Plugable dociking station http://plugable.com/products/ud-3000/ and it didn't connect to the internet via wireless. 

 

Had a brainwave - disconnected the docking station - it connected no problems! 

 

Re-connected the docking station - still working. 

 

Is it even slightly possible that the docking station (which I've used with the laptop since I bought it - because I need an external monitor, keyboard, mouse and more than 2 USBs) could somehow be the problem? 

 

Last night when I had so much trouble - when I initially logged in - I was connected long enough to download gmail - then it cut out and stayed out. The docking station is a little slow to boot - I'm wondering if as it  came out of sleep mode it some how is interfering with the wireless? 

 

When my computer is out and about connecting to other  WIFI - I'm not using a docking station. When it connects to WIFI in the lounge I don't use the docking station. Up until getting Fibre about a month or so ago the modem was near the laptop and I was using ethernet to connect. 

 

I moved the box when Fibre came and since then I've had issues - and since then I've used the combination of dociking station and wireless. 

 

There appears to be correlation - is it possible that there is causation? 





I help authors publish their books - DIYPublishing.co.nz

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  Reply # 1621347 2-Sep-2016 12:25
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USB 3.0 can totally trash the 2.4GHz band when nearby it. If you are on 2.4GHz and the docks connection is over USB 3.0 or you have USB 3.0 devices connected to the dock then I can see that this is very possible.





Richard rich.ms



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Ultimate Geek
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  Reply # 1621354 2-Sep-2016 12:37
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richms:

 

USB 3.0 can totally trash the 2.4GHz band when nearby it. If you are on 2.4GHz and the docks connection is over USB 3.0 or you have USB 3.0 devices connected to the dock then I can see that this is very possible.

 

 

 

Wow seriously - I had no idea! Yes I am on 2.4GHz and yes the laptop has a USB3.0 connection which is what the dock is plugged into, plus I have an external drive which is USB3.0 connected to one of thedrive's ports. And yes the dock sits next to the laptop so maybe very close to the wireless adaptor. 

 

Would it be worth getting a longer USB cable and moving the dock away - how far away? 





I help authors publish their books - DIYPublishing.co.nz

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  Reply # 1621363 2-Sep-2016 12:43
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No because it will be noise from the cable that is causing the problem. If the cable you have is not very well shielded then a better one may help, but really if the lappy is dual band, sort your wireless out so its 5Ghz and it should solve the problem and make it not suck as much at the same time.

 

Displayport cables also seem to have a bad effect on wireless stuff if close to the adapter, so that could be something that is causing you problems too. If I have my monitor cables running near my mouse dongle it becomes a laggy piece of crap, move it away and back to as good as a wireless mouse can be, which is barely acceptable.





Richard rich.ms



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Ultimate Geek
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  Reply # 1621371 2-Sep-2016 12:54
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No I'm not using display port - I think it's the USB 3.0. I know the laptop can do 5GHz not sure about the modem -  off to investigate - thank you so much! 





I help authors publish their books - DIYPublishing.co.nz

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  Reply # 1621524 2-Sep-2016 17:02
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can you not connect the laptop via Ethernet when its in the dock?




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Ultimate Geek
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  Reply # 1621711 2-Sep-2016 22:59
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Jase2985:

 

can you not connect the laptop via Ethernet when its in the dock?

 

 

Technically yes -  but I'd have to put some effort in to string the cable under the floor down the corridor etc. Which is in the longer term plan. I also intend to leave Vodafone when my contract is up in a few months - and want to move to Now - they offer a modem that has the option of 5GHz for a reasonable price - so that's another reason to go to them 





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  Reply # 1621714 2-Sep-2016 23:10
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Vodafone should be able to offer the HG659b which does 5GHz




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Ultimate Geek
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  Reply # 1621720 2-Sep-2016 23:32
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lxsw20:

 

Vodafone should be able to offer the HG659b which does 5GHz

 

 

 

Quite possibly they do - but I'm a WXC customer which was bought out by Vodafone - so I can't get anything faster than 30/10 and apprently can't gt a 5GHZ modem. It's just another reason I'll be giving the days notice on the 21 Nov!  





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  Reply # 1621730 2-Sep-2016 23:36
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That doesn't seem right. Maybe it's just that WXC do not have one they can provide. Plenty of HG659's on TM for not too much $. Probably easier than swapping ISP, if the router is the only reason you're looking to do that.

 

 

 

http://www.trademe.co.nz/computers/networking-modems/modems/auction-1154258787.htm

 

 

 

They support UFB,VDSL and ADSL.




434 posts

Ultimate Geek
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  Reply # 1621736 2-Sep-2016 23:57
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lxsw20:

 

That doesn't seem right. Maybe it's just that WXC do not have one they can provide. Plenty of HG659's on TM for not too much $. Probably easier than swapping ISP, if the router is the only reason you're looking to do that.

 

 

 

http://www.trademe.co.nz/computers/networking-modems/modems/auction-1154258787.htm

 

 

 

They support UFB,VDSL and ADSL.

 

 

 

The main reason for swapping  is that I can pay less and get  faster fibre. I asked about  providing my own modem - but they tell me that my VOIP will only work with their modem - which is obviously a lie - but I can't really be bothered arguing 





I help authors publish their books - DIYPublishing.co.nz

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  Reply # 1621737 3-Sep-2016 00:00
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Arh yes VOIP i did not consider. Many ISP's do not support VOIP using a 3rd party Router. You could still buy a 5GHz Access Point and plug into the router, but sounds like you have plenty of reasons to swap and will end up with a 5GHz router anyway.


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  Reply # 1621810 3-Sep-2016 09:23
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That audiocodes box that WxC have is has dual band WiFi doesn't it?

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