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BDFL - Memuneh
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# 208112 27-Jan-2017 09:31
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Got a new router delivered for testing. Configured PPPoE, VLAN tag, plugged in to the ONT... It says connected. From both my PC and the router itself I can resolve DNS (both ISP assigned and third party servers), ping, ftp, traceroute

 

But I can't browse http/s sites. They either timeout or load the HTML only and stop (timeout for other assets). Access to the browser-based management interface works fine.

 

If I SSH to the router I can run speedtest (installed a speedtest CLI py script), I can curl a website ok. But can't browse on any PC or device (other PCs, smartphone, tablet) on the LAN.

 

I checked static routes and they all match the existing router (an older model).

 

Support ticket opened, granted remote access to the SSH port but since this is the Chinese New Year they may not work from today...

 

Any idea anyone? 





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  # 1710466 27-Jan-2017 09:43
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Whats the router model?





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  # 1710472 27-Jan-2017 09:46
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It's the Synology RT2600AC. Just launched, got a review unit. I have the Synology RT1900AC running fine. I wonder if I should export the config from the working one and load on the new one.





 
 
 
 


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  # 1710505 27-Jan-2017 10:00
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Did you do the ol hard reset when you received it, in case it's a review sample and has someone else's crap in it?




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BDFL - Memuneh
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  # 1710508 27-Jan-2017 10:02
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Brand new, but in any case I had hard reset it twice since then, with different LAN settings each time to make sure of no conflicts.







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  # 1710510 27-Jan-2017 10:04
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What I might do is export the config from the old router and load into the new one. Although they're different models the RSM OS is the same.

 

 





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  # 1710511 27-Jan-2017 10:04
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I can't remember the details but I seem to recall having similar issues a long time ago and finding in the end that MTU size was incorrect...




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  # 1710520 27-Jan-2017 10:13
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Worth dropping it a bit just to check. 1480?

 

 

 

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  # 1710528 27-Jan-2017 10:32
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Hmmm. Recommended PPPoE MTU is 1492. Will try this when back home. I can SSH and change but can't test the LAN side until back there.





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  # 1710746 27-Jan-2017 16:39
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Will be very interested to see if this resolves the issue. MTU can play some real buggery when not set correctly.

 

We've had weird issues when someone has specifically dropped MTU on a link, but doesn't have ICMP Path MTU Discovery allowed on the firewall, which meant it couldn't work out what size packets to send through to reduce them, thus dropping them all.

 

You could also try setting the MTU on your OS to a lower setting and see what happens then. (without needing to make network wide changes... but I suppose if nothings working it doesn't matter anyway!) 
Is any other traffic working (SSH, FTP, Telnet, etc?)

 

Maybe they've done something daft (it is a new product after all) where they haven't allowed http/s traffic out.
I've seen it happen on third party firewalls etc. before- pretty uncommon, but not impossible!

 

 

 

 EDIT: letter around the wrong way! 








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  # 1710754 27-Jan-2017 17:16
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Does the supplier of the review unit not provide support?

 

If it's not passing HTTPS I wouldn't be connecting to my network and would send it back saying broken, might want to test next unit before shipping.





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  # 1710804 27-Jan-2017 19:18
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This doesn't sound correct.

 

 

So you can do SSH protocols? ICMP, can you send an email on port 25/587?

 

 

Your saying DNS is resolving. But http browsing is not working. Have you tried wget from a terminal, test both FTP and HTTP/S?

 

 

On our network we generally recommend a MTU of 1492.

 






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