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23 posts

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# 215239 18-Jun-2017 17:59
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I thought I'd post my experience here as it may save someone else the hours I've spent chasing this. 

 

We chose Voyager because they have no contract term and a cheaper 30/10 plan (we are trying to escape a dodgy copper line and don't need a massive cap or super fast speeds). The idea of being able to save some money with BYO router was the deciding factor... except it turns out, you can't.

 

What they don't make clear is that the modem must be able to accept a username/password, Vlan tagging and a static IPv4 address. That's all well and good but all the routers I've checked so far will accept various combination of two of these, but not the third. It appears every other ISP (including the four overseas ones I checked) use dynamic IPv6. Even if you can enter an IPv4 address, Voyager apparently don't know the subnet mask or gateway. 

 

Of course you can buy their router for $220, plus $15 shipping. That's on top of the $50 fibre install fee. Total set up cost of almost $300. This is after being assured by them my old router would work, and when it didn't the HG659 definitely would. 

 

Routers confirmed not to work are: TP-Link TD-W8950N. Vodafone HG659 with Vodafone and Bigpipe firmware. TP-Link Archer C5 TD-W8980. TP-Link Archer C7. TP-Link WR945N. 

 

If anyone else has managed to get their own router working with these guys I'm keen to hear. 


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Mr Snotty
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  # 1803042 18-Jun-2017 18:07
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I pulled this off my parents Voyager provided ZyXEL router:

PPPoE with VLAN 10 - Obtain an IP Address Automatically.
Username as the username Voyager provided (like username@ufb.vygr.net)
Password is provided in the email they send you during signup.

 

There is a few people around here running their own routers I believe. In my case I am using the ZyXEL due to VoIP (and since it is my parents and having their support is handy).





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Ultimate Geek


  # 1803044 18-Jun-2017 18:17
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Working for me in Whangarei with the rt-n66u and merlin firmware. 






 
 
 
 


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  # 1803046 18-Jun-2017 18:22
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Apparently Voyager can turn off VLAN tagging on request.


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  # 1803047 18-Jun-2017 18:32
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chopsuwe:

 

Even if you can enter an IPv4 address, Voyager apparently don't know the subnet mask or gateway. 

 

 

 

 

IP address is obviously assigned automatically to PPPoE interface. Voyager configuration is identical to that used by Spark, PPPoE with VID=10.





Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. Apple TV 4, Apple TV 4K, iPad Air 1, iPhone 6s, VodaTV Gen 2. If it doesn't move then its data cabled.


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  # 1803067 18-Jun-2017 19:32
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Sorry but if you go for the cheap option that requires you to have some idea of how to configure a router you need to be prepared to do so.

There are PLENTY of options for routers that do pppoe on vlan10. And it is also VERY standard. ie Spark do it. Therefore half the connections in the country run like that.

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  # 1803068 18-Jun-2017 19:36
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VLAN10 with PPPoE is the setup used by Voyager and probably 75% of other RSP's out there for UFB.

 

Any good router will support VLAN tagging so if you're going to be buying a 3rd party router you need to ensure it supports this. Several on your list of "non working" devices including the HG659b will work with Voyager and any other ISP that has this requirement. If you can't get it working you're obviously configuring it incorrectly. Most of the older/cheaper TP-Link devices don't support VLAN tagging so aren't suitable for UFB.

 

At the end of the day there is a reason why RSP's like people using their provided hardware - it means issues such as this are avoided as the hardware will "just work" and they're able to offer support for it.

 

You do not need to assign a static IPV4 address as they use PPPoE.

 

 

 

 




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  # 1803077 18-Jun-2017 20:07
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Ok for those of you who don't believe I can find vlan tagging, here's a screen shot of the HG659. Voyager themselves have confirmed that unless it is set to vlan tagging AND user name AND password AND a static IP address it will not work. 

 

Click to see full size


 
 
 
 


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  # 1803088 18-Jun-2017 20:31
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I think you might have some bad info there.

I have a friend who has setup a hg659 with Voyager using bigpipe software no problem

But it does seem like something is going awry with with you connection

Will see if he can post his settings

Clint

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  # 1803090 18-Jun-2017 20:38
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Your screen shot shows a static DNS server, not a static IP.


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  # 1803092 18-Jun-2017 20:38
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From voyagers support page the settings you have above are correct

May be just check the ip connection type if there is a pppoe option


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  # 1803093 18-Jun-2017 20:39
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chopsuwe:

 

Ok for those of you who don't believe I can find vlan tagging, here's a screen shot of the HG659. Voyager themselves have confirmed that unless it is set to vlan tagging AND user name AND password AND a static IP address it will not work. 

 

 

There is not a single router in the world that supports such a configuration.

 

You either have PPPoE OR IPoE (a static IP). 

 

Is your connection type set to PPPoE at their end?

 

 


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Wannabe Geek


  # 1803096 18-Jun-2017 20:48
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I am on Voyager with HG659 using latest bigpipe firmware. Connection works fine and does not require a static IP.

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  # 1803117 18-Jun-2017 21:14
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You might need to call them tomorrow during business hours to make sure your account is set up as some smaller ISPs still manually provision connections.



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  # 1803120 18-Jun-2017 21:41
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RunningMan:

 

Your screen shot shows a static DNS server, not a static IP.

 

 

Yes, I agree. 

 

 

 

sbiddle:

 

chopsuwe:

 

Ok for those of you who don't believe I can find vlan tagging, here's a screen shot of the HG659. Voyager themselves have confirmed that unless it is set to vlan tagging AND user name AND password AND a static IP address it will not work. 

 

 

There is not a single router in the world that supports such a configuration.

 

You either have PPPoE OR IPoE (a static IP). 

 

Is your connection type set to PPPoE at their end?

 

 

It should be PPPoE at their end, that's what is on their web site and what the call centre said. 

 

 

 

yitz: You might need to call them tomorrow during business hours to make sure your account is set up as some smaller ISPs still manually provision connections.

 

I'll do that. My source at Enable says the provisioning has been done. Considering they've put me wrong about the IP address it wouldn't surprise me if there is something they missed. Who knows, it could even be a bad router or ONT. 


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  # 1803137 18-Jun-2017 22:54
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Try plugging the ethernet cable into the different ONT ethernet ports. There was a thread where someone's connection wasn't working, and it turned out that service had been provisioned on port 2 of the ONT. Although can't remember if it was an Enable or UFF fibre connection.

 

It's a long shot but you never know.

 

 






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