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6 posts

Wannabe Geek


Topic # 228738 19-Jan-2018 20:04
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I recently subscribed to stuff fiber on their 100Mb/s d/l 20Mb/s upload unlimited plan.  Multiple internet speed tests have come back around 40-50Mb/s download and up to 45 upload.  My discussions with their service desk has been very unhelpful.  My 10yr old PC runs a E7200 processor at 2.5GHz, Win 7 and latest Firefox (and thats about it), about 500GB hard disk free, 100mb/s ethernet port.  Asus RT-AC58U router (gigabit capable).

 

They say: Nope - everything in order, must be your old processor or ethernet card.

 

I say: I don't believe them.  Phone wifi connection to router returns almost identical speed tests at same time as PC.  Even if 100mB/s ethernet port is theoretical and actually runs at 70%, I would expect to see 70Mb/s.

 

Can anyone enlighten me as to what may be at issue here?

 

[Mod Edit - Murph - Moved to correct subforum]


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  Reply # 1943782 19-Jan-2018 20:07
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How are you testing this throughput, and to where?


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  Reply # 1943790 19-Jan-2018 20:36
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The 45 Mb/s upload is certainly curious on a 100/20 plan. Do you get that all the time?

 

 

Tell us more about your hardware configuration. What's the Ethernet NIC? Custom build or brand name PC?

 

 

Any security, firewall, network driver/filtering/QoS/metering software?

 

 

What if you swap out the cable between the ONT to RT-AC58U? Can you try connecting the PC directly to the ONT.

 

 

I agree you should have no trouble doing 100/20 on similar vintage hardware, I have had full speed on HP dc7900 SFF.

 
 
 
 


'That VDSL Cat'
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  Reply # 1943801 19-Jan-2018 21:06
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a rather old 2.5Ghz dual core, would not surirpse me if it struggles to run a full speed 100mbit speedtest, On speedtest.net anyway..

 

 

 

Reason being is, the adverts, flash and it's inefficiencies etc.

 

They can all be rather taxing.

 

 

 

also needs to be moved to the correct subforum :)





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  Reply # 1943805 19-Jan-2018 21:18
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If your phone connected to the router using 2.4GHz or 5GHz? If it's only connecting at 2.4GHz then 40Mbps is a pretty typical speed to be seeing.

 

 


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Wannabe Geek


  Reply # 1943824 19-Jan-2018 22:01
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The theoretical maximum of 100baseT ethernet is about 90-95% so 70-90% real world, accounting for anything else using the bandwidth and various overheads that seems reasonable.
Other devices on your network could be using the bandwidth? Other software on the PC?

 

Assuming your Asus AC58U is similar to my Asus AC68U, if you log in at 192.168.1.1, select "Adaptive QoS" on the left it should show you the current bandwidth used by each device.
Is anything using up your bandwidth?
On the same page on the next tab under "QOS" can you confirm the QOS is switched off? It has a few different ways to limit the bandwidth there!

 

For your phone if you select "Network Map" on the top left and then in the middle under "Clients" select "View List" beside your phone it should show you if its connected with 2.4Ghz or 5Ghz, the transmit and receive rate/speed.


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  Reply # 1943830 19-Jan-2018 22:44
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Sounds like your LAN port could be only doing half duplex.




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  Reply # 1943848 20-Jan-2018 08:46
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Possible for someone with a new laptop to visit, and run some speed tests?







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Wannabe Geek


  Reply # 1943978 20-Jan-2018 13:11
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Thank you to all that have replied.  In order:

 

Running Man: Speed tests on a variety of test sites - Ookla, Wirelessnation, Spark all return similar results. Not sure what you mean "throughput to where?"

 

Yitz: Haven't received better than about 57Mb/s, typically around 47-50. Ethernet is integral to motherboard - Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (NDIS6.20).  Asus store bought PC, I do have AVG Internet security installed but disabling it, and all  PC firewall software (temporarily) makes no difference. QoS off, cable from ONT to router Cat6, router to PC Cat 5e.  Will swap out to see if there is any problem there. What am I looking for when connecting the ONT directly to PC? Yes I can physically do that but what then?

 

Sbiddle: yes phone is on 2.4GHz.  Reconnect on 5.0GHz and download stays similar 51.94Mb/s, upload improved to 57mb/s

 

Wiglemasta: I don't seem to have an option for "adaptive QoS" only "traditional" and "bandwidth limiter".  The only devices connected are my PC and phone.

 

Coffeebaron: checked Ethernet controller - its set to 100Mb/s Full duplex

 

Aredwood: newer laptop for speed checks on its way later today.

 

Again, thanks for peoples time and input into my issue - appreciated.

 

 


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  Reply # 1943979 20-Jan-2018 13:12
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try switching the cable on the ONT, see how that preforms for the 5ghz speedtest.





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  Reply # 1944002 20-Jan-2018 14:04
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The 57Mb/s upload (when it should be 20Mb/s) across multiple devices is interesting - if it was limited to a single device I'd say some sort of caching issue, but multiple platforms seeing the same issue... provisioning error perhaps?

 

RB55:[snip]  Speed tests on a variety of test sites - Ookla, Wirelessnation, Spark all return similar results. Not sure what you mean "throughput to where?"

 

So you're testing using Ookla speedtest, to where is what server are you testing to - e.g. Spark Auckland.




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  Reply # 1944011 20-Jan-2018 14:35
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Running man: Yeah -upload interesting.  But as I'm not a gamer, mostly web browsing, movie user - that's interesting but not really useful to me.

 

Ookla speed test to several NZ servers: Spark Auckland, 2degrees Auckland, Inspire Net Palmerston North - all very similar up and download speeds.

 

hio77: Not worried too much about phone wifi speed.  Only have one Cat6 cable so limited in what to swap it out with - Cat5e seems a backward step.

 

 


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  Reply # 1944014 20-Jan-2018 14:42
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In Device Manager, can you check whether "Green Ethernet" or similar is turned on in the 'Advanced' Properties tab for your Atheros LAN adapter.

 

 

If there is also the option to set Priority & VLAN in the Advanced properties fields then you can set this VLAN ID to 10 and then plug your PC directly into the ONT and then attempt a DHCP connection.

 

 


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  Reply # 1944015 20-Jan-2018 14:44
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RB55:

 

Running man: Yeah -upload interesting.  But as I'm not a gamer, mostly web browsing, movie user - that's interesting but not really useful to me.

 

 

It's not whether it's useful or not, it's interesting because it's 2.5 times more throughput that what the connection should be provisioned for (20Mb/s) which suggests it isn't provisioned correctly.

 

As for cables, Cat5e will be fine - it's rated for far more than your 100Mb/s connection.




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  Reply # 1944027 20-Jan-2018 15:04
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Yitz: sorry - Win7 doesn't give me those options :(

 

Running man: Swapped out connection cables to both Cat5e ONT to router, router to PC.  No difference.

 

 


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  Reply # 1944045 20-Jan-2018 16:09
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The 100 megabit realtek chips were in many cases total dogs and got realtek a bad rep for them. I wouldnt bother swapping cables or bothering your ISP about this until you have tried a better computer.

 

I was seeing 60 megabits max across the lan when doing file copies off a similar retro computer over the lan to a NAS, same NAS would go at 350+ megabit from other computers.





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