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412 posts

Ultimate Geek
+1 received by user: 7


Topic # 224081 1-Nov-2017 19:28
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My recollection is that I went out for 3-4 hours (today), came back and the Ethernet connection is no longer working. Wifi is OK.

 

I have an HP ProBook G1, running W10 Professional (and is up-to-date).

 

I have tried the W10 Troubleshooting, including some of these.

 

I don't know the name of the network adapter.

 

I have a NUC running W10 Home, in the same room. Tried switching ports on a D-Link 4 port powerline. The NUC continued to work.

 

Also shutdown, the HP, NUC and NAS and switched off the D-Link Powerline. No change.

 

Tried an Acronis System Image Restore to last nights backup, but still no joy.

 

I don't know what to do next.

 

Device Manager shows:

 

.

 

 





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


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dan

905 posts

Ultimate Geek
+1 received by user: 73


  Reply # 1893813 1-Nov-2017 20:10
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Download/Run the HP Support Assistant to make sure all drivers / firmware is a good first step.

 

 

 

 

 

 

 

 


2769 posts

Uber Geek
+1 received by user: 1177


  Reply # 1893864 1-Nov-2017 21:01
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Perhaps obvious, but have you tried another cable?




Always be yourself, unless you can be Batman, then always be the Batman



 
 
 
 




412 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1893866 1-Nov-2017 21:06
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scuwp: Perhaps obvious, but have you tried another cable?

 

Yes I have (and I know that one is OK).





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier




412 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1893868 1-Nov-2017 21:13
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dan:

 

Download/Run the HP Support Assistant to make sure all drivers / firmware is a good first step.

 

 

I have that running. Everything is up to date.

 

Just looked again and I found I installed 'Realtek Ethernet Controller Driver' on 10/10/2017 (SP78407).

 

Tried to re-install and get

 

 

Unfortunately, it doesn't show up in Device Manager.





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


137 posts

Master Geek
+1 received by user: 42


  Reply # 1893904 1-Nov-2017 21:37
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Is there a setting in BIOS to enable/disable the Gigabit LAN ?
If not and the Realtek LAN is not showing n Device manager it may have died.

 

Possibly grab a LiveCD of something like Ubuntu and see if the LAN show up in here
Something in Windoze might be messing with the drivers




412 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1893936 1-Nov-2017 21:54
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Solved.

 

I found articles about re-setting the BIOS to its defaults.

 

But one said, remove the laptop battery.

 

I did (rarely use the battery), rebooted and the 'Realtek PCIe GBE Family Controller' was there. Ethernet is working.

 

Shutdown, put the battery back in, rebooted on mains power and all is OK.

 

I would have never thought of doing that.

 

Thanks to everyone for posting comments.





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


1598 posts

Uber Geek
+1 received by user: 98


  Reply # 1894904 3-Nov-2017 18:42
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Sounds like the Network Controller driver got a little scrambled for some reason ... possibly a software patch or update went awry.  Most often simply uninstalling the driver and full reboot (turning machine off, not just a restart) cures this, but as you said it didn't show up in Device Manager.

 

However, a cold full reboot tends to flush anything held in RAM and reinstalls/overwrites the driver ... which the battery removal evidently did too.

 

 


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