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98 posts

Master Geek
+1 received by user: 5


# 208642 21-Feb-2017 08:21
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Hi, is anyone else having uptime issues on their static IP with BigPipe?  I am new customer so I don't know if this is normal, but I first noticed it last week so I setup some monitoring

 

Here is the last week of accessibility on my static IP  Sometimes it is down for 20 or 30 minutes, but I feel even 1 minutes is too much when it is happening this often?  I plan to run a game server on this and obviously that won't be possible unless I can get this to be more reliable.

 

 

 

Event Date-Time Reason Duration Duration (in mins.)
Up 20/02/2017 19:01 OK 0 hrs, 1 mins 2
Down 20/02/2017 18:59 Timeout 0 hrs, 2 mins 2
Up 20/02/2017 18:53 OK 0 hrs, 5 mins 5
Down 20/02/2017 18:53 Timeout 0 hrs, 0 mins 1
Up 20/02/2017 18:47 OK 0 hrs, 5 mins 5
Down 20/02/2017 18:47 Timeout 0 hrs, 0 mins 0
Up 20/02/2017 18:16 OK 0 hrs, 31 mins 31
Down 20/02/2017 18:14 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 17:43 OK 0 hrs, 31 mins 31
Down 20/02/2017 17:40 Timeout 0 hrs, 3 mins 3
Up 20/02/2017 17:34 OK 0 hrs, 5 mins 5
Down 20/02/2017 17:33 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 17:12 OK 0 hrs, 21 mins 21
Down 20/02/2017 17:11 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 17:00 OK 0 hrs, 11 mins 11
Down 20/02/2017 16:57 Timeout 0 hrs, 3 mins 3
Up 20/02/2017 16:41 OK 0 hrs, 16 mins 16
Down 20/02/2017 16:38 Timeout 0 hrs, 2 mins 2
Up 20/02/2017 16:27 OK 0 hrs, 11 mins 11
Down 20/02/2017 16:23 Timeout 0 hrs, 4 mins 4
Up 20/02/2017 16:17 OK 0 hrs, 5 mins 5
Down 20/02/2017 16:13 Timeout 0 hrs, 4 mins 4
Up 20/02/2017 16:02 OK 0 hrs, 11 mins 11
Down 20/02/2017 16:01 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 15:40 OK 0 hrs, 21 mins 21
Down 20/02/2017 15:35 Timeout 0 hrs, 4 mins 4
Up 20/02/2017 15:04 OK 0 hrs, 31 mins 32
Down 20/02/2017 15:00 Timeout 0 hrs, 3 mins 3
Up 20/02/2017 14:55 OK 0 hrs, 5 mins 5
Down 20/02/2017 14:52 Timeout 0 hrs, 3 mins 3
Up 20/02/2017 14:30 OK 0 hrs, 21 mins 21
Down 20/02/2017 14:29 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 14:08 OK 0 hrs, 21 mins 21
Down 20/02/2017 14:07 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 13:45 OK 0 hrs, 21 mins 22
Down 20/02/2017 13:41 Timeout 0 hrs, 4 mins 4
Up 20/02/2017 13:30 OK 0 hrs, 11 mins 11
Down 20/02/2017 13:26 Timeout 0 hrs, 4 mins 4
Up 20/02/2017 12:23 OK 1 hrs, 3 mins 63
Down 20/02/2017 12:20 Timeout 0 hrs, 2 mins 2
Up 20/02/2017 11:39 OK 0 hrs, 41 mins 41
Down 20/02/2017 11:38 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 11:27 OK 0 hrs, 11 mins 11
Down 20/02/2017 11:24 Timeout 0 hrs, 2 mins 2
Up 20/02/2017 11:19 OK 0 hrs, 5 mins 5
Down 20/02/2017 11:15 Timeout 0 hrs, 4 mins 4
Up 20/02/2017 11:09 OK 0 hrs, 5 mins 5
Down 20/02/2017 11:08 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 10:57 OK 0 hrs, 11 mins 11
Down 20/02/2017 10:56 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 10:49 OK 0 hrs, 6 mins 7
Down 20/02/2017 10:47 Timeout 0 hrs, 2 mins 2
Up 20/02/2017 9:39 OK 1 hrs, 8 mins 68
Down 20/02/2017 9:35 Timeout 0 hrs, 3 mins 3
Up 20/02/2017 3:34 OK 6 hrs, 0 mins 361
Down 20/02/2017 3:31 Timeout 0 hrs, 3 mins 3
Up 20/02/2017 3:20 OK 0 hrs, 11 mins 11
Down 20/02/2017 3:19 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 3:01 OK 0 hrs, 18 mins 18
Down 20/02/2017 2:59 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 2:48 OK 0 hrs, 11 mins 11
Down 20/02/2017 2:45 Timeout 0 hrs, 3 mins 3
Up 20/02/2017 2:34 OK 0 hrs, 11 mins 11
Down 20/02/2017 2:32 Timeout 0 hrs, 1 mins 1
Up 20/02/2017 2:27 OK 0 hrs, 5 mins 5
Down 20/02/2017 2:26 Timeout 0 hrs, 0 mins 1
Up 20/02/2017 2:21 OK 0 hrs, 5 mins 5
Down 20/02/2017 2:17 Timeout 0 hrs, 4 mins 4
Up 17/02/2017 3:39 OK 70 hrs, 37 mins 4238
Down 17/02/2017 3:37 Timeout 0 hrs, 2 mins 2
Up 15/02/2017 2:44 OK 48 hrs, 53 mins 2933
Down 15/02/2017 2:43 Timeout 0 hrs, 0 mins 1
Up 15/02/2017 2:15 OK 0 hrs, 28 mins 29
Down 15/02/2017 2:06 Timeout 0 hrs, 8 mins 9
Up 15/02/2017 1:14 OK 0 hrs, 51 mins 52
Down 15/02/2017 1:03 Timeout 0 hrs, 11 mins 11
Up 15/02/2017 0:52 OK 0 hrs, 11 mins 11
Down 15/02/2017 0:49 Timeout 0 hrs, 2 mins 2
Up 15/02/2017 0:14 OK 0 hrs, 35 mins 36
Down 15/02/2017 0:12 Timeout 0 hrs, 1 mins 1
Started 15/02/2017 0:11 Timeout 0 hrs, 1 mins 1

 

 

 

 


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1245 posts

Uber Geek
+1 received by user: 156


  # 1723455 21-Feb-2017 08:36
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Static IP's don't drop out at all - you've either got a 'connection' issue or a 'routing' issue - i'm putting money on the former.

 

Flick an email to bigpipe and get them to take a look at your connection.

 

FYI my connection almost never drops can go for months without even a router reboot.




98 posts

Master Geek
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  # 1723456 21-Feb-2017 08:41
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nitrotech:

 

Static IP's don't drop out at all - you've either got a 'connection' issue or a 'routing' issue - i'm putting money on the former.

 

Flick an email to bigpipe and get them to take a look at your connection.

 

FYI my connection almost never drops can go for months without even a router reboot.

 

 

Yes, my previous ISP was worldnet and in 5 years it was down maybe 30 minutes so yes, I suspect the former but wanted to make sure it wasn't standard for big pipe, I am read negative comments about their cgnat setyup but I don't actually know what that means, I know Carrier Grade Nat, but knowing the words and understanding are not the same thing :)

 

I also brought a new router too, so I am waiting to hear from BigPipe, just hope I don't need replace the router but I expect it to be fine.


 
 
 
 


3701 posts

Uber Geek
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  # 1723460 21-Feb-2017 08:54
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RobBB:

 

I am read negative comments about their cgnat setyup but I don't actually know what that means, I know Carrier Grade Nat, but knowing the words and understanding are not the same thing :)

 

 

If you have a static IP, then you are not using CG Nat.

 

 

 

 





Information wants to be free. The Net interprets censorship as damage and routes around it.




98 posts

Master Geek
+1 received by user: 5


  # 1723465 21-Feb-2017 08:59
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Lias:

 

RobBB:

 

I am read negative comments about their cgnat setyup but I don't actually know what that means, I know Carrier Grade Nat, but knowing the words and understanding are not the same thing :)

 

 

If you have a static IP, then you are not using CG Nat. 

 

 


thanks for clearing that up, I didn't know that.

 

 


What does this tag do
1008 posts

Uber Geek
+1 received by user: 216

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  # 1723466 21-Feb-2017 09:05
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DSL or fibre?
I had this issue - had a perfectly stable connection with 2degrees for years then moved to BigPipe and had frequent disconnections especially when doing online backups or whatever, support were unable to assist. Of course maybe something happened coincidentally to the copper at the same time as I moved to BigPipe but it was odd.




98 posts

Master Geek
+1 received by user: 5


  # 1723473 21-Feb-2017 09:10
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jnimmo:

 

DSL or fibre?
I had this issue - had a perfectly stable connection with 2degrees for years then moved to BigPipe and had frequent disconnections especially when doing online backups or whatever, support were unable to assist. Of course maybe something happened coincidentally to the copper at the same time as I moved to BigPipe but it was odd.

 

 

 

 

It is fibre, but has been for over 3 years?  so long I can't remember when we switched, so the only change is in the ISP and the new router. 


Banana?
4723 posts

Uber Geek
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  # 1723483 21-Feb-2017 09:15
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I have a Static IP, and am on Bigpipe UFB.

 

I do not get disconnects as such, but do get periods where my devices say they are connected, but nothing happens.

 

I actually think it is my Router (netgear D7000). If I restart it, it works fine again, and can be a day, a week, or even a month before I have to reboot it again. I have another Router (TP-Link Archer D7) to try, and when I can be bothered and have some time, I will swap it out and see if it makes a difference.


dan

1023 posts

Uber Geek
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  # 1723493 21-Feb-2017 09:24
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RobBB:

 

jnimmo:

 

DSL or fibre?
I had this issue - had a perfectly stable connection with 2degrees for years then moved to BigPipe and had frequent disconnections especially when doing online backups or whatever, support were unable to assist. Of course maybe something happened coincidentally to the copper at the same time as I moved to BigPipe but it was odd.

 

 

 

 

It is fibre, but has been for over 3 years?  so long I can't remember when we switched, so the only change is in the ISP and the new router. 

 

 

 

 

go back to your previous router to see if the new router is the cause?




98 posts

Master Geek
+1 received by user: 5


  # 1723496 21-Feb-2017 09:27
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dan:

 

RobBB:

 

jnimmo:

 

DSL or fibre?
I had this issue - had a perfectly stable connection with 2degrees for years then moved to BigPipe and had frequent disconnections especially when doing online backups or whatever, support were unable to assist. Of course maybe something happened coincidentally to the copper at the same time as I moved to BigPipe but it was odd.

 

 

 

 

It is fibre, but has been for over 3 years?  so long I can't remember when we switched, so the only change is in the ISP and the new router. 

 

 

 

 

go back to your previous router to see if the new router is the cause?

 

 

 

 

It was a crrappy one and apparently worldnet owned it, I thought it was free with the account but...  So I had to send it back.


536 posts

Ultimate Geek
+1 received by user: 154


  # 1723502 21-Feb-2017 09:34
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RobBB:

 

 

 

I also brought a new router too, so I am waiting to hear from BigPipe, just hope I don't need replace the router but I expect it to be fine.

 

 

Have you checked the new router is running the latest firmware?




98 posts

Master Geek
+1 received by user: 5


  # 1723507 21-Feb-2017 09:47
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tangerz:

 

RobBB:

 

 

 

I also brought a new router too, so I am waiting to hear from BigPipe, just hope I don't need replace the router but I expect it to be fine.

 

 

Have you checked the new router is running the latest firmware?

 

 

 

 

Yes, one of the first things I did.  It is of course possible it is the router.  It is unlikely but any device can be faulty.  I am waiting on the ISP to see what they can see or find out before I try and find a new one.  But as can bee seen it was fine for 48 hours, down for 2 mins then ok for another 70 hours.  The absolute crap since then. But also the guys are digging trenches and laying some more of the big red conduit in the next street over at the moment, but I doubt that is a cause.  I assume fiber is either broken or not broken unlike copper which can have loose connections?


1601 posts

Uber Geek
+1 received by user: 645


  # 1723534 21-Feb-2017 10:16
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RobBB:

 

I assume fiber is either broken or not broken unlike copper which can have loose connections?

 

 

Fibre can be borderline, eg if the fibre is bent too much, and that can cause dropouts. But this is rarer than on copper lines.




98 posts

Master Geek
+1 received by user: 5


  # 1723563 21-Feb-2017 10:23
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Bigpipe have come back and say it's the router so I'll look there. All is good to the ont they say.


Mr Snotty
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  # 1723604 21-Feb-2017 11:49
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RobBB:

 

Bigpipe have come back and say it's the router so I'll look there. All is good to the ont they say.

 

 

What kind of router is it? I'm going on to my 4th month now without any issues :)

 

You could ask them to move you to a IPoE connection (DHCP instead of PPPoE) to see if this helps.







98 posts

Master Geek
+1 received by user: 5


  # 1723619 21-Feb-2017 11:57
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michaelmurfy:

 

RobBB:

 

Bigpipe have come back and say it's the router so I'll look there. All is good to the ont they say.

 

 

What kind of router is it? I'm going on to my 4th month now without any issues :)

 

You could ask them to move you to a IPoE connection (DHCP instead of PPPoE) to see if this helps.

 

 

 

 

Hi, It is a Mikrotik RB3011 router.  I posted on the lan and router forum too about it incase anyone knew of settigns that might cause it, but it keeps getting removed for some reason?

 

What is the difference between pppoe and ipoe?  why would one be more reliable if that is the case?  


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